Platform

A low-code Platform built to
enable carriers to rewrite the insurance playbook

Duck Creek Platform

About Benefits Key Features Integrations Resources

An Open Platform – Built for Confident, Rapid Change

The Duck Creek Platform is the technical foundation for all Duck Creek applications and the embodiment of Duck Creek’s architectural and design philosophy. Its capabilities consist of low-code configuration tools, integrations with the insurtech ecosystem, open APIs, and a commitment to keep our software code separate from your IP, which creates future-ready solutions that put you in control of change.

Benefits

Increase Speed to Market and Operational Agility

Whether it be modifying insurance products or rates, orchestrating claims processes, managing your agents, or tweaking business workflows, low-code tools shorten development cycles and let you get to market faster. The ability to build and reuse components, as well as make changes once and have them perpetuate across systems, maximizes efficiency. Download our practical guide to learn more about accelerating speed to market with a modern core system.

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Improve Customer Experiences

Leverage our persona-optimized pages and Design System to create highly tailored insurance user experiences, plus easily build unique omnichannel experiences across your customers’ preferred channels, pre-filled with all relevant data to minimize the number of questions required.

Lower Total Cost of Ownership

By reducing the need to write thousands of lines of code in exchange for configuration, everyone at a carrier becomes more productive. Because your IP is separate from our software code, carriers are positioned to avoid accumulating technical debt, always stay current, and receive upgrades of our latest product enhancements.

A Trusted and Reliable P&C Platform

250+

Number of content kits spanning integrations to third-party services and solutions, line of business kits, and other utilities

2600+

Number of APIs available across all Duck Creek applications

Number of days to configure a rate change, or to make an assignment or other claims workflow rule change

100+

Partner Integrations

150+

Customers on the Duck Creek Platform

Key Features

Low-Code Configuration

Future-Ready Upgradeability

Simplified Integrations

User Experience

Process Management

Data Management

Our low-code tools shrink development cycles and let carriers capitalize on new market opportunities and evolving customer expectations faster.

Enable business users, not just IT, to make system changes without having to modify the underlying code

Intuitive screens and drag-and-drop tools enable you to easily adjust common content for all users

Make changes to products and user experiences quickly in a single place—and have those changes perpetuate across any application or system using Duck Creek definitions

Confidently build change, knowing that what you develop today will be leverageable in the future.

All metadata defining carriers’ products, customer experiences, business processes, and intellectual property (IP) is separated from Duck Creek’s core system code

When carriers use our low-code tools or write extensions, carrier layers are built and kept separate from our core software

Our unique approach allows our Platform to be easily upgraded—making it simple for carriers to take advantage of software enhancements

Tap our burgeoning insurance vendor ecosystem of pre-built, third-party data and service providers or integrate your core systems to other internal tools or proprietary web experiences.

From telematics to cyber scores to flood metrics, our partner integrations provide carriers the data and services they need to innovate

Clean integration patterns, workflow instructions, screens, and more accelerate time to value

New insurtechs spanning all lines of business continuously added to our open ecosystem via our Solution Partner development portal, duckcreek.dev

Flexible Platform enables carriers to take configuration or headless approaches to developing omni-channel user experiences that are seamlessly integrated with our applications

Our persona-based design approach enables you to deliver tailored experiences for all insurance users.

Built on extensive, persona-based research, our applications offer relevant and intuitive layouts, workflows, and functionality

Create experiences for each user—business, technical, agent, or consumer—to render differently to meet their unique needs

Design System contains persona-specific themes, responsive behavior, and a common, scalable design standard

Duck Creek’s years of P&C experience and knowledge of carriers’ business processes allow us to pre-bake best practices and integrated workflows into our Platform.

Out-of-the-box insurance processes, workflows, and rules streamline processes and boost efficiency

Full product lifecycle management capabilities allow carriers to define requirements, version products, and route and track task approval workflows to product completion

Easily configure rules for setting up automated, straight-through processed quotes and touchless claims

Quickly define the logic for determining which workflows are kept in the hands of skilled employees

Orchestrate the entire insurance lifecycle, ensuring the right mix of human and automated touch throughout the customer journey

Our robust data management capabilities set your teams up to focus on analysis and action.

Duck Creek applications create transactional data that documents all actions and results

Low-code tools create configuration metadata on user-defined data properties and settings

All this information is stored in a secure system-of-record data store and can flow seamlessly into downstream reporting and analytics solutions.

Whether created in Duck Creek applications or imported from third-party sources or legacy systems, all data is stored in one easily-accessible repository

Featured Integrations

Our comprehensive partner ecosystem features a number of integrations to technology providers that complement and extend the efficacy of Duck Creek applications.

Cloud Hosting and Development Platform

Customer Relationship Management System

Geocoding Data

Loss Costs, Replacement Costs, Crime Reports

Flood Hazard Metrics

Predictive Severity Modeling

Chatbots

AI and Fraud Analytics

Text Messaging

Cyber Risk Scores

View all Integrations

Testimonials

With operations in 54 countries and territories, Chubb values solutions that are global, scalable and able to support both our traditional business lines as well as digital initiatives. Chubb utilizes Duck Creek solutions to support several businesses, including offerings for the small commercial marketplace in North America and claims-related technology in the company’s international travel and accident and health insurance businesses.

Our loss ratios are 20% lower than what we expected when we started this business. That’s due in part to our ability to make changes in Duck Creek and deploy them into production very quickly when underwriters see emerging trends.

Being able to meet our customers’ digital needs where and when they want is critical to meeting their new service expectations. That digital capability, plus our team’s ability to launch new products and change existing ones without any coding, put Duck Creek ahead of the pack for us.

What’s Happening In Our World

Blog Resources Events

eBook

A Practical Guide to Scaling Innovation and Deployment

July 20, 2022

As technology leaders, you must respond rapidly to changes in business strategy...

Blueprints

Blueprint: Duck Creek Design System

October 21, 2020

Design systems help companies scale their product experience with consistency and efficiency...

Webinar

Webinar Replay: Flexibility in Building Insurance User...

October 21, 2020

Providing modern user experiences is crucial to delighting prospects, policyholders, agents, and...

Expand Your Value with Our Differentiated Approach to P&C

Duck Creek Applications

Learn about the applications that make up the Duck Creek Suite and how they can help you shape the future of your business.

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Duck Creek OnDemand

Unload the burdens of hardware, maintenance, security, upgrades, and other distractions. Get to what’s important – bringing new, creative products and strategies to market fast.

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See It In Action Today

Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

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