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Duck Creek
Sub-processor List

Effective: April 28, 2026

At Duck Creek, we prioritize transparency in our data handling practices and are committed to maintaining the highest standards of data privacy and security. As part of this commitment, we provide a detailed list of subprocessors we engage with. This list includes information on the various services they provide, their locations, and their applicable data protection frameworks. Below you will find an overview of our current subprocessors and the specific roles they play in our operations.

NamePurposeLocationApplication
Duck Creek Affiliates
Duck Creek Technologies India Pty. LtdDuck Creek AffiliateIndiaAll Products
Duck Creek Technologies LLCDuck Creek AffiliateUSAll Products
Duck Creek Technologies LimitedDuck Creek AffiliateUKAll Products
Duck Creek Technologies Pty LtdDuck Creek AffiliateAustraliaAll Products
Duck Creek Technologies Poland Sp. z o.o.Duck Creek AffiliatePolandAll Products
Imburse AGDuck Creek AffiliateSwitzerlandAll Products
Effisoft SASDuck Creek AffiliateFranceAll Products
Risk Control Technologies, Inc.Duck Creek AffiliateCanadaLoss Control, All Products
Core Platform
Microsoft AzurePlatform HostingCustomer Choice – US, EU, Australia, India, CanadaAll Products
Amazon Web ServicesPlatform HostingCustomer Choice – US, EU, Australia, India, CanadaDCR, DMS
Hetzner GmbHPlatform HostingGermanyCompliance Actuarial
SnowflakeData Warehouse and VisualizationSame as customer platform hosting choiceClarity
FivetranData ReplicationUSAll Products
ZuploAPI services for Duck Creek Payments and Payment FacilitatorData center closest to CustomerPayments, Payment Facilitator
MongoDBDatabase StorageSame as customer platform hosting choiceAll Products
ConfluentData MovementSame as customer platform hosting choice; AUS Backup in SingaporeAll Products
Mirror TechnologiesVideo calls and recordingUSLoss Control
PlumsailPDF conversionUSLoss Control
PendoPlatform Engagement TrackingUSLoss Control
ScribeTraining support videosUSLoss Control
Support
ServiceNowCustomer supportUSAll Products
JiraCustomer SupportEUPayments, DCR, Loss Control
ZendeskCustomer SupportUSLoss Control
GlobalLogicSupport ContractorsMexico, ColombiaAll Products
Real DecoySupport ContractorsJamaicaAll Products
F1TEKSupport ContractorsPhilippines, Colombia, Costa Rica, Mexico, BrazilAll Products
SynechronSupport ContractorsCanada, EEA, Switzerland, US, Serbia, India, USDCR
Persistent Systems LTDSupport Contractors for GenAI DevelopmentIndiaIntelligence
Security/Logging
DynatraceLog collectionUSAll Products
SplunkLog collectionUSAll Products
GrafanaLog collectionUSAll Products
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Locations
Boston, Massachusetts (HQ)
100 Summer St 8th Floor Suite #801
Boston, MA 02110
(833) 798 7789
Sydney, Australia
360 Kent St
NSW 2000
+61 1800 430 929