Agentic policy Assistant

The Fastest Path to the Right Policy Answer

Duck Creek Agentic Policy Assistant brings context and carrier knowledge into Duck Creek’s policy administration system. Designed to help carrier teams, producers, and policyholders find answers with less searching, greater confidence, and clearer next steps.

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OPPORTUNITIES

Resolve Policy Questions Faster

Find information about coverage, limits, premium, and policy status, and other policy details without repeatedly searching across screens, documents, and colleagues.

Make Policy Knowledge More Accessible

Bring relevant policy information together with approved carrier guidance to support experienced staff and newer colleagues. Extend that knowledge to producer and policyholder self-service as supported experiences become available.

Build Confidence into Every Interaction

Connect answers to the relevant policy context and carrier content, while keeping people in control of how it is used.

capabilities

Duck Creek Agentic Policy Assistant brings conversational assistance into the policy workflow. Users can ask questions in natural language to find relevant information and navigate to the next step.

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Find Answers in Policy Context

The Pain Point

Even a routine enquiry can require several screens, a document search, and help from an experienced colleague. The effort increases when the answer depends on the details of a particular policy.

The solution

• Ask questions about a quote or policy in natural language.
• Find details about coverage, limits, premium, status, and policy information.
• Reduce repeated searches during service interactions.
• Help users navigate to the relevant information within Duck Creek Policy administration software.

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Put Carrier Knowledge to Work

The Pain Point

Policy details may not be enough to resolve an enquiry. Staff may also need the relevant procedure, underwriting guidance, or approved wording—and confidence that they are using the right information.

The solution

Bring approved carrier knowledge with policy context:
• Use carrier-specific knowledge to support relevant answers.
• Make approved guidance easier to find and apply.
• Help newer colleagues learn while handling real enquiries. Support Producers and Policyholders.

Keep People in Control

The Pain Point

An answer is only useful when it is appropriate to the policy, the user, and the task. Carriers need control over the information used, and clarity about where professional judgment remains necessary.

The solution

Agentic Policy Assistant supports a carrier-configured experience using relevant policy context, approved carrier content, and human review. Available information can validate the experience against real enquiries and retain escalation for questions that require expertise.

Business Outcomes

Why Agentic Policy Assistant

Carrier Teams

Spend less time locating policy information and more time resolving enquiries. Preserve experienced staff capacity for complex cases and support newer colleagues.

Producers

Find answers about clients’ policies and reduce back-and-forth on routine service.

Policyholders

Understand policy details and find relevant information, with a path to self-service for questions that would otherwise require a call.

One Platform, Every Agentic Advantage

Underwriter Workbench

Orchestrate your underwriting lifecycle with AI-driven triage and audit-ready precision.

See How Underwriting Scales

Product Configurator

Transform documentation into high-speed, governed insurance product configurations.

Accelerate Product Innovation

Agentic Applications

Empower your organization with purpose-built, autonomous applications that drive intelligent insurance outcomes.

Turn Intake Data into Action

Frequently Asked Questions

Go Deeper with Our Insights

Duck Creek Agentic Policy Assistant brings natural-language assistance into policy servicing. It combines relevant policy context with supported carrier knowledge to help users answer questions and find the next step.

APA designed for carrier service teams, underwriting operations, producers, including agents and brokers, and policyholders

Yes. It is designed to support all lines of business through a carrier-configurable foundation. The initial deployment is scoped around the carrier’s products, policy environment, knowledge sources, and chosen use cases.

It is built around the carrier’s own policy context. It helps users work with information about the relevant quote or policy, supported by approved carrier knowledge, rather than requiring them to assemble that context themselves.

The initial offering is designed for eligible Duck Creek Policy customers. The Duck Creek team can confirm the supported deployment, release requirements, and available capabilities for your environment.

Resources to Power Your Knowledge

Trusted resources selected for distribution and compliance leaders

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Modernize your operations, unlock AI-powered insights, and deliver better outcomes—at your pace.

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