Commercial Auto Solutions

Smoother commercial coverage.

Made on Duck Creek.

About Benefits Customer Success Capabilities Ecosystem Resources

There’s a new standard in commercial auto that enables carriers to conduct and evaluate risks rapidly and provide the right coverage for businesses utilizing our up-to-date bureau content including the latest actuarial rates, rules, and forms. With the Duck Creek Suite, we provide commercial-auto-specific integrations, content, and low-code tools carriers need to quickly create and update products at the speed of market change for a commercial fleet or a small business.

Benefits

Ease of doing business with brokers and agents

Drive growth by pre-filling vehicle and business information to present agents a complete view of each business and its associated risks. Provide enhanced digital capabilities and self-service to empower their access to pertinent information.

Improve operational efficiency

Improve IT efficiency with modern technologies that allow carriers to remain current with commercial auto bureau content. Build and deploy new products easily and quickly utilizing low-code tools that produce lower customer acquisition and product development costs. Learn more about accelerating speed to market with industry content and low code tools in our practical guide.

Better business management

Leverage data to gain a complete view of businesses to drive better rating decisions, underwriting, and efficient workflows.

Delivering innovative products and services to our customers and agents is what drives us. Duck Creek is aligned with the business direction we are pursuing, and offers the configuration, product design, and rating engine we feel is best able to handle our needs now and in the years to come.

End-to-End Commercial Auto Lifecycle

Industry Content

Streamlined Policy Lifecycle

Convenient Payments

Efficient Claims Management

Digital Distribution

Unify Customer Data

Utilize our commercial auto LOB kit and industry content and remain focused on your unique business instead of maintaining base content and circular updates

Learn about Duck Creek Industry Content

Capabilities Enabled

Accelerate implementations with pre-built ISO commercial auto rates, rules, forms, statistical codes - plus state taxes, fees, and surcharges

Keep actuarial data current with monthly updates of bureau circulars generally available 90 days prior to the effective date

Streamline processes for adopting, rejecting, or modifying circular updates with our Online Circular Adoption Tool and support from the Duck Creek team

Benefits

Implement new products in weeks, not years

Reduce product development resources

Access a commercial auto LOB kit with a pre-built starting point

Stay up to date with bureau circulars

Modernize underwriting for commercial auto throughout the policy lifecycle

Learn About Duck Creek Policy

Capabilities Enabled

Automate the entire commercial auto policy lifecycle from quote to underwrite and renewal with the ability to include skilled employees as needed

Utilize our partner ecosystem integrations to assist with loss prevention and risk management for commercial auto

Automate underwriting and workflows based on rules and incorporate telematics

Benefits

Increase customer satisfaction through more adequate and affordable coverage

Lower loss ratios

Reduce underwriting expenses

Leverage reusable components from base commercial auto products to rapidly develop new products

Offer efficient payment options your commercial auto businesses expect

Learn about Duck Creek Billing

Capabilities Enabled

Define payment plans, discounts, and installments that meet the unique needs of customer journeys

Support modern payment options like eCheck or auto-pay from bank accounts and credit cards

Configure communications regarding reminders and notices or penalties for late payments

Leverage APIs to provide businesses seamless omni-channel payment options across web, mobile, email, and text

Benefits

Increase customer retention by offering recurring payments vs one-time payments

Reduction in payment-related calls

Reduce expense ratios

Maintain empathy and mitigate fraud throughout the commercial auto claims lifecycle

Learn about Duck Creek Claims

Capabilities Enabled

Automate commercial auto claims from first notice of loss to investigation, evaluation, adjudication, and payment with the ability to include skilled claim handlers as needed

Engage with businesses and deliver transparency throughout the commercial auto claims lifecycle when necessary to reassure and update them on the status of their claims

Embed data and predictive analytics at decision points to ensure proper claims triaging, accurate loss evaluations, and fraud detection

Integrate and orchestrate third-party commercial auto telematics, chatbots, photo submission tools, and claims payments providers to quickly indemnify claimants after an accident

Benefits

Speed claim resolution through the use of intelligent automation

Lower loss adjustment expenses through orchestration of the right services and experts at the right time

Improve customer/claimant experiences

Provide self-service for commercial auto producers to increase productivity and maintain loyalty

Learn about Duck Creek Producer

Capabilities Enabled

Ensure that businesses find the right commercial auto coverage by extending their distribution networks through integrations

Seamlessly connect commercial auto businesses or agents to quoting portals by eliminating redundant data entry after they initiate quotes on agent management systems or comparative raters

Leverage a single point of change to maintain multiple user portals under a common set of product definitions

Benefits

Increase new business to consumer or agent portals

Increase agent retention

Optimize quote to bind ratios

Increase customer satisfaction

Lower portal maintenance costs

Gain a 360-degree view of businesses, vehicles, and related risks.

Learn about Duck Creek Insights

Capabilities Enabled

Create a single source of truth that consolidates all commercial auto data across Duck Creek solutions, internal systems, and our partner ecosystem that provides auto salvage and vehicle history data, risk insights and monitoring, and telematics

Maintain timely views of the business, regulatory, and economic landscape with tools that ease data mapping, business rules management, and metrics development

Develop persona-based reports and dashboards that answer common operational or management questions and provide commercial auto analytic insights to executives, underwriters, and claims handlers

Benefits

Improve reserving accuracy

Reduce expenses and optimize claims cycle times

Improve reporting accuracy

Get a 360-degree view of businesses, vehicles, and related risks.

Improved risk analysis and prevention