Commercial Motor Solutions

Smoother than commercial coverage.

Made on Duck Creek.

There’s a new standard in commercial motor that enables insurers to conduct and evaluate risks rapidly and provide the right coverage for businesses utilising our up-to-date bureau content including the latest actuarial rates, rules, and forms. With the Duck Creek Suite, we provide commercial-motor-specific integrations, content, and low-code tools insurers need to quickly create and update products at the speed of market change for a commercial fleet or a small business.

Benefits

Ease of doing business with brokers and agents

Drive growth by pre-filling vehicle and business information to present agents a complete view of each business and its associated risks. Provide enhanced digital capabilities and self-service to empower their access to pertinent information.

Improve operational efficiency

Improve IT efficiency with modern technologies that allow insurers to remain current with commercial motors bureau content. Build and deploy new products easily and quickly utilising low-code tools that produce lower customer acquisition and product development costs. Learn more about accelerating speed to market with industry content and low code tools in our practical guide.

Better business management

Leverage data to gain a complete view of businesses to drive better rating decisions, underwriting, and efficient workflows.

Humanized Insurance Technology enables people to connect with each other through the insurance lifecycle, in real-time, through channels that are highly personalized and connected experiences that empower people with insights and productivity.

Jess Keeney, Chief Product Officer

Duck Creek Technologies Chief Product Officer

End-to-End Commercial Motor Lifecycle

Industry
Content

Streamlined
Policy Lifecycle

Convenient
Payments

Efficient Claims
Management

Digital
Distribution

Unify
Customer Data

Utilise our commercial motor LOB kit and industry content and remain focused on your unique business instead of maintaining base content and circular updates

Learn about Duck Creek Industry Content

Capabilities Enabled

Accelerate implementations with pre-built ISO commercial auto rates, rules, forms, statistical codes – plus state taxes, fees, and surcharges
Keep actuarial data current with monthly updates of bureau circulars generally available 90 days prior to the effective date
Streamline processes for adopting, rejecting, or modifying circular updates with our Online Circular Adoption Tool and support from the Duck Creek team

Benefits

Implement new products in weeks, not years
Reduce product development resources
Access a commercial motor LOB kit with a pre-built starting point
Stay up to date with bureau circulars

Modernize underwriting for commercial motor throughout the policy lifecycle

Learn about Duck Creek Policy

Capabilities Enabled

Automate the entire commercial motor policy lifecycle from quote to underwrite and renewal with the ability to include skilled employees as needed
Utilise our partner ecosystem integrations to assist with loss prevention and risk management for commercial motor
Automate underwriting and workflows based on rules and incorporate telematics

Benefits

Increase customer satisfaction through more adequate and affordable coverage
Lower loss ratios
Reduce underwriting expenses
Leverage reusable components from base commercial motor products to rapidly develop new products

Offer efficient payment options your commercial motor businesses expect

Learn about Duck Creek Billing

Capabilities Enabled

Define payment plans, discounts, and installments that meet the unique needs of customer journeys
Support modern payment options like eCheck or auto-pay from bank accounts and credit cards
Configure communications regarding reminders and notices or penalties for late payments
Leverage APIs to provide businesses seamless omni-channel payment options across web, mobile, email, and text

Benefits

Increase customer retention by offering recurring payments vs one-time payments
Reduction in payment-related calls
Reduce expense ratios

Maintain empathy and mitigate fraud throughout the commercial motor claims lifecycle

Learn about Duck Creek Claims

Capabilities Enabled

Automate commercial motor claims from first notice of loss to investigation, evaluation, adjudication, and payment with the ability to include skilled claim handlers as needed
Engage with businesses and deliver transparency throughout the commercial auto claims lifecycle when necessary to reassure and update them on the status of their claims
Embed data and predictive analytics at decision points to ensure proper claims triaging, accurate loss evaluations, and fraud detection
Integrate and orchestrate third-party commercial motor telematics, chatbots, photo submission tools, and claims payments providers to quickly indemnify claimants after an accident

Benefits

Speed claim resolution through the use of intelligent automation
Lower loss adjustment expenses through orchestration of the right services and experts at the right time
Improve customer/claimant experiences

Provide self-service for commercial motor producers to increase productivity and maintain loyalty

Learn about Duck Creek Producer

Capabilities Enabled

Ensure that businesses find the right commercial motor coverage by extending their distribution networks through integrations
Seamlessly connect commercial motor businesses or agents to quoting portals by eliminating redundant data entry after they initiate quotes on agent management systems or comparative raters
Leverage a single point of change to maintain multiple user portals under a common set of product definitions

Benefits

Increase new business to consumer or agent portals
Increase agent retention
Optimize quote to bind ratios
Lower customer acquisition costs
Increase customer satisfaction
Lower portal maintenance costs

Gain a 360-degree view of businesses, vehicles, and related risks.

Learn about Duck Creek Insights

Capabilities Enabled

Create a single source of truth that consolidates all commercial motor data across Duck Creek solutions, internal systems, and our partner ecosystem that provides auto salvage and vehicle history data, risk insights and monitoring, and telematics
Maintain timely views of the business, regulatory, and economic landscape with tools that ease data mapping, business rules management, and metrics development
Develop persona-based reports and dashboards that answer common operational or management questions and provide commercial motor analytic insights to executives, underwriters, and claims handlers

Benefits

Improve reserving accuracy
Reduce expenses and optimize claims cycle times
Improve reporting accuracy
Get a 360=degree view of homeowner, dwelling, property, (location, credit score) and related risks
Improve risk analysis and prevention