Duck Creek Policy

End-to-end policy lifecycle administration for building,
delivering, and servicing innovative products that delight
your customers

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About Benefits Lifecycle Integrations Resources

Delight Insureds with Innovative Insurance Product Solutions

Duck Creek Policy enables P&C carriers to deliver insurance products at scale in an era of rapid, customer-centric innovation and growth. Policy supports the full policy lifecycle process with automation and workflow management capabilities, an integrated development environment for insurance products, and pre-built content, so that carriers can go to market faster, increase operational efficiencies, and improve customer satisfaction – built using low-code tools and delivered in a SaaS model.

Benefits

Improve Underwriting Performance

Duck Creek Policy delivers consistent underwriting outcomes through rules-based processing during straight-through processing or high-touch workflows. The openness of the Duck Creek Platform enables carriers to integrate data and predictive analytics like fraud detection, property or vehicle imports, or cyber risks that improve risk selection and pricing. Augmenting solution and service providers into the rating and underwriting process arms underwriters with the tools they need to more accurately price and underwrite risks.

Improve Customer Satisfaction

Rapidly responding to shifting customer needs with new or updated products is made possible with the configurability and scalability of Duck Creek Policy. As product requirements are identified, they can be easily implemented by business users with Duck Creek’s low-code tools, and with inheritance, configurators are able to reuse commonly found definitions across all products. In addition, carriers can meet the self-service demands of customers, agents, brokers, and other third-party entities by configuring tailored, multichannel access to Duck Creek Policy’s features.

Improve Operational Efficiency

Duck Creek Policy, Rating, and [SS1] Industry Content increase operational efficiencies by automating and streamlining manual processes and providing out-of-the box content, with low-code configuration tools eliminating the need to program or hard-code changes. These capabilities can reduce expense ratios and improve core operation performance by providing faster responses to inquiries, running significantly higher volume workflows when needed, and increasing speed to market with accelerated development of new and updated products.

The P&C Industry’s Trusted and Reliable SaaS Policy System

50K+

Number of transactions processed in a day

Seconds to produce tailored quotes; in-force policies in 5 minutes

Days to deploy an initial line of business

70%

Reduction in time to update rates and factors

End to End Policy Lifecycle

Quote

Underwrite

New Business

Endorse

Audit

Renew

Cancel

Reissue

Improve win rates with streamlined quoting. Whether quick-quoting personal lines or small commercial, pre-filling data from third-party sources, or uploading data from an agency management system, Duck Creek Policy’s dynamic workflow and robust integration capabilities make it easy to quote policies – improving pricing speed and accuracy.

Quick quote workflow – allowing carriers to define required data capture at different stages of the quoting process – providing streamlined quoting capabilities

Optimized to take advantage of external data sources to speed capture of intake data

Straight-through processing rules support low-touch and true no-touch quoting and issuance

Automated quote proposal/letter generation

Omni-channel, responsive user experience – connecting with customers and insureds on their terms

Automated underwriting, whether fully automated for straight-through processing or slightly automated for more complex underwriting, allows you to identify the appropriate underwriting resources and provide guidance - allowing underwriters to focus their attention on the exceptions, creating efficient and effective handling. Duck Creek’s Underwriting Workbench add-on offers additional capabilities for underwriting scenarios involving high-touch evaluation, negotiation, and risk pricing.

Various levels of automated underwriting depending on the complexity of the risk

Intelligent use of available data can further reduce the time to underwrite the quote or policy and drive appropriate workflow

Account level access to view activity across the account

Underwriter dashboard supports workload management and balancing

Online collaboration and documentation to document underwriting process and decisions

Reduce quote conversion time and costs by converting all quote data to new business policy data.

Full access to quoting and underwriting history

Quote data automatically converted to new business policy data, eliminating re-keying

Document triggering and pre-fill incorporated in issuance process

Policy details provide access to policy notes, notifications, and attachments, creating an electronic file folder

Optimize underwriters’, CSRs’, and processor’s workflows, making mid-term policy changes with intelligent endorsement processing.

Quickly view all endorsement activity across all terms of a policy - ensuring transaction accuracy

Automated out-of-sequence and cross-term endorsements, reducing processing time and improving customer satisfaction

Ability to view premium impact prior to transaction issuance – reducing the need to offset transactions

Third-party information ordering and automated underwriting improve data accuracy, pricing, and underwriter performance

Manage estimated and actual exposures and premiums through regularly scheduled interim audits and final audits – maintaining both external and internal expectations of audit premium due or owed.

Support for both interim and final audits

Return premium held until audit on cancelled policies

Post-audit declaration page

Ability to void and waive audits

Track audit transactions separately from mid-term policy transactions

Monthly reporting and self-audit capabilities

Seamlessly renew policies through automated renewal processing.

Accurately rate and underwrite renewal policies using effective date-driven rates and rules assignments

Intelligently generate renewal policy documents, selecting the correct form edition dates

Automatically issue renewal quotes or policies based on defined workflow and underwriting criteria

Incorporate loss data and re-order third-party data during renewal processing

Auto non-renew policies based on defined criteria or manually non-renew policies

Efficiently processed cancellations, either system-generated or manual, allow processors to focus on more complex customer requests.

Automated cancellation processing based on defined rules

Manually initiated cancellation

Support for short-rate and pro-rata cancellations

Cancellation notice generation

Reduce policy costs and recognize premium by quickly reinstating cancelled policies.

Easily reissue, reinstate, and rewrite policies

Notice generation based on the type of reissue, reinstate, or rewrite

Automatically reactivate offset transactions

System generated reinstate based on defined rules

Featured Integrations

Our comprehensive partner ecosystem features a number of integrations to technology providers who specialize in solving different use cases throughout the policy administration lifecycle.

Auto Loss History

Cyber Risk Scores

Property Risk Scores

Property Replacement Cost Estimates

ISO

Satellite Photo Roof Data

Auto Loss Data Enrichment

Telematics Driver Score

Predictive Risk Scores

Smart MVR Ordering

Chatbots and Communication

Driver Risk Assessments

Geospatial Analytics and AI

Bureau Content and LOB Kits

View all Integrations

Testimonials

Customer satisfaction continues to be a key driver of our business, and Duck Creek’s industry expertise and advanced technology will help us deliver the exceptional service our customers expect. Every company knows that the future will continue to present more technology risks. Through this recent modernization, we’re better prepared to take advantage of the latest innovations and digital disrupters.

Delivering innovative products and services to our customers and agents is what drives us. Duck Creek is aligned with the business direction we are pursuing, and offers the configuration, product design, and rating engine we feel is best able to handle our needs now and in the years to come.

With the Duck Creek Suite, AXIS can upgrade easily, standardize reports, process claims more efficiently, streamline sales and quoting, and mine deeper data insights - all with less maintenance. This move has substantially improved our operating environment and allowed us to find and create new business opportunities that otherwise weren’t available to us two years ago.

What’s Happening In Our World

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Brochure

Duck Creek Policy Brochure

Your competition is fast, nimble and growing. Staying ahead of them means developing and launching new, better products faster and less expensively than your competition with an industry-leading policy administration system.

Analyst Report

xCelent Awards Vendor View Report

Celent’s ABCD Vendor View Report is a representation of a vendor marketplace showing the positioning of each vendor in four categories including Advanced and agile technology, Breath of functionality, Customer base, and Depth of client services. Within this framework, the top performed in each of the ABCD dimensions receives a corresponding XCelent Award. Duck Creek Policy received the “XCelent Breadth of Functionality”…

Webinar

Webinar Replay Leading the way with Digital Insurance

As Chief Digital Officer at Crum & Forster, Les Hermitt is in charge of information technology and agile transformation, as well as business development and partnerships.

Expand Your Value with More Duck Creek Products

Claims

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Billing

Duck Creek Billing simplifies the billing experience for customers while increasing operational efficiencies for carriers by supporting the entire billing lifecycle in one end-to-end solution.

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See It In Action Today

Whether you’re looking to build unique mobile web transactional experiences for prospects, launch new insurance products, or update existing ones, our end-to-end PAS and multi-faceted team of insurance and technology experts can help get you there.