Welcome To The CreekPeek – Duck Creek’s New July 2024 Release Highlights!

Discover innovative feature updates, watch video highlights, and stay ahead with our continuous release information for the Duck Creek Suite.

Find out more about Duck Creek Machine Learning, now in Controlled Availability!

Watch as Jamie Schaefer demonstrates our initial rating use case for our new product, Duck Creek Machine Learning, and find out about joining our design partner program!

Reimagining Claims Management Through Generative AI

In today’s episode, Andrew Schwartz, a Senior Analyst at Celent, joins host Rob Savitsky to explore the use of generative AI and advanced analytics in insurance claims management. They delve into various applications, from first notice of loss to claims triaging, highlighting the potential for generative AI to enhance adjusters’ efficiency and elevate the customer experience. Listen in for an analyst’s perspective on these topics, and gain insights into the latest regulatory developments, including expectations outlined in the NAIC Model Bulletin regarding AI utilization by insurance companies.

Jump into The Pond!

Did you know over 60 companies – both clients and SI partners – are now swimming in The Pond?

If your company hasn’t jumped in, it’s time to take the leap!

The Pond is Duck Creek’s online user community developed to encourage collaboration between customers, SI partners, and Duck Creek experts while providing easier access to expert knowledge. Users can post inquiries for peer and expert review, search content for access to previously asked questions, and share expertise to build their personal brand. The Pond is designed to foster a culture of knowledge sharing across our client and partner ecosystem built on best practices and collective knowledge.

If gaining more access to expert knowledge isn’t enough to entice your company to join Duck Creek leadership announced at Formation ’24 a user engagement contest called Leaders of the Flock. Over the next year leading up to Formation ’25, The Pond team will track user engagement based on the number of Topics Started, Replies Posted, Kudos Given, and Kudos Received.

Top contributors will win free tickets to Formation ’25!

While free Formation tickets are exciting, companies should consider leveraging The Pond’s knowledge platform to enhance your customer journey. To gain access for your company, please contact The Pond team at pond@duckcreek.com to learn how to join user community. 

Customer Highlight Videos

Our customers are simplifying the complexity of insurance with Duck Creek. Watch below to hear their stories.

Russ Page – Hagerty

Visit the Hagerty Garage and listen as Russ Page, CIO at Hagerty Insurance describes his implementation journey with Duck Creek.

Sujatha Raju – Co/Action

After a successful migration, Sujatha Raju, CIO at Co/Action describes critical success factors in their move to Duck Creek OnDemand.

Chris Chandler – Florida Peninsula

With another challenging hurricane season around the corner, Chris Chandler, Vice-President of Operations for Windward Risk Managers, talks about the state of the Florida market and Florida Peninsula’s success with Duck Creek.

The Duck Creek Innovator Webinar Series

Join us as we celebrate the brilliance of innovators within the Duck Creek Community spotlighting our Hatch-a-Thon 2024 winners.

Click the links below to access these on-demand webinar replays to learn how these innovations redefine the landscape of insurance excellence and show what can be built on Duck Creek!

The spirit of innovation is alive and well!

Our 2024 Hatch-a-Thon featured new and innovative solutions designed to Simplify the Complexity in insurance. We are excited to announce our winners in each of the following tracks:

System Integrator Winner – Cognizant – NextGen Claim Assistant

Their solution empowers loss adjusters by generating contextual responses with meaningful insights to accelerate decisions and quick claim settlement.

Watch Video

Solution Partner Winner – expert.aI – Medical Treatment Compliance with Q&A

Their solution helps claims teams enhance treatment for injured patients and reduce insurers’ costs by flagging non-compliant provider plans against guidelines.

Watch Video

At-a-Glance: Innovations Across the Board

Explore our latest product enhancements, designed to empower insurers with advanced tools and features.

Claims with Active Delivery (Continuous Deployment)

Configurability and ease of use continue to be a focus for the Claims product. This enablement work expands the configurable options available to our customers by increasing our set of APIs and Activities, allowing enhanced flexibility for customers to implement their own unique workflows.

  • Ability to dynamically change the text of hyperlinks based on claim data
    For links using “Hyperlink control”, Claims with Active Delivery now provides the ability to dynamically populate a link’s display text and URL based on claim data. To enable this ability, a new permanent feature flag has been introduced to the Claims Tenant Catalog.
  • Configuring the visibility of Home page portlets based on user role
    In Claims Studio, you can now configure Home page portlets to be visible in Claims OnDemand based on user role. This functionality applies to the following Home page portlets: Quick Search, My Claims and Draft File Notes, Configure Claim Components, Announcement, and Useful Links. This Business Capability has been assigned to all user roles by default.
  • Allow Recovery Details portlet on the Claim Folder page to be configurable from a show/hide perspective
    You can now configure the visibility of the Claim Folder portlets in Claims OnDemand from Claims Studio. This functionality applies to all Claim Folder portlets except for the default Alerts portlet.
  • “Make Get Claims Party Bank Account Data Object by Bank Account ID” activity is now available for configuration
    The “Make Get Claims Party Bank Account Data Object by Bank Account ID” activity, which was previously a System activity and not available for configuration, has now been exposed in Claims Studio and is now available for configuration. This activity has one required parameter, Bank Account ID, and retrieves the details in the Claims Party Bank Account Data Object pertaining to the Bank Account ID.
  • New “Get Context Value” Activity
    Available in Claims Studio, the Get Context Value Activity supports the process of fetching a value from context. This activity allows you to pass the Fully Qualified Name (FQN) of a data item as an input and store the response as either a variable or a field. The stored value can then be used for further processing.
  • Increase the International Claim Number field length to 50 characters
    To support larger claim identification numbers internationally, the International Claim Number field in Claims OnDemand has been increased to now accept 50 characters (from 13 characters).
  • Search API – Enabling Search by International Claim Number
    Two POST APIs have been modified to include the International Claim Number in the search criteria. The International Claim Number is an optional field.
  • Search API – Searching Claims Through Extended Data Item Field
    The API now supports extended data, increasing the flexibility of the capability. If the OrganizationName or LossDateFrom/LossDateTo inputs are provided, the ExtendedSearchCriteria input serves as secondary search criteria.
  • Retrieving a List of Supplier Services Associated with a Party ID
    In Claims Studio, you can now retrieve a list of supplier services associated with a Party ID using the new “Get Supplier Services By PartyID” activity. This activity has one required parameter, PartyID, and returns a list of SupplierServiceDTO objects.
  • On the Negotiation UI, you can now default the Claimant/Line and Participant dropdown fields to a specific value on a claim.
    • Claimant/Line field – When a claim only has a single covered line, that line can be set as the default line for the claimant/line field for the negotiation.
    • Participant field – The insured on the claim can be set as the default value for the Participant field for the negotiation.
  • Previously Posted Reserves Now Available in Context
    Claims OnDemand now allows you to see the previous and current outstanding reserve after posting a reserve on a claim. Previously, only the current posted reserve was available in context, but not the prior outstanding reserve.
  • Event Diagnostic Service Notification Email
    You can now receive the Event Diagnostic Service Notification email, which contains a list of events identified by the diagnostic service, every time the service executes instead of once per day. The Claims and Duck Creek Suite Party diagnostic services use their application-specific client catalog files to set the variables. You can also modify the frequency of Event Diagnostic data collection.
  • Forms & Correspondence Now Supports More Than 256 Characters in Excel/Word tags.
    To support this change, the following configuration options have been introduced in Claims Studio.
    • New feature flag in Claim Configuration Constants: “Enabling this flag would enable the macros to accept more than 256 characters in the F&C Master Word letter.” (EN256CHMCR).
    • When set to True, you can add more than 256 characters inside tags in Forms and Correspondence.
  • Save As Draft Keeps File Note Window Open After Selecting It
    On the File Note UI, you can now configure the Save as Draft button to save the file note and keep the file note window open, rather than saving and closing the file note

Clarity​

  • Non-Duck Creek Data – Best Practices provides documentation on best practices for processes of creating objects and deploying objects (implementation specific) to support customers who want to be able to join data from their Duck Creek Suite of products with other insurance related data, whether that is legacy system data or vendor data, so that they can analyze trends and optimize business decisions.

Commercial Lines Compliance

  • Total circulars released – 230
  • Businessowners.
    • Modified the Pricing page to only regenerate the rating worksheet based on controls defined in the Commercial Package Policy product.
    • Modified the Change Summary Page to prevent some statistical fields from displaying.
    • IMPORTANT: Before you can utilize the functionality changes made for this task, you must implement the changes made in Commercial Package Policy Task 366038.
  • Commercial Package Policy.
    • Modified the Change Summary Page to prevent some statistical fields from displaying.
  • Commercial Property
    • Modified state-specific change forms to apply only to the primary rating state instead of any state.
  • Enhanced Bulk ManuScript Installer is Available
    • The Bulk ManuScript Installer has been enhanced to support NuGet packages (Nupkg). To install Templates NuGet packages, Duck Creek Technologies requires you to use the enhanced version of the Bulk ManuScript Installer (version 2023.11.1).
    • To access the latest Bulk ManuScript Installer, log on to your Support Download site and download the BulkManuScriptInstaller.2023.11.1.zip package. Or, for internal resources only, the enhanced Bulk ManuScript Installer (version 2023.12.1) is available at:
      bol-fs4.duckcreek.com\Vol1\DCT_Archive\CL_Templates\Released
      \BulkManuScriptInstaller.2023.11.1.zip
    • For information on prerequisites and working with this installer, see the Bulk ManuScript Installer article on Solution Center.  If you need additional information, please get in touch with your Support Representative. Base Nupkgs are available via GitHub Packages.

Design System

  • Release of Design System version 1.14
  • https://solutioncenter.duckcreek.com/Suite/Duck_Creek_Design_System/Release_documentation/Design_System_1.14_release_notes

    Highlights:
    • Released the Consumer theme which supports personas purchasing insurance directly from insurance companies who need condensed workflows that are intuitive and easy to learn for occasional users.
    • Introduced support for displaying a set of cards with equal height headers, which enables more modern dashboard designs in our product suite including Claims.
    • Added several new requested icons to enable products (Claims and others) to better visually depict custom actions.
    • Updated “Twitter” to its new brand “X” and renamed other social media icons for consistency.
    • Made accessibility improvements to address content minimum width and color contrast issues.

Payments

  • GoCardless – ACH​
    The addition of ACH to the existing GoCardless marketplace app, allowing US insurers to process ACH debits for premium collection use-cases.
  • GoCardless are also a pre-existing partner of Duck Creek Payments.

Policy

  • Policy with Active Delivery (General Availability – 08.01.2024)​
    Duck Creek is thrilled to announce the general availability release of Duck Creek Policy with Active Delivery, meaning the end of upgrades – Forever!

Platform

  • Duck Creek Rating Performance Measurement, continuing to iterate on our performance profiling work to assess the performance impact of development at each code check in, specifically for Rating.

Release Resources

Tailored resources to help you understand our product updates better.

For Insurers

Access release notes, FAQs, and more to make the most of our latest updates.

For Developers

Dive into technical documentation and code samples to seamlessly integrate our new features into your systems.

For Media

Get the scoop on our latest updates and innovations through press releases, media kits, and more.

Explore Past Innovation

Our commitment to continuous innovation enables P&C insurers to work smarter and more efficiently. Delve into our previous product updates for a look at our evolutionary journey.

Product Updates Announcement Q2 2024

Billing

  • Active Delivery – Billing Conformance Requirements Documentation
    Enables current clients to understand the work that is needed for them to be eligible for Active Delivery migration. This document covers how to handle their customized DB, CBO, and manuscript tech debt. This helps the Upgrade / Migration / Implementation teams know where clients still need to remediate and helps provide a path forward so they can correct them.

Claims

  • Front End/Back End Formatting Enhancements deliver valuable enhancements prioritizing usability and internationalization in our development process, ensuring our products meet diverse customer needs. This approach enhances user experience, builds trust, and increases satisfaction, directly contributing to customer success and expanding our global reach.
  • Policy Refresh creates a more efficient overall claims experience by streamlining the claims handling process, reducing the number of duplicate claims, manual data entry, and ensuring accurate policy-to-claim associations.
  • CamCom AI Damage Assessment and Cost Estimation Integration (Claims) The integration of CAMCOM’s Visual Inspection Platform with Duck Creek Claims introduces a more streamlined and impactful method for conducting vehicle inspections within the insurance claims ecosystem.
  • Smart Communications SmartCOMM™ Integration (Claims) This Anywhere Enabled Integration (AEI) for Duck Creek Claims allows personalized and compliant multi-channel/multi-language documents to be generated quickly without having to leave the Duck Creek Platform – such as Sworn statement generated during the Claims FNOL process.
  • Verisk MSP Navigator Section 111 Reporting Solution (Claims)Verisk’s proprietary platform MSP Navigator is integrated with Duck Creek Claims and delivers real-time responses that guides users through prompt and accurate Section 111 reporting.

Clarity

  • Non-Duck Creek Data can be brought into Clarity empowering our customers to join data from their Duck Creek Suite of products with other insurance related data, whether that is legacy system data or vendor data, so that they can analyze trends and optimize business decisions. A Duck Creek process seamlessly combines Non-Duck data with Duck Creek sourced data within pre-built Power BI reports enabling customers to unify their data for more robust analysis and decision-making.
  • Duck Creek Machine Learning Integration.

Commercial Lines Compliance

  • Total circulars released – 221.
  • Extended Auto Coverage: The new ISO Standard Class Plan is now available in 16 additional states consolidating the OCP plan and Standard plan manuals, offering wider protection for your auto insurance needs.
  • Inland Marine Coverage: Nationwide coverage with tailored rules, rates, and forms.
  • Business Owner’s Policy Enhancements: Including PFAS, Cyber, and Data Privacy coverage now extended to 35 states.
  • Improved User Experience: Introducing new features like maximum limit indicators for General Liability class codes and streamlined forms processing for large schedules.
    • Crime Coverage Updates: Introducing new Insuring Agreements in Crime, enhancing protection against specialized risks.
    • CR0409 (Feb): Focused on Lessees of Safe Deposit Boxes, providing added security for your valuable assets.
    • CR0410 (March): Catering to Securities Deposited with Others, ensuring your investments are safeguarded.
    • Streamlined Auto Processing: In ISO and Mass Auto, relocating Plate Number/Registrant details to the risk level simplifies data management and enhances operational efficiency.

Digital Engagement – Policyholder & Producer

  • Enhancement of Policyholder Day 2 Transactions for Additional Interest. US Personal Auto and Homeowner policyholders can view, add, edit, & remove additional interests on their personal auto & homeowner’s policies via the self-service portal.
  • Single Quote Table enables underwriters, producers, and policyholders to collaborate in real time when customers use our Policy system.
  • Turnstile Support for new forms & form editions.

Distribution Management

  • Distribution Management Data to Duck Creek Clarity will provide data downstream in a raw (bronze) format to Clarity. Our customers want to be able to access their DM data with improved velocity and variety.
  • Store and Access NIPR Login and DB using Azure Key Vault The NIPR and DB credentials are stored securely using the Azure key vault to record and access DB, increasing the ease of use and enhancing efficiency.
  • Performance Improvements for PDB Utility minimizing maintenance window for large NIPR PDB imports / updates.

International Product

  • India Country Layer – Drop II builds on the current Indian Country Layer to include additional features for GST, Endorsements, Refunds, Co-Insurance, Reinsurance, and GSTIN. Enhancing our existing readiness for the Indian Insurance Market.
  • Updates to existing International Product Content Packages to be compatible with Duck Creek Policy Active Delivery including:
    • Australia & New Zealand Base updates for Policy & Billing.
    • NZ Personal Home Suite LOB Kit.
    • NZ Personal Motor Suite LOB Kit.
    • India Country Layer Base.
  • Know Your Customer (KYC) Framework provides for accelerated speed to go live by enabling a framework that aids mandatory Know Your Customer processes in India. This will not only support the regulatory requirement but also enhance the overall user experience for our Indian customers.

OnDemand Workstation (ODW) & Control Hub (ODCH)

  • Custom Deployment Enhancements. Providing the ability to perform self-service deployments for Active Delivery products in ODCH will ensure reduced dependency on DCOD Release Management team and provide more control to customers to manage their customized deployments.
  • Localization and Internationalization to support ODCH in global markets.
  • Report Enhancements and UI Improvements Making UI enhancements and providing new reports will improve end user experience for internal DCT teams and OnDemand customers and will help in increasing the adoption of ODCH.
  • ODW support for Active Delivery: Automation to created image with latest released product versions.

Payments

  • Customer Vault 2.0
    Agreements, Compliance​ for the US Market.
  • ACH
    Disbursements and premium collections in the US.
  • Card Acceptance
    Premium collections in the US via credit/debit cards.
  • Bank of America
  • Allow insurers to collect premiums and disburse claims payments with BoA as their ODFI (Originating Depository Financial Institution).

Policy

  • Policy Anywhere Managed Integrations can be deployed in an automated fashion with each Active Delivery release.
  • Newgen CCM Integration (Policy) The Newgen CCM Integration for Duck Creek Policy provides the ability to create policy templates and allows business users to generate and review policy documents before sharing with customers and archiving in Newgen’s ECM repository.
  • Newgen OmniDocs WorkDesk ECM. The Newgen – Duck Creek ECM integration allows Duck Creek users to manage the entire policy documents life cycle. Documents can be viewed in a single unified viewer including image and non-image documents. In addition, policy documents can be edited through merge and extract features.
  • Planck Commercial Lines Data Prefill (Policy). The Planck Integration package provides users with a prefill integration with Duck Creek Policy and their Planck service. Out of the box, this integration will prefill account, location, and NAICS code information.
  • Verisk Motor Vehicle Reports (Policy). This Anywhere Enabled Integration forVerisk Motor Vehicle Reports simplifies integration by tapping into a single, robust platform, leveraging scalable technologies, and harnessing cloud-based connectivity to develop smarter, more agile workflows.

Platform

  • Duck Creek Rating Performance Measurement, iterating on our performance profiling work to assess the performance impact of development at each code check in, specifically for Rating.

Reinsurance

  • AAD / AAL Condition on Facultative XL Contract – Completion of the facultative calculation.
  • LORS – Collection Note – Finalization of the USM allocation // Automation of the collection note report in the LORS context.
  • LAE Per Policies The method to calculate the Loss Adjustment Expense is defined per reinsurance contract. This feature will allow the user to follow the LAE calculation on the direct policy instead of the reinsurance one.
  • LORS – Additional Modifications Integration with London market.
  • MAOL Ability to automatically apply the MAOL (Maximum Any One Life) clause on eligible claims/aggregates.
  • Shared Limit Ability to have a limit on an event across two different contracts.

Product Updates Announcement Q1 2024

Claims

  • Global-Ready Claims Support with expanded capabilities for additional out-of-the-box support for supported countries:
  • The new Geography Configuration tool allows you to easily add and customize geography formats.
  • Translation empowers users to add their languages to the application, enhancing usability and internationalization while reducing the need for reactive remediation in diverse scenarios.
  • Enhanced Performance to continually elevate quality, performance, and stability.
  • Internationalization of the Suite supporting front-end and back-end formatting applicable to our target markets.

Clarity

  • Duck Creek Clarity General Availability for Data Access and Curated Data for Claims, Billing, and Policy.
  • Distribution Management Data in Clarity Bronze for raw data access.

Commercial Lines Compliance

  • Auto – rollout of 7 states.
  • Inland Marine for rules, rates, forms – 50 states.
  • BOP – PFAS, Cyber & Data Privacy – 35 states.
  • Improvements to Templates
    • Workers’ Compensation, Commercial Auto, Businessowners.
  • Improved User Experience
    • General Liability – Add the maximum limit for class codes and a message to indicate when the user enters an exposure value greater than the ISO maximum.
    • Forms Performance Improvements for Large Schedule policies.
    • WC Forms – adding signature block for electronic signatures (400+ forms).
    • WC – Setting up print job in alphabetical order by state to be consistent with other LOBs.

Digital Engagement – Policyholder & Producer

  • Turnstile Support for new forms & form editions.

Distribution Management

  • Record and access DB & NIPR Credentials securely using Azure Key Vault.
  • We’re enhancing our data feed how we connect with carriers & other systems, making it easier to retrieve & manage data through Clarity.
  • Send advance notices to your agents prior to terminating their appointments with NIPR following the state rules using our enhanced Compliance Solution.

International Product

  • Completion of Indian Country Layer for Suite Enablement.
  • Adoption of Policy Active Delivery and upgrade to Clarity for India Country Content.
  • Updates to Coverage Factory across International regions to enable competitive design of Insurance Products for innovative insurers.

OnDemand Workstation (ODW) & Control Hub (ODCH)

  • Improved Log Access capability in ODCH to include application logs for all three security domains with improved performance.
  • Enhancing the self-service custom deployment capability for Active Delivery products by providing ability to update and manage customer variables as part of the custom deployment request process.
  • Cumulative Monthly Maintenance Releases include the availability of release artifacts that enables users to self-serve and deploy HFs/releases independently on workstations.
  • Multi Factor Authentication enabled for new and existing labs.
  • Self Service Deployment support for Active Delivery products.

Payments (Imburse)

  • Bank of New Zealand
    Allow carrier to collect premiums by card and BECS DD in NZ. In addition, allow them to disburse claim payments to NZ bank accounts.
  • Faster Payments
    Allow carrier to disburse claims payments instantly to UK Bank accounts.
  • SEPA Instant Credit Transfer
    Allow carrier to disburse claims payments instantly to European Bank accounts.

Policy

  • Release Underwriter Persona for Policy Active Delivery (Controlled Availability) Enabling the creation of Underwriting Accounts from sets of Policies, assignment of Performers, and pages providing a 360-degree view.

Platform

  • Configuration Studio Controlled Availability of our low code web-based tooling, continuing to round out feature functionality for parity with Author.

Reinsurance

  • MAOL
    (Maximum Any One Life) – Application of the Maximum Any One Life on claims and aggregates
  • Policy Conditions
    Supports the definition of Loss Adjusting Expense (LAE) conditions at policy level.
  • Shared Limit
    Ability to have a limit on an event across two different contracts.
  • AAL/AAD for Facultative
    Automation of the management of Annual Aggregate Deductible and Annual Aggregate Limit for Facultative covers.
  • London Market connectivity to the LORS system – Stabilization and client testing in partnership with DXC + reporting part.
  • Policy & Claim retrocession enables following a policy and claim across the reinsurance journey, to determine the final exposure based on original references.
  • Policy Conditions enables the application of policy-specific conditions instead of the reinsurance contract conditions (cession and commission rates for QS and Deductible for XL).

Product Updates Announcement Q4 2023

Distribution Management

  • PDB Alerts Dashboard enabling carriers to monitor & visualize the updates received via alerts. Detailed reporting available on the alerts consumed for troubleshooting.
  • Onboarding Workflow enhancements to the current agent onboarding process by adding additional email notifications & configurations to automate & streamline the process. Added configurability to the agent onboarding process reducing the agent onboarding timeframe.
  • Enhancing the Compliance workflow by implementing additional state rules required to process NIPR appointments.

Industry Content / Bureau Templates

Insights

  • Enhanced Policy Curated Data leveraging best-in-class SnowflakeTM platform to store & access data. (Controlled Availability)
    • Easy, insightful reporting through Power BI
  • Enhanced Billing Curated Data leveraging best-in-class SnowflakeTM platform to store and access data. (Controlled Availability)
    • Easy, insightful reporting through Power BI

International

  • Launch of Indian Country Layer providing out of the box enablement for the Indian market considering cultural nuances, locale, currency and time/date formatting. This enables teams to accelerate implementation and provides the basis for future Indian market enablement
  • Enhancement to provider management with Australian General Insurance Panel Provider and Loss Adjuster Workflows

Ondemand Workstation (Odw) & Control Hub (Odch)

  • Cumulative Monthly Maintenance Releases include the availability of release artifacts that enables users to self-serve and deploy HFs/releases independently on workstations.
  • Multi Factor Authentication enabled for new and existing labs.
  • Self Service Deployment support for Active Delivery products.

Policy

Payments | Imburse

  • Bank of New Zealand
    Integration allows carriers to collect premiums by card and BECS in NZ
  • Faster Payments
    Allow carrier to disburse claims payments instantly to UK Bank accounts.
  • SEPA Instant Credit Transfer
    Allow carrier to disburse claims payments instantly to European Bank accounts.

Reinsurance

  • London Market connectivity to the LORS system – Stabilization and client testing in partnership with DXC + reporting part
  • Policy and Claim retrocession enables following a policy and claim across the reinsurance journey, to determine the final exposure based on original references.
  • Policy Conditions enables the application of policy-specific conditions instead of the reinsurance contract conditions (cession and commission rates for QS & Deductible for XL)

Product Updates Announcement Q3 2023

Claims

  • Translation empowers users to add their languages to the application, enhancing usability and internationalization while reducing the need for reactive remediation in diverse scenarios.​

Digital Engagement – Producer

  • Released Accessibility Enhancements for Producer
  • Turnstile Support  for new forms & form editions

Distribution Management

  • Rapid Bulk Uploading of New Prospects directly through the UI removing dependency on the manual process
  • A new PPRM Dashboard with reporting that empowers field reps to track and monitor agency performance against goals using production data

International Content

  • With the release of the AU Commercial General Liability Line of Business Kit, we have now completed all full-suite base level Line of Business Kits for the Australian Market
  • Introducing New Zealand Personal Home LOB Kit  launchpad workflows, and full integration to Duck Creek core solutions including integration with EQC

Imburse Payments

  • Deployed new marketplace integration to National Australia Bank’s Direct Link to allow merchant account holders to collect premiums & pay claims by BECS AU interbank network.
  • Deployed new integration to the National Australia Bank Gateway, allowing merchants to accept premiums by way of card.
  • Deployed new marketplace integration to the Bank of New Zealand’s Gateway product to allow BNZ merchant account holders to collect premiums by way of card.
  • Add Twint as a payment method to the Worldline Saferpay gateway to allow merchant account holders to accept premiums by Twint

Industry Content

  • Commercial Lines Compliance – Property – Rules & Loss Cost Revision for EQ/Volcanic Eruption & Commercial Auto – continued rollout of 9 states
  • Improved  User Experience – Rewrite of WC Audit Statement for all states, the Addition of Crime CR0408 and Audit functionality added to Mass Auto
  • Significant Performance Improvements in Workers’ Compensation for Large Schedule Policies

Insights

  • Claims Curated Data in Controlled Availability – Leveraging best-in-class SnowflakeTM platform to store and access data
  • Why it’s impactful: Easy, insightful reporting through Power BI; Increased volume of data; Increased variety of data

OnDemand – Control Hub & Workstations

  • Multifactor Authentication (MFA) enabled as part of ODW lab provisioning
  • Theme Maker Utility, Worker, Consumer and Agent theme assets included in ODW
  • ODCH support for Distribution Management – Extending Control Hub capabilities to encompass self-service deployments for Distribution Management (DM) application
  • DataFix Enhancements for improving processing and workflow by replacing output queue in DataFix processor with storage container

Platform & Party

  • Party Configuration for Enabling Searching & Job Auditing now allows customers to configure partial party searching and extension points for Organization Entities, catering to international customer needs and establishing an audit trail on Job Title

Policy

  • Policy Active Delivery (Controlled Availability) ending policy upgrades and dramatically reducing technical debt for carriers.​ Policy Active Delivery includes silent updates for performance, security & aligned issue resolution.​ Policy Active Delivery includes rapid new feature adoption with feature flag identification & introduction
  • Policy Active Delivery Training – The following training is available at Duck Creek University for customers and partners:

Reinsurance

  • London Market Connectivity to the Lloyd’s Outwards Reinsurance System. It will also be possible to finalize the transactions by receiving or sending the actual payment.
  • Inuring Review enables the ability to allow all types of links between all types of contracts.
  • Australian Compliance Enhancement with the addition of the APRA indicator.

Product Updates Announcement Q2 2023

Distribution Management

  • New user experience for Distribution Management personas
  • Streamlined process for third party integration with APIs for Agency Inquiry

Industry Content / Bureau Templates

  • Commercial Lines Compliance – Countrywide circulars for Auto and General Liability
  • Property Business Income Rating – added average base rate weighted by floor area

Insights

  • Enhanced Claims curated data leveraging SnowflakeTM
  • Greater customer data access from Policy, Billing, Claims (Controlled Availability)

International

  • Launched Small Medium Employer (SME) Commercial Motor for Australia
  • Introduced up-to-date Spanish Policy Base ensuring compliance with local standards

Platform & Party

  • Configuration enablement minimizes duplicate records by uniquely identifying repeat customers entries
  • Manuscript engine optimization for large schedule processing

Policy & Policyholder

  • Duck Creek introduces Policy Active Delivery (Controlled Availability) ending policy upgrades and eliminating technical debt.
  • Added Policyholder Day 2 Transactions for Personal Auto & Contact Information

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