Welcome To The CreekPeek – Duck Creek’s New January 2024 Platform Release!

Discover innovative feature updates, watch video highlights, and stay ahead with our continuous release information for the Duck Creek Suite.

Duck Creek Clarity

Execute with intelligence. Put your data to work and make smarter and faster underwriting, pricing, claims, and marketing decisions.

Dive Deeper With our Highlight Reels

Enhance your understanding of our latest feature updates.

Distribution Management

New features speed distribution channel licensing and background check automation.

Payments

Faster and more secure payment processing for both collection and payouts to deliver optimal customer experiences.

Reinsurance

London Market Outward Reinsurance (LORS) connectivity & automation to support the end-to-end submission process.

Experience the Evolution of

Insurance Technology

Discover the transformative new features in our latest product release.

Introducing Configuration Studio

Build remarkable products and user experiences with a modern, intuitive design solution. (Controlled Availability Release)

Underwriting Persona

Account-Level Underwriting, with Performer Assignment, Underwriting Authorities and more! (Controlled Availability Release)

OnDemand Control Hub

Enjoy the ultimate flexibility with Self-Service Deployments for Active Delivery products!

At-a-Glance: Innovations Across the Board

Explore our latest product enhancements, designed to empower insurers with advanced tools and features.

Claims


  • Global-Ready Claims Support with expanded capabilities for additional out-of-the-box support for supported countries:
  • The new Geography Configuration tool allows you to easily add & customize geography formats.
  • Translation empowers users to add their languages to the application, enhancing usability & internationalization while reducing the need for reactive remediation in diverse scenarios.
  • Enhanced Performance to continually elevate quality, performance, & stability.
  • Internationalization of the Suite supporting front-end & back-end formatting applicable to our target markets.

Clarity


  • Duck Creek Clarity General Availability for Data Access & Curated Data for Claims, Billing, & Policy.
  • Distribution Management Data in Clarity Bronze for raw data access.

Commercial Lines Compliance


  • Auto – rollout of 7 states.
  • Inland Marine for rules, rates, forms – 50 states.
  • BOP – PFAS, Cyber & Data Privacy – 35 states.
  • Improvements to Templates
    • Workers’ Compensation, Commercial Auto, Businessowners.
  • Improved User Experience
    • General Liability – Add the maximum limit for class codes & a message to indicate when the user enters an exposure value greater than the ISO maximum.
    • Forms Performance Improvements for Large Schedule policies.
    • WC Forms – adding signature block for electronic signatures (400+ forms).
    • WC – Setting up print job in alphabetical order by state to be consistent with other LOBs.

Digital Engagement – Policyholder & Producer


  • Turnstile Support for new forms & form editions.

Distribution Management


  • Record and access DB & NIPR Credentials securely using Azure Key Vault.
  • We’re enhancing our data feed how we connect with carriers & other systems, making it easier to retrieve & manage data through Clarity.
  • Send advance notices to your agents prior to terminating their appointments with NIPR following the state rules using our enhanced Compliance Solution.

International Product


  • Completion of Indian Country Layer for Suite Enablement.
  • Adoption of Policy Active Delivery & upgrade to Clarity for India Country Content.
  • Updates to Coverage Factory across International regions to enable competitive design of Insurance Products for innovative insurers.

OnDemand Workstation (ODW) & Control Hub (ODCH)


  • Improved Log Access capability in ODCH to include application logs for all three security domains with improved performance.
  • Enhancing the self-service custom deployment capability for Active Delivery products by providing ability to update and manage customer variables as part of the custom deployment request process.
  • Cumulative Monthly Maintenance Releases include the availability of release artifacts that enables users to self-serve & deploy HFs/releases independently on workstations.
  • Multi Factor Authentication enabled for new and existing labs.
  • Self Service Deployment support for Active Delivery products.

Payments (Imburse)


  • Bank of New Zealand
    Allow carrier to collect premiums by card and BECS DD in NZ. In addition, allow them to disburse claim payments to NZ bank accounts.
  • Faster Payments
    Allow carrier to disburse claims payments instantly to UK Bank accounts.
  • SEPA Instant Credit Transfer
    Allow carrier to disburse claims payments instantly to European Bank accounts.

Policy


  • Release Underwriter Persona for Policy Active Delivery (Controlled Availability) Enabling the creation of Underwriting Accounts from sets of Policies, assignment of Performers, and pages providing a 360-degree view.

Platform


  • Configuration Studio Controlled Availability of our low code web-based tooling, continuing to round out feature functionality for parity with Author.

Reinsurance


  • MAOL
    (Maximum Any One Life) – Application of the Maximum Any One Life on claims & aggregates
  • Policy Conditions
    Supports the definition of Loss Adjusting Expense (LAE) conditions at policy level.
  • Shared Limit
    Ability to have a limit on an event across two different contracts.
  • AAL/AAD for Facultative
    Automation of the management of Annual Aggregate Deductible and Annual Aggregate Limit for Facultative covers.
  • London Market connectivity to the LORS system – Stabilization & client testing in partnership with DXC + reporting part.
  • Policy & Claim retrocession enables following a policy & claim across the reinsurance journey, to determine the final exposure based on original references.
  • Policy Conditions enables the application of policy-specific conditions instead of the reinsurance contract conditions (cession & commission rates for QS & Deductible for XL).

Release Resources

Tailored resources to help you understand our product updates better.

For Insurers

Access release notes, FAQs, and more to make the most of our latest updates.

For Developers

Dive into technical documentation and code samples to seamlessly integrate our new features into your systems.

For Media

Get the scoop on our latest updates and innovations through press releases, media kits, and more.

Explore Past Innovation

Our commitment to continuous innovation enables P&C insurers to work smarter and more efficiently. Delve into our previous product updates for a look at our evolutionary journey.

Product Updates Announcement Q4 2023


Distribution Management

  • PDB Alerts Dashboard enabling carriers to monitor & visualize the updates received via alerts. Detailed reporting available on the alerts consumed for troubleshooting.
  • Onboarding Workflow enhancements to the current agent onboarding process by adding additional email notifications & configurations to automate & streamline the process. Added configurability to the agent onboarding process reducing the agent onboarding timeframe.
  • Enhancing the Compliance workflow by implementing additional state rules required to process NIPR appointments.

Industry Content / Bureau Templates

Insights

  • Enhanced Policy Curated Data leveraging best-in-class SnowflakeTM platform to store & access data. (Controlled Availability)
    • Easy, insightful reporting through Power BI
  • Enhanced Billing Curated Data leveraging best-in-class SnowflakeTM platform to store & access data. (Controlled Availability)
    • Easy, insightful reporting through Power BI

International

  • Launch of Indian Country Layer providing out of the box enablement for the Indian market considering cultural nuances, locale, currency & time/date formatting. This enables teams to accelerate implementation and provides the basis for future Indian market enablement
  • Enhancement to provider management with Australian General Insurance Panel Provider & Loss Adjuster Workflows

Ondemand Workstation (Odw) & Control Hub (Odch)

  • Cumulative Monthly Maintenance Releases include the availability of release artifacts that enables users to self-serve & deploy HFs/releases independently on workstations.
  • Multi Factor Authentication enabled for new and existing labs.
  • Self Service Deployment support for Active Delivery products.

Policy

Payments | Imburse

  • Bank of New Zealand
    Integration allows carriers to collect premiums by card and BECS in NZ
  • Faster Payments
    Allow carrier to disburse claims payments instantly to UK Bank accounts.
  • SEPA Instant Credit Transfer
    Allow carrier to disburse claims payments instantly to European Bank accounts.

Reinsurance

  • London Market connectivity to the LORS system – Stabilization & client testing in partnership with DXC + reporting part
  • Policy & Claim retrocession enables following a policy & claim across the reinsurance journey, to determine the final exposure based on original references.
  • Policy Conditions enables the application of policy-specific conditions instead of the reinsurance contract conditions (cession & commission rates for QS & Deductible for XL)

Product Updates Announcement Q3 2023


Claims

  • Translation empowers users to add their languages to the application, enhancing usability & internationalization while reducing the need for reactive remediation in diverse scenarios.​

Digital Engagement – Producer

  • Released Accessibility Enhancements for Producer
  • Turnstile Support  for new forms & form editions

Distribution Management

  • Rapid Bulk Uploading of New Prospects directly through the UI removing dependency on the manual process
  • A new PPRM Dashboard with reporting that empowers field reps to track & monitor agency performance against goals using production data

International Content

  • With the release of the AU Commercial General Liability Line of Business Kit, we have now completed all full-suite base level Line of Business Kits for the Australian Market
  • Introducing New Zealand Personal Home LOB Kit  launchpad workflows, & full integration to Duck Creek core solutions including integration with EQC

Imburse Payments

  • Deployed new marketplace integration to National Australia Bank’s Direct Linkto allow merchant account holders to collect premiums & pay claims by BECS AU interbank network.
  • Deployed new integration to the National Australia Bank Gateway, allowing merchants to accept premiums by way of card.
  • Deployed new marketplace integration to the Bank of New Zealand’s Gateway product to allow BNZ merchant account holders to collect premiums by way of card.
  • Add Twint as a payment method to the Worldline Saferpay gateway to allow merchant account holders to accept premiums by Twint

Industry Content

  • Commercial Lines Compliance – Property – Rules & Loss Cost Revision for EQ/Volcanic Eruption & Commercial Auto – continued rollout of 9 states
  • Improved  User Experience – Rewrite of WC Audit Statement for all states, the Addition of Crime CR0408 and Audit functionality added to Mass Auto
  • Significant Performance Improvements in Workers’ Compensation for Large Schedule Policies

Insights

  • Claims Curated Data in Controlled Availability – Leveraging best-in-class SnowflakeTM platform to store & access data
  • Why it’s impactful: Easy, insightful reporting through Power BI; Increased volume of data; Increased variety of data

OnDemand – Control Hub & Workstations

  • Multifactor Authentication (MFA) enabled as part of ODW lab provisioning
  • Theme Maker Utility, Worker, Consumer & Agent theme assets included in ODW
  • ODCH support for Distribution Management – Extending Control Hub capabilities to encompass self-service deployments for Distribution Management (DM) application
  • DataFix Enhancements for improving processing & workflow by replacing output queue in DataFix processor with storage container

Platform & Party

  • Party Configuration for Enabling Searching & Job Auditing now allows customers to configure partial party searching & extension points for Organization Entities, catering to international customer needs & establishing an audit trail on Job Title

Policy

  • Policy Active Delivery (Controlled Availability) ending policy upgrades & dramatically reducing technical debt for carriers.​ Policy Active Delivery includes silent updates for performance, security & aligned issue resolution.​ Policy Active Delivery includes rapid new feature adoption with feature flag identification & introduction
  • Policy Active Delivery Training – The following training is available at Duck Creek University for customers & partners:

Reinsurance

  • London Market Connectivity to the Lloyd’s Outwards Reinsurance System. It will also be possible to finalize the transactions by receiving or sending the actual payment.
  • Inuring Review enables the ability to allow all types of links between all types of contracts.
  • Australian Compliance Enhancement with the addition of the APRA indicator.

Product Updates Announcement Q2 2023


Distribution Management

  • New user experience for Distribution Management personas
  • Streamlined process for third party integration with APIs for Agency Inquiry

Industry Content / Bureau Templates

  • Commercial Lines Compliance – Countrywide circulars for Auto and General Liability
  • Property Business Income Rating – added average base rate weighted by floor area

Insights

  • Enhanced Claims curated data leveraging SnowflakeTM
  • Greater customer data access from Policy, Billing, Claims (Controlled Availability)

International

  • Launched Small Medium Employer (SME) Commercial Motor for Australia
  • Introduced up-to-date Spanish Policy Base ensuring compliance with local standards

Platform & Party

  • Configuration enablement minimizes duplicate records by uniquely identifying repeat customers entries
  • Manuscript engine optimization for large schedule processing

Policy & Policyholder

  • Duck Creek introduces Policy Active Delivery (Controlled Availability) ending policy upgrades and eliminating technical debt.
  • Added Policyholder Day 2 Transactions for Personal Auto & Contact Information

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