Duck Creek OnDemand
About Duck Creek OnDemand
Moving core insurance systems to a SaaS model is no longer a matter of if, but how, and with whom. Not all services are the same. For long-term success, insurers need business-first, end-to-end cloud solutions supported by services and accelerators that let them focus on building new, creative products and strategies – and getting them to market fast.
What You’ll Get
An End-to-End Solution
All the components and capabilities carriers need to quickly move from concept, development, and implementation to go-live production are included with Duck Creek OnDemand. Continuous management includes easy upgrades to the latest Duck Creek products and automatic circular content (ISO, AAIS, NCCI) updates.
Change Made Simple
Thanks to codeless configuration, carriers’ business users – not teams of developers – can make changes to their products and rules to keep pace with business requirements and pursue market opportunities. OnDemand operations is there to help with initial performance testing, as well as ensuring regression testing and user acceptance is verified. We work with clients to schedule all activities that could impact their live-production applications and end user experiences.
Accountability
Single, dedicated service managers meet one-on-one with their OnDemand clients every month to review SLA reports and any incident tickets, and collaborate with their clients to share schedules, new releases, and business operational goals. The Duck Creek OnDemand support team directly triages any critical incidents from operations, code, and integrations, automatically updating clients and service managers until the issues are resolved.
Protection and Privacy
OnDemand is designed for ultimate business protection and confidentiality. Clients are given their own isolated virtual private computing peer group with dedicated VPN access to their OnDemand solution. Continuous threat monitoring and enterprise-grade security controls ensure that carriers stay protected.
Availability and Scalability
Our commitment to our clients is backed by Service Level Agreements (SLAs) with options to fit your business’ need for around-the-clock availability, disaster recovery, and growth in business capacity.
Easy Integrations
Duck Creek’s Anywhere Managed Integrations (optional) provide out-of-the-box, pre-built connections to popular third-party data and service solutions such as geolocation, MVR lookups, data pre-fill, e-signature, analytics, and more. Duck Creek provides full management and maintenance of these integrations as part of our complete OnDemand solution.
OnDemand enables us to keep up with the pace of technology changes and enhances our ability to launch new products. It helps us focus on the core needs of our business rather than get bogged down with operational tasks like platform/infrastructure upgrades and template updates.
Murali Natarajan
SVP & CIO | West Bend Mutual Insurance
OnDemand Case Study: Berkshire Hathaway Specialty Insurance
Get Started Today
Whether you are starting from scratch, switching providers, or want to customize your products, Duck Creek Technologies’ team of experts can help you get there.
Duck Creek Platform
Inherent openness, configurability, and common functionality across Duck Creek applications speeds and simplifies processes, fosters transparency across functions, and brings more and better information to bear on every decision faster.
Delivery & Support
We listen to our clients to understand how to build their business strategy, and we lead them to a solution based on decades of experience. Our goal is to help you transform the intimidating and complex into radically simple experiences that move your business forward.