With Duck Creek OnDemand, our SaaS solution for the P&C insurance industry, you’ll get more than just our proven software accessed via the cloud. OnDemand takes the best of SaaS and delivers an advanced solution designed so carriers don’t have to compromise their business priorities to take advantage of this operational model. Whether you utilize the complete Duck Creek Suite or individual components, you’ll get the reliability, security, and support you need to innovate faster and more efficiently.
All the components and capabilities carriers need to quickly move from concept, development, and implementation to go-live production are included with Duck Creek OnDemand. Continuous management includes easy upgrades to the latest Duck Creek products and automatic circular content (ISO, AAIS, NCCI) updates.
Thanks to codeless configuration, carriers’ business users – not teams of developers – can make changes to their products and rules to keep pace with business requirements and pursue market opportunities. OnDemand operations is there to help with initial performance testing, as well as ensuring regression testing and user acceptance is verified. We work with clients to schedule all activities that could impact their live-production applications and end user experiences.
Single, dedicated service managers meet one-on-one with their OnDemand clients every month to review SLA reports and any incident tickets, and collaborate with their clients to share schedules, new releases, and business operational goals. The Duck Creek OnDemand support team directly triages any critical incidents from operations, code, and integrations, automatically updating clients and service managers until the issues are resolved.
OnDemand is designed for ultimate business protection and confidentiality. Clients are given their own isolated virtual private computing peer group with dedicated VPN access to their OnDemand solution. Continuous threat monitoring and enterprise-grade security controls ensure that carriers stay protected.
Our commitment to our clients is backed by Service Level Agreements (SLAs) with options to fit your business’ need for around-the-clock availability, disaster recovery, and growth in business capacity.
Duck Creek’s Anywhere Managed Integrations (optional) provide out-of-the-box, pre-built connections to popular third-party data and service solutions such as geolocation, MVR lookups, data pre-fill, e-signature, analytics, and more. Duck Creek provides full management and maintenance of these integrations as part of our complete OnDemand solution.
OnDemand enables us to keep up with the pace of technology changes and enhances our ability to launch new products. It helps us focus on the core needs of our business rather than get bogged down with operational tasks like platform/infrastructure upgrades and template updates.
Whether you are starting from scratch, switching providers, or want to customize your products, Duck Creek Technologies’ team of experts can help you get there.
Inherent openness, configurability, and common functionality across Duck Creek applications speeds and simplifies processes, fosters transparency across functions, and brings more and better information to bear on every decision faster.
We listen to our clients to understand how to build their business strategy, and we lead them to a solution based on decades of experience. Our goal is to help you transform the intimidating and complex into radically simple experiences that move your business forward.