Duck Creek OnDemand

An optimized SaaS solution that enables carriers to innovate faster

About Benefits Key Features Integrations Resources

Build the Future of Insurance

OnDemand is Duck Creek’s cloud-based, SaaS delivery solution for all Duck Creek applications, providing all services, support, and computing resources carriers need. By leveraging the best available technology and continuously delivering new functionality to solve ever-changing P&C insurance business challenges, OnDemand enables a fundamentally new approach to competing in today’s industry—one where technology supports strategy rather than dictating it.

Benefits

Increase Speed to Market and Operational Agility

By combining Duck Creek’s P&C applications and content, our Platform’s low-code configuration tools and open architecture, and SaaS delivery, you gain the ability for everyone in your organization to be more productive and self-reliant in their roles, empowered to move significantly faster, and more nimble in taking advantage of market opportunities.

Re-allocate IT Resources to Support Your Greatest Business Priorities

IT teams can hand off software upgrades, maintenance, and application and infrastructure support, and instead refocus resources to support higher-value initiatives in insurance product innovation and customer experiences.

Lower Total Cost of Ownership

Say goodbye to rigid legacy systems, technical debt, and IT projects that run over budget – say hello to a solution that enables you to always be on the latest build of our software. With OnDemand, you can always be current, and won’t ever have to miss out on pursuing a business opportunity because of technology limitations.

A Trusted and Reliable P&C SaaS Solution

3-6

Months possible for implementations

99.9%

Platinum Service Level Agreement (SLA) level offered for our core products

Countries where OnDemand policies originated in in 2019

Countries where OnDemand claims originated in in 2019

13,000

Number of claims per hour our software has proven to scale up to

Key Features

Faster Software Upgrades

End-to-End Support

Reduced Implementation Timeframes and Risk

Fully-Managed Third-Party Integrations

High Performance, Scalability, and Resiliency

Security, Privacy, and Compliance

Historically, upgrading core software systems has been a resource- and time-intensive process, leading many carriers to accumulate technical debt, fall behind, and be left to deal with overcoming the limitations of fragile, aging legacy systems. With OnDemand, our SaaS team takes on the heavy lifting in applying upgrades, enabling carriers to stay current and execute on their organizational objectives.

Continuous Delivery - new features and performance enhancements are continuously made available when ready

Upgrades Applied - licenses include software upgrades with the latest enhancements applied, not just access to the upgrades themselves

Commercial Lines Template Updates – content updates can be provided on a monthly, bi-monthly, or quarterly basis, with our SaaS team maintaining and applying carriers’ prior deviations for bureau circulars from ISO, NCCI, and AAIS as a service

Unlimited Carrier Configuration Updates – carriers can leverage our low-code configuration tools to ship changes as often and as quickly as they’d like to into their production environment

The Duck Creek SaaS team has you covered, ready to diagnose and remedy any core application or infrastructure issues, allowing you to focus only on supporting your own configurations.

24 x 7 Help Desk – our team is always ready, here for you at any time

Monitoring – proactive automated and manual application, infrastructure, and database monitoring ensures hot spots or resource constraints are identified before they can impact performance

Alerting - optional performance alerts are available via email and/or text notifications

Issue Management – with an online ticketing system and robust processes in place, all issues are prioritized and resolved quickly

Accountability – monthly meetings with our service managers take place to review capacity and SLA reports, incident tickets, and business operational goals

With a line of sight into each implementation, we’ll partner with your team and, if applicable, systems integrators (SIs), throughout the process and advise on best practices to follow, setting you up for a fast and smooth implementation.

Rapid Installations – customer environments are provisioned quickly and consistently, with all Duck Creek applications and development tools provided

Service Management – we’ve built a comprehensive playbook spanning onboarding to operational readiness to go-live, setting you up for immediate and long-term success

Remote Delivery – our teams have years of experience in engagements involving high proportions of remote work, and are adept at maximizing team productivity

Delivery Assurance – both subject matter experts and automated project reviews ensure that customer implementations adhere to documented best practices, with the goals of maximizing project speed to market as well as minimizing delivery cost and schedule overruns, scalability and performance issues, and design rework

Duck Creek’s Anywhere Managed Integrations (AMIs) provide productized, pre-built connections to popular third-party data and service solutions such as geolocation, MVR lookups, data pre-fill, e-signature, analytics, and more. AMIs accelerate initial integration implementation times and reduce the risk of business interruption.

Pre-built – pre-built integrations are all highly configurable to meet your unique business needs, and often save over 70% of the implementation time and effort as compared to a bespoke integration project

Full Management and Maintenance – Duck Creek assumes all responsibility for management and maintenance. Once configured, we’ll make sure an integration stays current throughout upgrades, and ensure that it still works properly whenever a third-party vendor modifies their solution.

Performance Monitoring – integrations are monitored, performance is tuned, and extra capacity is provisioned as needed

Whether your business sees increased activity when launching a new direct sales channel with a chatbot that receives a significant amount of new inquiries, or you experience more claims following a cat event, our Service Level Agreements (SLAs) ensure high availability, scalability, disaster recovery, and applications running at the required performance speeds needed to support demand as you grow.

High Availability – with redundancy at every layer across the infrastructure stack, 99.90% application availability is guaranteed in our Platinum Level SLA for core products

Environments – 5-9 environments spanning dev / test, pre-production, and production depending on service tier, with the ability to contract additional ones

High Scalability – proven ability to scale up to over 60,000 claims per day during a CAT event

Disaster Recovery – geographically distributed disaster recovery data centers and automated backups reduce risk and ensure business continuity

Performance Tuning – our cross-functional teams of insurance and technology experts tune applications, databases, and infrastructure to optimize system performance

OnDemand is designed for ultimate business protection. Client data is safe and secured, managed with encryption at rest and in transit and with customer-specific security keys. Our multi-layered approach and security expert response ensures the confidentiality, integrity, and availability carriers expect.

External Threat Protection - Antivirus / endpoint protection on all VMs and Web Application Firewalls - Monthly vulnerability scans and annual third-party penetration tests - Separate virtual networks for production, pre-Production, and development environments - Third-party Security Information Event Monitoring (SIEM), and threat intelligence and reputation monitoring

Internal Threat Protection - Privileged Access Management (PAM) and role isolation - Personally Identifiable Information (PII) data is all masked - All database activity is monitored

Private and Compliant - Duck Creek undergoes annual independent SOC 1 and SOC 2 audits and is ISO 27001 certified - All solutions support PCI-DSS, GDPR, and APRA regulatory requirements

Featured Integrations

Our comprehensive Partner Ecosystem features productized integrations to technology providers who specialize in solving for different insurance use cases.

Loss Costs, Replacement Costs, Crime Reports

Document Management

Flood Hazard Metrics

Loss History, Police Reports, Credit History

e-Signature

Geocoding and Tax Data

Experience Rating Modification

Auto Vehicle Data

View all Integrations

Testimonials

The combination of the full-scale functionality of the Duck Creek Suite and its ability to offer these capabilities as a cloud solution makes Duck Creek the ideal business partner for this highly strategic initiative.

OnDemand enables us to keep up with the pace of technology changes and enhances our ability to launch new products. It helps us focus on the core needs of our business rather than get bogged down with operational tasks like platform/infrastructure upgrades and template updates.

Within a year, we had a policy and billing system ready for production using Duck Creek Policy, Duck Creek Billing, and Duck Creek OnDemand. We stayed out-of-the-box and leveraged the power of the product to enable an accelerated implementation.

What’s Happening In Our World

Blog Resources Events

Webinar

Webinar Replay Duck Creek OnDemand Overview

Duck Creek OnDemand is our end-to-end SaaS solution providing all services, support and computing resources for delivering Duck Creek applications on a stand-alone basis or as a full suite.

Brochure

Duck Creek OnDemand Brochure

Moving core insurance systems to a SaaS model is no longer a matter of if, but how – and with whom. But not all insurance SaaS software is the same. For long-term success, insurers need business-first, end-to-end cloud-based insurance software. These solutions must be supported by services and accelerators that let them focus on building…

eBook

The P&C SaaS Core Systems RFP: 7 Questions Every CIO Should Ask the Vendor

Insurance core system purchases are critical decisions that carriers must evaluate across several dimensions. One of those dimensions involves obtaining a granular understanding of the value provided in a vendor’s SaaS delivery.

Expand Your Value with Our Differentiated Approach to P&C

Duck Creek Applications

Learn about the applications that make up the Duck Creek Suite and how they can help you shape the future of your business.

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The Duck Creek Platform

Inherent openness, configurability, and common functionality across Duck Creek applications speeds and simplifies processes, fosters transparency across functions, and brings more and better information to bear on every decision faster.

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See It In Action Today

Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

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