OnDemand is Duck Creek’s cloud-based, SaaS delivery solution for all Duck Creek applications, providing all services, support, and computing resources carriers need. By leveraging the best available technology and continuously delivering new functionality to solve ever-changing P&C insurance business challenges, OnDemand enables a fundamentally new approach to competing in today’s industry—one where technology supports strategy rather than dictating it.
Increase Speed to Market and Operational Agility
By combining Duck Creek’s P&C applications and content, our Platform’s low-code configuration tools and open architecture, and SaaS delivery, you gain the ability for everyone in your organization to be more productive and self-reliant in their roles, empowered to move faster, and more nimble in taking advantage of market opportunities.
Re-allocate IT Resources to Support Your Greatest Business Priorities
IT teams can hand off software upgrades, maintenance, and application and infrastructure support, and instead refocus resources to support higher-value initiatives in insurance product innovation and customer experiences.
Lower Total Cost of Ownership
Say goodbye to rigid legacy systems, technical debt, and IT projects running over budget – say hello to always being on the latest build of our software. With OnDemand, you can always be current, and won’t ever have to miss out on pursuing a business opportunity because of technology limitations.
A Trusted and Reliable P&C SaaS Solution
Months possible for implementations
Application availability offered in our Platinum Service Level Agreement (SLA)
Countries where OnDemand policies originated in
Countries where OnDemand claims originated in
Number of claims per hour our software has proven to scale up to
Faster Software Upgrades
OnDemand Control Hub
Security and Privacy
With OnDemand, our SaaS team takes on the heavy lifting in applying upgrades, enabling carriers to stay current and execute on their organizational objectives.
Continuous Delivery - new features and performance enhancements are continuously made available when ready
Upgrades Applied - licenses include software upgrades with the latest enhancements applied, not just access to the upgrades themselves
Commercial Lines Template Updates – provided on a monthly/bi-monthly/quarterly basis; carriers’ prior deviations for bureau circulars maintained and applied as a service
Unlimited Carrier Configuration Updates – low-code tools to ship changes quickly and often into your production environment
Our SaaS team is ready to diagnose and remedy any core application or infrastructure issues, allowing you to focus only on supporting your own configurations.
24 x 7 Help Desk – our team is always ready, here for you at any time
Monitoring – proactive automated and manual application, infrastructure, and database monitoring ensures hot spots or resource constraints are identified before impacting performance
Alerting - optional performance alerts are available via email and/or text notifications
Issue Management – with an online ticketing system and robust processes in place, all issues are prioritized and resolved quickly
Accountability – monthly meetings with our service managers take place to review capacity and SLA reports, incident tickets, and business operational goals
We’ll partner with your team and SIs throughout and advise on best practices to follow, setting you up for faster implementation timeframes and reduced risk.
Rapid Installations – customer environments are provisioned quickly and consistently, with all Duck Creek applications and development tools provided
Service Management – we’ve built a comprehensive playbook spanning onboarding to operational readiness to go-live, setting you up for long-term success
Remote Delivery – with years of experience in engagements involving high proportions of remote work, we’re adept at maximizing team productivity
Delivery Assurance – our combination of experts and automated project reviews ensure customer implementations adhere to documented best practices and maximize speed –to market
Our Anywhere Managed Integrations (AMIs) to the insurance vendor ecosystem accelerate initial integration implementation timeframes and reduce risk of business interruption.
Pre-built – pre-built integrations are highly configurable, and often save over 70% of the implementation time compared to a bespoke integration project
Full Management and Maintenance – Once configured, we ensure integrations stay current throughout upgrades and whenever a third-party vendor modifies their solution.
Performance Monitoring – integrations are monitored, performance is tuned, and extra capacity is provisioned as needed
We ensure high availability, scalability, disaster recovery, and that your applications always run at the required performance speeds needed to support demand as you grow.
High Availability – with redundancy at every layer across the infrastructure stack, 99.9% application availability is offered (Platinum Level SLA for core products)
Environments – 5-9 environments spanning dev / test, pre-production, and production depending on service tier, with the ability to contract additional ones
High Scalability – proven ability to scale up to over 60,000 claims per day during a CAT event
Disaster Recovery – geographically distributed disaster recovery data centers and automated backups reduce risk and ensure business continuity
Performance Tuning – our cross-functional teams of insurance and technology experts tune applications, databases, and infrastructure to optimize system performance
A web interface that turbocharges the efficiency of IT teams, with tools and reporting dashboards that allow carriers to deploy, monitor, and control their Duck Creek SaaS applications.
Manage roles and permissions of your test environment users
Upload and apply data updates into production in just a few clicks
Promote configuration updates into upper environments and production on your schedule
View dashboards that provide environment statuses for all your applications and system availability health checks
Visualize system usage trends such as policies issued or claims filed over time and other operational metrics
Our multi-layered approach to security, data privacy, and compliance provides ultimate business protection and ensures the confidentiality, integrity, and availability carriers expect.
Antivirus/endpoint protection on all VMs and web application firewalls; monthly vulnerability scans and annual third-party penetration tests
Encryption at rest and in transit; separate virtual networks for production, pre-production, and development environments
Third-party Security Information Event Monitoring (SIEM), and threat intelligence and reputation monitoring
Privileged Access Management (PAM) and role isolation; Personally Identifiable Information (PII) data is all masked; all database activity is monitored
Duck Creek undergoes annual independent SOC 1 and SOC 2 audits
ISO 27001 certified and all solutions support PCI-DSS, GDPR, and APRA regulatory requirements
Our comprehensive Partner Ecosystem features productized integrations to technology providers who specialize in solving for different insurance use cases.
The combination of the full-scale functionality of the Duck Creek Suite and its ability to offer these capabilities as a cloud solution makes Duck Creek the ideal business partner for this highly strategic initiative.
VP of Information Technology
OnDemand enables us to keep up with the pace of technology changes and enhances our ability to launch new products. It helps us focus on the core needs of our business rather than get bogged down with operational tasks like platform/infrastructure upgrades and template updates.
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