OnDemand is Duck Creek’s cloud-based, SaaS delivery solution for all Duck Creek applications, providing all services, support, and computing resources carriers need. By leveraging the best available technology and continuously delivering new functionality to solve ever-changing P&C insurance business challenges, OnDemand enables a fundamentally new approach to competing in today’s industry—one where technology supports strategy rather than dictating it.
Increase Speed to Market and Operational Agility
By combining Duck Creek’s P&C applications and content, our Platform’s low-code configuration tools and open architecture, and SaaS delivery, you gain the ability for everyone in your organization to be more productive and self-reliant in their roles, empowered to move significantly faster, and more nimble in taking advantage of market opportunities.
Re-allocate IT Resources to Support Your Greatest Business Priorities
IT teams can hand off software upgrades, maintenance, and application and infrastructure support, and instead refocus resources to support higher-value initiatives in insurance product innovation and customer experiences.
Lower Total Cost of Ownership
Say goodbye to rigid legacy systems, technical debt, and IT projects that run over budget – say hello to a solution that enables you to always be on the latest build of our software. With OnDemand, you can always be current, and won’t ever have to miss out on pursuing a business opportunity because of technology limitations.
A Trusted and Reliable P&C SaaS Solution
Months possible for implementations
Platinum Service Level Agreement (SLA) level offered for our core products
Countries where OnDemand policies originated in in 2019
Countries where OnDemand claims originated in in 2019
Number of claims per hour our software has proven to scale up to
Faster Software Upgrades
Reduced Implementation Timeframes and Risk
Fully-Managed Third-Party Integrations
High Performance, Scalability, and Resiliency
Security, Privacy, and Compliance
Historically, upgrading core software systems has been a resource- and time-intensive process, leading many carriers to accumulate technical debt, fall behind, and be left to deal with overcoming the limitations of fragile, aging legacy systems. With OnDemand, our SaaS team takes on the heavy lifting in applying upgrades, enabling carriers to stay current and execute on their organizational objectives.
Continuous Delivery - new features and performance enhancements are continuously made available when ready
Upgrades Applied - licenses include software upgrades with the latest enhancements applied, not just access to the upgrades themselves
Commercial Lines Template Updates – content updates can be provided on a monthly, bi-monthly, or quarterly basis, with our SaaS team maintaining and applying carriers’ prior deviations for bureau circulars from ISO, NCCI, and AAIS as a service
Unlimited Carrier Configuration Updates – carriers can leverage our low-code configuration tools to ship changes as often and as quickly as they’d like to into their production environment
The Duck Creek SaaS team has you covered, ready to diagnose and remedy any core application or infrastructure issues, allowing you to focus only on supporting your own configurations.
24 x 7 Help Desk – our team is always ready, here for you at any time
Monitoring – proactive automated and manual application, infrastructure, and database monitoring ensures hot spots or resource constraints are identified before they can impact performance
Alerting - optional performance alerts are available via email and/or text notifications
Issue Management – with an online ticketing system and robust processes in place, all issues are prioritized and resolved quickly
Accountability – monthly meetings with our service managers take place to review capacity and SLA reports, incident tickets, and business operational goals
With a line of sight into each implementation, we’ll partner with your team and, if applicable, systems integrators (SIs), throughout the process and advise on best practices to follow, setting you up for a fast and smooth implementation.
Rapid Installations – customer environments are provisioned quickly and consistently, with all Duck Creek applications and development tools provided
Service Management – we’ve built a comprehensive playbook spanning onboarding to operational readiness to go-live, setting you up for immediate and long-term success
Remote Delivery – our teams have years of experience in engagements involving high proportions of remote work, and are adept at maximizing team productivity
Delivery Assurance – both subject matter experts and automated project reviews ensure that customer implementations adhere to documented best practices, with the goals of maximizing project speed to market as well as minimizing delivery cost and schedule overruns, scalability and performance issues, and design rework
Duck Creek’s Anywhere Managed Integrations (AMIs) provide productized, pre-built connections to popular third-party data and service solutions such as geolocation, MVR lookups, data pre-fill, e-signature, analytics, and more. AMIs accelerate initial integration implementation times and reduce the risk of business interruption.
Pre-built – pre-built integrations are all highly configurable to meet your unique business needs, and often save over 70% of the implementation time and effort as compared to a bespoke integration project
Full Management and Maintenance – Duck Creek assumes all responsibility for management and maintenance. Once configured, we’ll make sure an integration stays current throughout upgrades, and ensure that it still works properly whenever a third-party vendor modifies their solution.
Performance Monitoring – integrations are monitored, performance is tuned, and extra capacity is provisioned as needed
Whether your business sees increased activity when launching a new direct sales channel with a chatbot that receives a significant amount of new inquiries, or you experience more claims following a cat event, our Service Level Agreements (SLAs) ensure high availability, scalability, disaster recovery, and applications running at the required performance speeds needed to support demand as you grow.
High Availability – with redundancy at every layer across the infrastructure stack, 99.90% application availability is guaranteed in our Platinum Level SLA for core products
Environments – 5-9 environments spanning dev / test, pre-production, and production depending on service tier, with the ability to contract additional ones
High Scalability – proven ability to scale up to over 60,000 claims per day during a CAT event
Disaster Recovery – geographically distributed disaster recovery data centers and automated backups reduce risk and ensure business continuity
Performance Tuning – our cross-functional teams of insurance and technology experts tune applications, databases, and infrastructure to optimize system performance
OnDemand is designed for ultimate business protection. Client data is safe and secured, managed with encryption at rest and in transit and with customer-specific security keys. Our multi-layered approach and security expert response ensures the confidentiality, integrity, and availability carriers expect.
External Threat Protection
- Antivirus / endpoint protection on all VMs and Web Application Firewalls
- Monthly vulnerability scans and annual third-party penetration tests
- Separate virtual networks for production, pre-Production, and development environments
- Third-party Security Information Event Monitoring (SIEM), and threat intelligence and reputation monitoring
Internal Threat Protection
- Privileged Access Management (PAM) and role isolation
- Personally Identifiable Information (PII) data is all masked
- All database activity is monitored
Private and Compliant
- Duck Creek undergoes annual independent SOC 1 and SOC 2 audits and is ISO 27001 certified
- All solutions support PCI-DSS, GDPR, and APRA regulatory requirements
Our comprehensive Partner Ecosystem features productized integrations to technology providers who specialize in solving for different insurance use cases.
The combination of the full-scale functionality of the Duck Creek Suite and its ability to offer these capabilities as a cloud solution makes Duck Creek the ideal business partner for this highly strategic initiative.
OnDemand enables us to keep up with the pace of technology changes and enhances our ability to launch new products. It helps us focus on the core needs of our business rather than get bogged down with operational tasks like platform/infrastructure upgrades and template updates.
Within a year, we had a policy and billing system ready for production using Duck Creek Policy, Duck Creek Billing, and Duck Creek OnDemand. We stayed out-of-the-box and leveraged the power of the product to enable an accelerated implementation.