Environmental, Social,
Governance

Message from Duck Creek Technologies CEO

At Duck Creek Technologies, we understand that operating at the heart of the insurance industry comes with great responsibility—one that extends beyond compliance and governance to our broader impact on people, communities, and the planet.
Our Environmental, Social, and Governance (ESG) commitments are not just obligations; they are integral to our mission of modernizing and transforming insurance technology in a way that benefits society. While technology enables progress, it’s our people—our employees, customers, and partners—who drive meaningful change. A company powered by purposeful technology and a community of caring individuals has the potential to make a lasting difference in the world.

From our humble beginnings near Bolivar, Missouri, to becoming a leading global technology provider in the property and casualty (P&C) and general insurance industry, our growth has been fueled by innovation, trust, and a deep sense of responsibility. As a critical component of the global financial services infrastructure, we provide the backbone of the insurance ecosystem, ensuring smarter, faster, and more efficient connections at every stage of the insurance lifecycle.

In a rapidly evolving world, where climate risks are escalating, cybersecurity threats are becoming more sophisticated, and social and economic challenges are growing in complexity, we remain committed to:

• Minimizing our environmental footprint by embedding sustainable practices into our operations.
• Championing data privacy, information security, and corporate governance to safeguard our stakeholders.
• Fostering Diversity, Equity, and Inclusion by cultivating a culture of belonging where all individuals feel respected, supported, and empowered to succeed.
• Driving social impact initiatives that strengthen communities, support employees, and create meaningful change beyond our business.

These principles are embedded in our Flight Path framework, guiding our actions and decision-making. I encourage you to learn more about our commitments and values through our Flight Path, empowering our employees to bring out the very best in them to preserve an industry, protect our planet, and arm our employees with the knowledge, tools, and support that allows us to contribute to and care for the world around us.

Hardeep Gulati

Chief Executive Officer

Why Duck Creek Is Here

Our mission and vision state why Duck Creek Technologies exists as a company. Our Ducks are proud to serve an industry that enables people to live with more freedom and confidence and help businesses manage risk to drive innovation.

Mission

To empower insurers to reimagine the future of insurance.

Equipped with our high-quality products, insurers are strengthening protection and recovery for policyholders and transforming their business.

Vision

To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses.

Duck Creek’s state-of-the-art SaaS technology gives insurance companies the tools they need to innovate, adapt, and deliver new products faster and easier than ever before.

Core to Duck Creek’s mission, vision and purpose is what we call, Duck Creek’s Flight Path – our guide to who we are, what we do and why we do it.

Data Privacy, Infosec & Corporate Governance

At Duck Creek, security and privacy are at the core of everything we do. As a leading provider of cloud-based SaaS solutions, we understand that trust is earned through transparency, resilience, and a relentless commitment to safeguarding data. Our customers rely on us to protect their sensitive information, and we take that responsibility seriously.

We embed security and privacy into our technology, operations, and corporate governance, ensuring a proactive and adaptive approach to cyber risk. Our investment in cutting-edge security technologies, rigorous compliance frameworks, and continuous employee training reflects our unwavering dedication to data protection. Duck Creek maintains industry-leading certifications, including SOC 1, SOC 2, and ISO 27001, demonstrating our commitment to best practices in security, availability, and resiliency.

Security and privacy are not just checkboxes for us—they are fundamental principles that guide our innovation and service delivery. By staying ahead of emerging threats, collaborating with industry experts, and continuously enhancing our security posture, we empower businesses to operate with confidence in an ever-evolving digital landscape.

Global Reach – Local Presence

Duck Creek Technologies supports insurance companies across the globe with offices in North America, the UK and Europe, India, and Australia. Since the COVID-19 pandemic of 2020, Duck Creek has adopted a flexible-first work policy, with the vast majority of our nearly 2,000 employees working remotely. Our travel policy prioritizes limited, essential travel, further minimizing our environmental impact.

As a flexible-first software company, Duck Creek maintains a relatively small carbon footprint. We have no manufacturing operations, no large-scale plants, and most of our US office locations have achieved LEED Gold certification, promoting healthier, more efficient office buildings while reducing carbon emissions.

In 2024, Duck Creek Technologies conducted its first-ever Greenhouse Gas (GHG) emissions survey, assessing 2023 data. This initiative sets the baseline of our efforts to enhance sustainability planning and establish a structured approach for ongoing emissions measurement. All calculations follow the Greenhouse Gas Protocol methodology, a globally recognized standard for measuring GHG emissions. These baseline insights will help shape our future sustainability initiatives and long-term reduction strategies.

Duck Creek Technologies is committed to reducing our environmental impact through strategic partnerships, including collaboration with Microsoft on the development and deployment of our cloud-based SaaS and data management strategies.

Additionally, we have signed the Vista Climate Pledge, reinforcing our commitment to annually measuring and offsetting carbon impact while setting both short- and long-term reduction targets. This pledge aligns with broader efforts across Vista’s portfolio companies to drive meaningful climate action. Vista was among the first to sign the Net Zero Asset Managers initiative, committing to reduce portfolio-wide emissions by 50% by 2030 and achieve net-zero emissions by 2050.

Diversity, Equity & Inclusion

At Duck Creek Technologies, we are committed to Diversity, Equity, and Inclusion (DEI) as a community of one —One Duck Creek. Our inclusive behaviors and communications create the results we want for ourselves and our company. We embrace diverse perspectives as sources of innovation and growth. We are curious, active listeners who encourage opportunities to learn from one another and continuously improve. We are committed to candor and courageous conversations to support one another, particularly in times of struggle. We know that each of us is a valued contributor and hold each other accountable for creating an inclusive culture and workplace—together as one—One Duck Creek.

DEI is not just part of our culture—it is fundamental to our success. Our commitment is reflected in our actions, policies, and programs, which are designed to foster an inclusive workplace, drive equitable opportunities, and create a strong sense of belonging for all employees. We continuously assess and evolve our approach to ensure lasting impact.

Social Impact

At Duck Creek Technologies, we believe everyone has a responsibility to create positive change. Our social impact efforts extend beyond financial contributions—we empower our employees to take action, build connections, and strengthen the communities we serve.

Through volunteering, corporate giving, and strategic partnerships, we foster connections, strengthen communities, and create lasting impact. Our initiatives provide opportunities for employees to engage with their peers, build relationships, and support causes they care about—all while having fun and making a difference.

Our Key Social Impact Programs Include:

• Minimizing our environmental footprint by embedding sustainable practices into our operations.
• Duck Creek Gives Back Program – Mobilizing employees to participate in service projects and community initiatives.
• Partnership with Girls Who Code – Advancing STEM education and gender equity in technology.
• 16 Hours of Paid Volunteer Time Off (VTO) – Encouraging employees to dedicate time to causes that matter to them.

Together, we are creating meaningful change, fostering stronger communities, and ensuring our work leaves a lasting legacy.

For direct inquiries on Duck Creek’s ESG initiatives, please contact:

Sage Milton

social impact maager