The Duck Creek Blog

Artificial intelligence (AI) has changed the insurance industry – and customer service is no exception. One of the most common forms of AI are the use of chatbots, which Forbes defines as “software functionality that is designed to receive conversational input through text of voice and then generate a response that is also in natural…

All industries are experiencing some form of disruption – including insurance. Products, services, and customer experience are all impacted, and insurance ecosystems are a major cause of this disruption. Insurers can take action to get ahead, and with the right partners and path forward, ensure that their ecosystems are the right economic choice. Property &…

With the impacts from COVID-19 still emerging, businesses are monitoring the global response, including government mandates and even competitor reactions. Indeed, in the United States, some states are already considering (or have enacted) compliance measures, requiring insurance providers to pause cancellation of coverage due to non-payment of policy premiums.  Earlier this week, one Duck Creek…

Recently, we announced the opening of our Duck Creek OnDemand Operations Center, a new regional office in Chicago-Rosemont, Illinois and Duck Creek’s primary hub for the services and support we provide for our software-as-a-service (SaaS) offering. Earlier this month, I was able to visit and tour our SaaS operations center and see what my colleagues…

Technology is transforming how insurers do business, and one important example of this is robotic process automation (RPA). “RPA allows companies to gain efficiencies and (hopefully) save money by automating routine tasks,” according to Forbes. Though RPA in insurance is considered artificial intelligence (AI), these new systems are designed to be remarkably easy to use.…

Customer experience and satisfaction are critical in insurance, but many in the industry are still in the early adoption stage of digital transformation. Additionally, customer expectations are at an all-time high. People expect fast, personalized service wherever and whenever they need it, and in order to compete, insurers need to offer the best, most seamless…

To win in today’s crowded and hyper-competitive insurance market requires speed, efficiency, and ease of use. That means going digital – and though this is not a simple process, by employing a smart strategy, every step will move you closer to reaping the benefits of digital transformation. The trick is not to get overwhelmed –…

As a leading SaaS provider to the P&C insurance industry, Duck Creek delivers product enhancements as soon as they are available, a practice that is standard among SaaS vendors across all industries. In 2019, we continued to operate by that standard and delivered nearly 50 enhancements in this nimble fashion and not as large waterfall…

Bart Patrick, Managing Director for Duck Creek Technologies in Europe, shines the spotlight on the global specialty insurance market, the hub for which is the London market What does the future hold for the global specialty insurance market, and the London market and Lloyd’s in particular? There’s no doubt that this is a tenacious, problem-solving…

The insurance industry is notorious for its delays in adopting the latest cutting-edge technologies and applications. Bogged down by regulations and archaic systems, insurance has historically been slow on the uptake – until now. In just the last few years, it has become evident that the total transition to a digital insurance industry is currently…

In the insurance industry, big data is the name of the game. It provides valuable insights into all facets of company operations and performance – from consumer behavior to underwriting practices to the ROI of marketing campaigns. Companies that want to leverage that information into actionable insights turn to big data analytics. In 2020, analytics…

According to Willis Towers Watson, more than two-thirds of insurers credit predictive analytics with reducing issues and underwriting expenses, and 60% say the data has helped increase sales and profitability. That figure is expected to grow significantly over the next year, as the inherent value of predictive analytics in insurance is showing itself in myriad applications.…