The Duck Creek Blog

From increasing levels of online purchases to reduced travel to a shift to work-from-home, the insurance industry, like most industries, has been and continues to be impacted by COVID-19. Despite the pandemic, a recent survey of P&C insurers about switching to remote implementations found that when it comes to actual IT project delivery, 58% indicated…

Many insurers of all types and sizes have come to rely on reinsurance as a tool to help grow their businesses or protect their balance sheets against unforeseen events. For that reason, reinsurance administration is essential to maximizing the benefits of reinsurance and ensuring confidence in the solvency of the business. Yet the systems that…

Distribution models for insurance companies are continuing to evolve as carriers seek to better connect with their customers. For some carriers this has meant creating channels for selling and servicing customers directly. But for many other carriers, the role of the independent agent in this aspect remains just as important as ever, and ensuring the…

Bart Patrick, Managing Director of Duck Creek Technologies in Europe, participated in two successful and well-attended webinars where the debate focussed on technology meeting the needs of two distinct areas of the insurance market - general commercial insurance, and the specialist Lloyd’s market. There is no ‘one size fits all’ approach to solving the complex…

Duck Creek Technologies has a rich history of welcoming summer engineering interns to our offices across the country. The program has always focused on attracting top undergraduates with strong technical skills and providing them with hands-on experience. With the recent COVID-19 pandemic closing all offices globally for Duck Creek, a decision needed to be made…

The future is an agile software ecosystem in the cloud, writes Ellen Kay, UK Product Manager at Duck Creek Technologies in Europe, and the industry is evolving quickly to get there If David Attenborough was to produce a “nature” documentary about the insurance industry, I wonder what the natural habitat of the typical insurance business…

Artificial intelligence (AI) has changed the insurance industry – and customer service is no exception. One of the most common forms of AI are the use of chatbots, which Forbes defines as “software functionality that is designed to receive conversational input through text of voice and then generate a response that is also in natural…

All industries are experiencing some form of disruption – including insurance. Products, services, and customer experience are all impacted, and insurance ecosystems are a major cause of this disruption. Insurers can take action to get ahead, and with the right partners and path forward, ensure that their ecosystems are the right economic choice. Property &…

With the impacts from COVID-19 still emerging, businesses are monitoring the global response, including government mandates and even competitor reactions. Indeed, in the United States, some states are already considering (or have enacted) compliance measures, requiring insurance providers to pause cancellation of coverage due to non-payment of policy premiums.  Earlier this week, one Duck Creek…

Recently, we announced the opening of our Duck Creek OnDemand Operations Center, a new regional office in Chicago-Rosemont, Illinois and Duck Creek’s primary hub for the services and support we provide for our software-as-a-service (SaaS) offering. Earlier this month, I was able to visit and tour our SaaS operations center and see what my colleagues…

Technology is transforming how insurers do business, and one important example of this is robotic process automation (RPA). “RPA allows companies to gain efficiencies and (hopefully) save money by automating routine tasks,” according to Forbes. Though RPA in insurance is considered artificial intelligence (AI), these new systems are designed to be remarkably easy to use.…

Customer experience and satisfaction are critical in insurance, but many in the industry are still in the early adoption stage of digital transformation. Additionally, customer expectations are at an all-time high. People expect fast, personalized service wherever and whenever they need it, and in order to compete, insurers need to offer the best, most seamless…