The Duck Creek Blog

As an insurer, you know the importance of delivering data-driven personalization to your stakeholders. Because it is such a critical differentiator in a very crowded industry, it seems that organizations are willing to throw various “solutions” at the wall to see what sticks. This isn’t the way. Understand that every user has different needs and…

Insurance can be daunting, from quotes to claims, and insurers need to work to make the process more accessible for the huge numbers of people experiencing mental health conditions says Ellen Kay, UK Product Manager at Duck Creek, in the third in a trio of vlogs exploring industry inclusivity. Society’s approach of mental health has…

Tech savvy boomers as well as Gen Z are busily transforming insurance, says Ellen Kay, UK Product Manager at Duck Creek, in the second of three vlogs exploring industry inclusivity. Generation Z will likely transform what remains of the traditional approach to buying insurance. Evidence suggests Gen Z will insist on buying insurance when they…

Duck Creek has an inclusive design philosophy, explains Ellen Kay, UK Product Manager at Duck Creek, in the first in a series of vlogs exploring inclusivity in insurance. Accessibility provides for the foundation for building inclusivity into insurance. It does this by improving the user experience of someone with a limiting condition, such as hearing…

Bart Patrick, Managing Director Europe Duck Creek Technologies, speaks to David Germaine, RSA Group (RSA) UK CIO, and Wendy Williamson, Senior Director of Capgemini, about the importance of evergreen architecture and how working together is the new standard in what’s best for customers Support, trust and choosing the right technologies; these were the three key…

When thinking about claims and how operating models impact the customer journey, it is important to keep things simple – and digital. This was the key theme during the latest TINtech webinar with panellists Bart Patrick from Duck Creek Technologies and Jeremy Trott from Ecclesiastical Insurance Group. Hosted by TINtech’s Jeremy Burgess, the discussions delved…

Philip Smith, Product Marketing Manager for Duck Creek Technologies, shines the spotlight on why flexibility was a key driver behind Duck Creek Policy winning an XCelent Technology Award for 2021 Policy Administration Systems for the EMEA Property Casualty sector from independent industry analyst firm Celent. Why do customers want flexibility in policy solutions? Like any…

Digital insurance — a term that refers to the technologies, applications, and platforms insurers use to sell and manage their products — is largely becoming the status quo in our industry. This is abundantly clear in the personal auto insurance vertical, where customers increasingly expect to interact with a mobile app more than a real…

Insurance is changing. Last year alone, the strategic impact that technology had on businesses was felt across the industry, and it is clear that to survive it needs to embrace a digital future. As part of the keynote debate Maintaining London’s Position as the Centre for Global Insurance during the virtual TINtech London Market 2021,…

Nimbler insurers will navigate 2021’s uncertainties more easily, writes Mike Smart, Sales Director, Duck Creek Technologies In December, the UK’s Prudential Regulation Authority (PRA) set out its priorities for the insurance sector in 2021. Despite this unusual step, the regulator used the familiar format of a “Dear CEO” letter to the chief executives of insurance…

Proactive, efficient claims management is arguably the most critical component of an insurers’ ability to protect their customers and themselves. To be successful in this element of operations, many carriers are utilizing new claims technology and moving to digital claims processing. But how? As part of the ongoing digital transformation of the insurance industry, many have…

New ways of working driven by users during 2020 are accelerating the shift to the cloud and highlighting the eventual winners, writes Scott Field, Head of International Product at Duck Creek Technologies The cloud and its benefits are much the same as they were 12 months ago. Sure, technology continues to advance exponentially, but a…