The Duck Creek Blog

The insurance industry is notorious for its delays in adopting the latest cutting-edge technologies and applications. Bogged down by regulations and archaic systems, insurance has historically been slow on the uptake – until now. In just the last few years, it has become evident that the total transition to a digital insurance industry is currently…

In the insurance industry, big data is the name of the game. It provides valuable insights into all facets of company operations and performance – from consumer behavior to underwriting practices to the ROI of marketing campaigns. Companies that want to leverage that information into actionable insights turn to big data analytics. In 2020, analytics…

According to Willis Towers Watson, more than two-thirds of insurers credit predictive analytics with reducing issues and underwriting expenses, and 60% say the data has helped increase sales and profitability. That figure is expected to grow significantly over the next year, as the inherent value of predictive analytics in insurance is showing itself in myriad applications.…

Compared to other industries, insurance has been slow to adopt new technology for several decades, leaving many carriers in the unenviable position of understanding the value of truly customer-centric organizations yet being unable to meet customer expectations without making transformative changes to their technological foundations and professional cultures. Regardless of lines of business, financial stability,…

Bart Patrick, Managing Director of Duck Creek Technologies Europe, shines the spotlight on simplifying insurance technology on the Insurance Innovators Unscripted Podcast with Abel Travis “When you look at the cost of infrastructure change in insurance, it is scandalous!… Insurers don’t want to be held to ransom over upgrades.” So said Bart Patrick, Managing Director,…

Surely it’s better to centralise data than pass it around endlessly. Duck Creek Technologies Europe Managing Director Bart Patrick thinks that claims can be the big win for the Future at Lloyd’s plan The new ‘Future at Lloyd’s’ strategy is a step in the right direction. The plans have the potential to relieve London’s malaise…

The modern insurance claims process is increasingly complex. More variables and data are constantly coming into play, and carriers must determine appropriate settlements and flag potential fraud faster than ever. On top of technical challenges, insurers are dealing with their customers during stressful and vulnerable moments; times when the delicate balance of empathy and automation…

The agents and brokers who bring in and retain paying customers contribute enormous value to insurers’ continued growth. The longer it takes to set them up with the tools they need–and to ensure that carriers are working with the best representatives for their organizations–the less time insurers have for building valuable producer relationships. And the…

Compared to other industries, insurance has been slow to adopt new technology for several decades, leaving many carriers in the unenviable position of understanding the value of truly customer-centric organizations yet being unable to meet customer expectations without making transformative changes to their technological foundations and professional cultures. Regardless of lines of business, financial stability,…

Duck Creek Technologies Europe Managing Director Bart Patrick explains why a new Web Connectivity partnership matters for London market carriers. Duck Creek makes no secret of its mission to simplify technology architecture for London market carriers. Internationally, we already work with the likes of QBE, Chubb, Aegis and Mapfre – all leading global businesses with…

Today’s commercial insurance marketplace is being turbocharged by ever-growing sets of data; evolving quickly through new, innovative products and user experiences; and, like its personal lines cousin before it, being driven increasingly by rising customer expectations. To stay ahead, leading commercial carriers are hyper-focused on both customer-centricity (both for insureds and agents) and using configurable,…

In its earliest days, artificial intelligence (AI) was thought of as a dead-end technology, an invention that would never be adopted or used to its highest potential. That couldn’t be farther from the truth. Today, AI technologies are rapidly reshaping the way businesses operate across industries. In ours, AI in insurance is helping P&C insurers…