The Duck Creek Blog

The modern insurance claims process is increasingly complex. More variables and data are constantly coming into play, and carriers must determine appropriate settlements and flag potential fraud faster than ever. On top of technical challenges, insurers are dealing with their customers during stressful and vulnerable moments; times when the delicate balance of empathy and automation…

The agents and brokers who bring in and retain paying customers contribute enormous value to insurers’ continued growth. The longer it takes to set them up with the tools they need–and to ensure that carriers are working with the best representatives for their organizations–the less time insurers have for building valuable producer relationships. And the…

Compared to other industries, insurance has been slow to adopt new technology for several decades, leaving many carriers in the unenviable position of understanding the value of truly customer-centric organizations yet being unable to meet customer expectations without making transformative changes to their technological foundations and professional cultures. Regardless of lines of business, financial stability,…

Duck Creek Technologies Europe Managing Director Bart Patrick explains why a new Web Connectivity partnership matters for London market carriers. Duck Creek makes no secret of its mission to simplify technology architecture for London market carriers. Internationally, we already work with the likes of QBE, Chubb, Aegis and Mapfre – all leading global businesses with…

Today’s commercial insurance marketplace is being turbocharged by ever-growing sets of data; evolving quickly through new, innovative products and user experiences; and, like its personal lines cousin before it, being driven increasingly by rising customer expectations. To stay ahead, leading commercial carriers are hyper-focused on both customer-centricity (both for insureds and agents) and using configurable,…

In its earliest days, artificial intelligence (AI) was thought of as a dead-end technology, an invention that would never be adopted or used to its highest potential. That couldn’t be farther from the truth. Today, AI technologies are rapidly reshaping the way businesses operate across industries. In ours, AI in insurance is helping P&C insurers…

It is a well-established fact that property and casualty insurance carriers need complete and actionable data resources to best serve their customers. Data and data analytics are the backbone of the industry, empowering insurers to make the best and most accurate decisions. Most people concern themselves with the three primary uses of data in the…

The insurance industry is dependent on big data – it is the grease that keeps every component of the machine running. No matter what technological innovations or distribution channels an insurance company has at its disposal, good data and the insights it provides will always be among its most valuable assets. Big data in insurance…

Duck Creek Technologies Europe Managing Director Bart Patrick explains why a new Web Connectivity partnership matters for London market carriers Duck Creek makes no secret of its mission to simplify technology architecture for London market carriers. Internationally, we already work with the likes of QBE, Chubb, Aegis and Mapfre – all leading global businesses with…

Bart Patrick, Managing Director of Duck Creek Technologies Europe, was quite surprised by many of the survey results, while others affirmed what he’d been hearing in the market. Got a couple of minutes to spare? I’ve recorded another vlog – the second in my burgeoning series on the European insurance and technology scene – and…

Large, complex implementations of third-party software are enormous, often daunting undertakings. Doing it with the guidance and experience of the team that created the solution can make it less so. With Duck Creek’s Delivery Assurance program, customers and delivery partners benefit directly from our implementation experience and delivery best practices. The program pairs customers and/or…

As featured on CIO.com last year, AXIS Insurance has undergone a fundamental transformation of not only its technology capabilities but its entire business model–all thanks to a proactive change management program and modern solutions, including several from Duck Creek. The end result: a well-oiled “product factory” that has given AXIS the power to create innovative…