The Duck Creek Blog

Customer experience and satisfaction are critical in insurance, but many in the industry are still in the early adoption stage of digital transformation. Additionally, customer expectations are at an all-time high. People expect fast, personalized service wherever and whenever they need it, and in order to compete, insurers need to offer the best, most seamless…

To win in today’s crowded and hyper-competitive insurance market requires speed, efficiency, and ease of use. That means going digital – and though this is not a simple process, by employing a smart strategy, every step will move you closer to reaping the benefits of digital transformation. The trick is not to get overwhelmed –…

As a leading SaaS provider to the P&C insurance industry, Duck Creek delivers product enhancements as soon as they are available, a practice that is standard among SaaS vendors across all industries. In 2019, we continued to operate by that standard and delivered nearly 50 enhancements in this nimble fashion and not as large waterfall…

Bart Patrick, Managing Director for Duck Creek Technologies in Europe, shines the spotlight on the global specialty insurance market, the hub for which is the London market What does the future hold for the global specialty insurance market, and the London market and Lloyd’s in particular? There’s no doubt that this is a tenacious, problem-solving…

The insurance industry is notorious for its delays in adopting the latest cutting-edge technologies and applications. Bogged down by regulations and archaic systems, insurance has historically been slow on the uptake – until now. In just the last few years, it has become evident that the total transition to a digital insurance industry is currently…

In the insurance industry, big data is the name of the game. It provides valuable insights into all facets of company operations and performance – from consumer behavior to underwriting practices to the ROI of marketing campaigns. Companies that want to leverage that information into actionable insights turn to big data analytics. In 2020, analytics…

According to Willis Towers Watson, more than two-thirds of insurers credit predictive analytics with reducing issues and underwriting expenses, and 60% say the data has helped increase sales and profitability. That figure is expected to grow significantly over the next year, as the inherent value of predictive analytics in insurance is showing itself in myriad applications.…

Ahead of the Post Insurance Technology Summit, Post editor Stephanie Denton sat down with Duck Creek Technologies managing director for Europe Bart Patrick to discuss the cultural step change need in insurance to remove the upgrade nightmares. What are the step changes taking place presently and which ones should insurers be most aligned to? Duck…

Compared to other industries, insurance has been slow to adopt new technology for several decades, leaving many carriers in the unenviable position of understanding the value of truly customer-centric organizations yet being unable to meet customer expectations without making transformative changes to their technological foundations and professional cultures. Regardless of lines of business, financial stability,…

Bart Patrick, Managing Director of Duck Creek Technologies Europe, shines the spotlight on simplifying insurance technology on the Insurance Innovators Unscripted Podcast with Abel Travis “When you look at the cost of infrastructure change in insurance, it is scandalous!… Insurers don’t want to be held to ransom over upgrades.” So said Bart Patrick, Managing Director,…

Surely it’s better to centralise data than pass it around endlessly. Duck Creek Technologies Europe Managing Director Bart Patrick thinks that claims can be the big win for the Future at Lloyd’s plan The new ‘Future at Lloyd’s’ strategy is a step in the right direction. The plans have the potential to relieve London’s malaise…

The modern insurance claims process is increasingly complex. More variables and data are constantly coming into play, and carriers must determine appropriate settlements and flag potential fraud faster than ever. On top of technical challenges, insurers are dealing with their customers during stressful and vulnerable moments; times when the delicate balance of empathy and automation…