Duck Creek in the News

Innovation in technology, the growing use and availability of data, and changing customer expectations are all putting pressure on the insurance industry to transform – and fast. Alongside other forces, like the competition for new talent, product innovation, and regulatory influence, carriers are having to figure out how to navigate a wave of changes, according…

Radical reform is necessary, if London is to meet operational and expense challenges, argues Duck Creek’s Bart Patrick. Read more in InsuranceDay here >

At the recent Duck Creek Formation ’19 conference, Celent analyst Mike Fitzgerald presented Celent’s new report, “Pace of Change: Critical Drivers Impacting the Transformation of Insurance.” In the first decade of the new millennium, one of insurers’ highest priorities was to achieve better product speed to market through the adoption of modern core systems. They…

In January, former insurance-carrier CIO Tracey Berg launched Cerity, an insurtech startup focused on providing easy-to-access workers’ compensation coverage for small businesses, offering online quotes in seconds and policies within minutes to protect workers and assets at an affordable price. As the company grew from only four employees in its earliest stages to 31 today,…

Avant Mutual (Sydney), Australia’s largest medical defense organization and medical indemnity insurer, has selected Duck Creek Technologies’ (Boston) Policy, Rating, and Billing solutions, delivered in the cloud via Duck Creek OnDemand, the provider’s SaaS solution for the property/casualty insurance industry, according to a vendor statement. Duck Creek reports that the insurer made its choice to uplift the experience of customers…

Competition in personal and commercial auto insurance is intensifying. Claims frequency is up, and direct premium growth is slowing after hitting a 15-year high in 2017, according to S&P Global Market Intelligence. That means claims satisfaction – read: customer experience – will be even more crucial for insurers’ success. It’s always been true that customers…

Technology has enabled the creation of new types of businesses and also made small businesses in general easier to start and manage. It is also enabling insurers to provide solutions to those new businesses. Cerity (Austin, Texas) provides a vivid case in point: the wholly owned producer subsidiary of Employers Holdings, Inc. (Reno, Nev.) sought…

American National has selected Duck Creek Technologies’ Duck Creek Policy to replace its legacy property/casualty personal lines policy administration systems. The insurer sought multiple improvements to the distribution and management of its personal lines products in order to transform outdated workflows and processes, create better user experiences for its agents, and introduce or update products as quickly…

Chubb’s Small Commercial Marketplace, a runaway success for the longtime Duck Creek customer, is enjoying notable success (and remarkable metrics to show for it). Since the introduction of Small Commercial Marketplace in 2017, the insurer has launched business owners policies, workers’ compensation, auto, umbrella, cyber, property, general liability, management liability, and others. New industries and coverages…

When most people think about cutting-edge innovation, insurance isn’t typically the first industry that comes to mind. But as we’ve seen in recent years, that mindset is changing. Despite public perception of the insurance industry as a late adopter of technology, many large incumbents are now undertaking major digital transformation projects, and the industry in…

Duck Creek Technologies (Boston) has launched Duck Creek for Salesforce on Salesforce (San Francisco) AppExchange, designed to help businesses to connect with their customers, partners and employees in entirely new ways. Duck Creek characterizes the integration as offering its insurance carrier customers around the world the ability to better service their customers and streamline their internal workflows,…

Duck Creek Technologies has integrated the functions of its software-as-a-service (SaaS) solution on the popular CRM platform Salesforce. “Duck Creek for Salesforce” on Salesforce AppExchange enhances the user experience for customer service teams, agents, and other insurance industry users of the CRM platform. With Duck Creek’s tools, users can better service their customers and streamline…