AGENTIC AI PLATFORM

Operational Velocity Backed by Defensible AI

Shift your core operations from passive recommendations to active, autonomous execution across policy, claims, and billing. By embedding insurance-native AI agents directly into your system of record, you unlock unprecedented transaction speed—fully protected by transparent, traceable, and human-in-the-loop governance.

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built for insurers

What’s Limiting Your Impact?

Slow Product Launches

Every day trapped in a development cycle is a day your competitors capture market share. We replace manual, code-heavy product builds with autonomous workflows that let you pivot, launch, and iterate before the market window closes.

IT Dependency

When every product tweak or rate change requires a development ticket, your business strategy is held hostage by your IT backlog. We shift the power back to business users for updates that happen in minutes—not weeks—without a single line of code.

Regulatory Lag

The time required to manually update products to meet ISO/NCCI standards is a compliance risk. We eliminate the lag by automating the ingestion and deployment of regulatory updates, ensuring your products are compliant the moment the new rules hit the market.

Brain Meets Muscle

Embedded Native Agentic Architecture

We bring autonomous agents right into the heart of your workflow, creating a perfect partnership between the “brain” of AI and the day-to-day work your team does.

The business impact

By automating the manual handoffs and administrative “stuck points,” our agents handle the heavy lifting of complex workflows. This doesn’t replace the human touch—it clears the path for your team to focus on the high-value decisions that only they can make.

Explore Agentic Architecture

Compliance Guardrail

Governed Orchestration & Explainability

We provide the smart coordination and clear record-keeping you need to scale intelligence confidently. By building regulatory guardrails directly into the flow, we ensure your team—and your “human-in-the-loop”—stays firmly in the driver’s seat.

The business impact

Compliance shouldn’t be a hurdle; it should be a foundation for growth. With automated, defensible records, your team can move from manual verification to confident decision-making in seconds—ensuring that every AI action is as transparent as it is fast.

Explore AI Governance

Decision Intelligence

Real-Time Data & Unstructured Context Processing

Our agents surface the policy, claims, and underwriting context your teams need—bringing together structured and unstructured information into clear, actionable insights. Rather than simply processing documents, they help experts make faster, more informed decisions.

The business impact

Empower your team with the context they need to act with confidence. By transforming complex documents into concise, actionable summaries, your experts spend less time searching for information and more time making the high-value decisions that drive better outcomes.

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Human-Centric Evolution

High-Value Judgment Elevation

We move the focus from the task to the professional. By handing the repetitive mechanics—like data extraction and basic triage—to our autonomous agents, we clear the way for your team to do the work they were hired for: applying their unique insight and expertise.

The business impact

This is about investing in your people. By automating the mechanical, we empower your team to focus on the high-value judgment that drives your business forward—helping you scale your growth and your talent simultaneously.

Empower Your Workforce

ROI

Speed by the numbers

73%

Faster Product Launches

50%

Reduction in time to book coverage

75%

Reduction in product costs and delivery time

To go live for commercial lines via pre-configured definitions

customers

The Impact We Deliver

Our focus is simple: to help your team move past the constraints of legacy systems so they can focus on the work that drives your business forward. Here is what we’re seeing in the field:

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Duck Creek’s OnDemand solution enabled us to create innovative product offerings and hyper-personalized services to our customers. With a future-ready tech stack, HDFC ERGO is now well-prepared to scale its offerings and market reach without expanding its physical footprint, in line with its commitment to propel financial inclusion in the country and reach the last mile.

Sriram Naganathan

President & CTO, HDFC ERGO General Insurance

Results that Matter

Streamlined product launch cycle from a few months to just four weeks.
Improved efficiency, including faster claims adjudication, more accurate risk assessments, and faster rule and rate changes.
Increased agent productivity and customer satisfaction.
Significantly reduced the time required for product configurations and approvals.
Significantly enhanced productivity across multiple departments.

The Technology Driving Speed

Intelligent Applications

AI-powered applications that automate insurance workflows, accelerate decisions, and drive better business outcomes.

Automate Insurance Workflows

Agentic AI Platform

Intelligent agents and workflows for underwriting and claims, while keeping humans firmly in the loop.

Scale Expertise with AI

Clarity Data Foundation

A comprehensive data and analytics engine that transforms complex data streams into instant, actionable insights.

Turn Data into Decisions

Frequently Asked Questions

Duck Creek Agentic AI Platform improves outcomes by turning data into decision‑ready signals—delivered in real time.

The platform surfaces risk signals, propensity scores, fraud indicators, severity predictions, and next‑best‑action recommendations directly within underwriting and claims workflows. This enables faster cycle times, more accurate risk selection, reduced leakage, and smarter claims triage—without manual data interpretation or downstream analysis. Because Intelligence is event‑driven, decisions respond instantly to moments like new submissions, FNOL, or policy changes. And since risk drivers vary by region—such as weather‑driven loss in APAC and EMEA or litigation trends in North America—models and signals can adapt to local data, constraints, and regulatory conditions.

Better signals lead to better decisions—and better decisions lead to measurable business outcomes.

Learn more about Duck Creek Agentic AI Platform https://www.duckcreek.com/blog/modernizing-claims-faster-more-accurate-decisions-with-duck-creek-claims-intelligence/

Duck Creek Agentic AI Platform is designed with explainability, transparency, and governance at its core.

AI models work alongside business rules, ensuring decisions are understandable, auditable, and regulator‑ready. Insurers can see why a recommendation was made, track model lineage, apply governance controls, and document decision logic at the point of underwriting, claims, or pricing. This approach avoids “black box” AI while supporting responsible AI practices across multi‑jurisdictional environments—including alignment with global expectations around explainable AI, model governance, and regulatory transparency.

For insurers operating across regions, Duck Creek Agentic AI Platform helps maintain consistent standards for responsible AI while accommodating local regulatory and oversight requirements.

Learn more about Duck Creek Agentic AI Platform https://www.duckcreek.com/blog/responsible-ai-governance-in-insurance-how-duck-creek-sets-the-standard/

Answer: We utilize a “Clear Box” approach powered by Neuro-Symbolic AI. Unlike standard “Black Box” models that can be difficult to audit, our platform combines neural learning with symbolic logic to provide a fully traceable and defensible decision trail. Every action taken by our AI agents is governed by human-in-the-loop controls, ensuring that carriers remain compliant with evolving global standards, such as the EU AI Act and NAIC requirements, without sacrificing innovation.

Yes. Duck Creek Agentic AI Platform combines the power and scalability of an AI platform with the insurance data model. It is designed to bring AI solutions to the Duck Creek Insurance Cloud.

Learn more about Duck Creek Agentic AI Platform

https://www.duckcreek.com/blog/4-principles-for-lasting-ai-transformation-in-insurance/

Duck Creek Agentic AI Platform is an embedded intelligence layer that delivers real‑time analytics, predictive insights, and AI‑powered decision support directly within core insurance workflows.

Built natively into the Duck Creek Insurance Cloud, Agentic AI Platform applies insurance‑specific models—such as risk scoring, signal extraction, and predictive analysis—across underwriting, claims, rating, and operations. Because it’s embedded, insurers avoid the integration friction of standalone analytics or AI platforms and can act on insights at the moment decisions are made.

For global carriers, it supports multi‑entity, multi‑currency analytics and adapts to regional risk patterns and regulatory requirements across North America, EMEA, and APAC.

Learn more about Duck Creek Agentic AI Platform https://www.duckcreek.com/blog/duck-creek-technologies-wins-first-prize-for-best-agent-at-the-2025-vista-agentic-ai-hackathon/

Resources to Power Your Knowledge

Trusted resources selected for distribution and compliance leaders

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How can Duck Creek Help You?

Modernize your operations, unlock AI-powered insights, and deliver better outcomes—at your pace.

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