CORE | claims management software
Intelligent Claims Execution When It Matters Most
A modern P&C claims management software that accelerates resolution, improves accuracy, and strengthens operational control.
Claims, at a Glance
Accelerate resolution, improve accuracy, and deliver better claims experiences with modern claims management built for insurance.
AI‑assisted workflows and decisioning accelerate accuracy and consistency. All backed by full auditability, so automation is safe, explainable, and governed.
Add dynamic workflows and integrated vendor orchestration to shorten cycle times and improve outcomes.
Enable transactions matching and embedded controls to reduce manual effort, errors, and leakage across the lifecycle.
Pre-configured content provided and available for utilization or additional modification across LOB including over 1200 Coverage Types, over 100 Tasks, over 1000 Business Rules, including Straight-Through Processing, automated coverage verification, reserving and payments, FNOL Dynamic.
Leverage pre-configured types and digital-first status updates to speed, scale, and boost customer experience.
The Engine of Success
Reduce cycle times, improve consistency, and deliver exceptional claims experiences from first notice to final settlement.
Assignment & Routing
- Get the right claim to the right adjuster instantly, no manual triage, no delays
- Drive smarter decisions with rules-based routing powered by coverage type, expertise, and real-time workload data
- Eliminate bottlenecks and keep claims moving with automated escalation and load balancing
- Deliver faster time-to-contact that sets the tone for an exceptional customer experience
Coverage Verification
- Confirm coverage in seconds, not hours, so your team can focus on what matters most
- Catch coverage gaps early and resolve disputes before they escalate
Investigation Management
- Turn complexity into clarity with a single hub for every task, document, and stakeholder
- Collaborate effortlessly across adjusters, vendors, and third parties, all within one streamlined workflow
- Stay one step ahead of fraud with built-in analytics and intelligent risk indicators
Reserves & Payments
- Set accurate reserves from the start and maintain full control with end-to-end audit trails
- Accelerate payments with intelligent automation, reducing cycle times and boosting customer satisfaction
- Protect your bottom line with configurable authorization thresholds and compliance safeguards
Subrogation & Recovery
- Automatically surface recovery opportunities before they slip through the cracks
- Pursue subrogation with confidence using purpose-built workflows that manage every step of the process
- Maximize recovery rates with proactive diary management and built-in follow-up automation
Ecosystem & Integration
Integrate claims operations with trusted partners, data providers, and third-party services to streamline workflows and improve outcomes.
The Impact We Deliver
See how insurers are accelerating claims resolution, improving customer experiences, and reducing operational complexity with Duck Creek Claims.
Recognized Excellence: Analyst Endorsements
Recognized by industry analysts and trusted by insurers for transforming claims operations through automation, intelligence, and innovation.
The Core Systems Powering P&C Insurance
Connect claims, policy, billing, payments, and data to improve visibility, accelerate decisions, and simplify operations.
Trusted by leading insurers worldwide to accelerate product innovation, elevate underwriting accuracy, and deliver policies faster.
- 5 seconds to produce tailored quotes; in-force policies in 5 minutes
- 70% reduction in time to update rates and factors
- Up to 75% reduction in product costs and delivery time
A highly configurable rating engine designed to deliver accurate pricing, adapt instantly to market changes, and scale seamlessly.
- 45 days to go live with pre-defined commercial products
- 750,000 quotes processed per day
- 70% reduction in rate change deployment time
A flexible billing platform designed to help insurers get paid faster, streamline customer experiences, improve cash flow, and deliver real‑time financial visibility.
- 80% of critical customer service questions addressed on one screen
- 100+ EFT payments processed per second
- 2K+ invoices generated per minute
A proven claims solution that reduces leakage, shortens cycle times, and delivers consistent, empathetic experiences across every claim.
- 30 Million+ claims processed via Duck Creek OnDemand
- <1 days to make an assignment or rule change
- Scaled to 60,000+ claims per day during a CAT event
Bridge the gap between intent and action with explainable, intelligent software that autonomously navigates complex insurance workflows:
- Underwriting Workbench
- FNOL (First Notice of Loss)
- Agentic Product Configurator
Unlike many P&C insurance software products, Duck Creek goes beyond the core to strengthen every part of your workflow. Unlock a flywheel of connected products that build momentum across your entire enterprise, including:
- Embedded Payments
- Reinsurance
- Distribution Management
- Loss Control
Faster Resolution, Better Outcomes
Reduce cycle times, improve accuracy, and deliver better claims experiences with claims management built for modern insurance operations.
Frequently Asked Questions
Yes. Duck Creek Claims management software supports low‑touch and no‑touch claims experiences by combining configurable business rules, straight‑through processing, and automated decisioning across the claims process lifecycle. Low‑complexity claims can be automatically triaged, adjudicated, and paid—while higher‑complexity cases are seamlessly routed to adjusters with the right context and controls.
As part of an Intelligent Core used by insurers globally, Duck Creek Claims enables consistent, customer‑centric claims experiences across markets. Carriers can tailor automation levels by product, region, or loss type—delivering faster resolutions and improved customer satisfaction without sacrificing oversight or regulatory compliance.
Duck Creek Claims management system is designed to remain resilient during high‑volume CAT events by leveraging cloud‑native scalability, automated workflows, and configurable business rules. Delivered through Duck Creek Cloud Delivery, the claims management platform can elastically scale to handle sudden spikes in claim volume—without manual intervention or system degradation.
Built on an Intelligent Core engineered for operational continuity, Duck Creek Claims enables carriers to maintain service levels during catastrophic events across regions and markets. Automated intake, prioritization, and assignment help carriers manage claims and respond faster when it matters most—while ensuring claims information and data remain accurate, auditable, and accessible throughout the event lifecycle.
Duck Creek Claims enables faster, more accurate claims decisions by combining real‑time data access, configurable business rules, and embedded intelligence across the claims lifecycle. From FNOL through settlement, the system surfaces the right information at the right moment—supporting automated decisions for low‑complexity claims while guiding adjusters through more nuanced scenarios.
Because these decisioning capabilities are embedded within an Intelligent Core used by insurers globally, Duck Creek Claims ensures consistency, transparency, and control across products, regions, and regulatory environments. Insurers can improve cycle times, reduce leakage, and deliver better customer experiences—without relying on disconnected tools or manual workarounds.
To explore how embedded intelligence helps insurers modernize claims operations and drive better outcomes, read more here:
Explore faster, more accurate decisions with Duck Creek Claims Intelligence https://www.duckcreek.com/blog/modernizing-claims-faster-more-accurate-decisions-with-duck-creek-claims-intelligence/
Resources to Power Your Knowledge
Trusted resources selected for distribution and compliance leaders