Duck Creek Claims

Enabling faster, better claims handling that results in happier, more loyal customers

Claims

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Drive the Future of Claims

Duck Creek Claims is a comprehensive claims management solution that helps insurers manage the entire claims lifecycle – from first notice of loss to settlement – in a single integrated solution. Whether the claim is a routinely cracked windshield that is straight-through processed or a complex workers’ compensation liability claim, our software provides all of the workflows, reports, integrations, and user experiences needed to increase the efficiency of your claims operations, reduce loss costs, and improve customer satisfaction.

Learn how to gain these efficiencies more quickly in this practical guide.

Benefits

Improve Claims Handling and Reduce Claims Cycle Times

Duck Creek Claims provides pre-built, end-to-end claims workflows that enable high-touch to no-touch claim handling. Implement dynamically-guided workflows, rule-driven automation, personalized user interfaces, and data enrichment to automate processes where needed, and empower claims employees to focus on customer service to deliver desired claims outcomes.

Increase Customer Satisfaction and Retention

Deliver personalized, transparent, and effective communications with policyholders and claimants via their preferred channels. Whether they are looking to engage with you by phone, email, text, mail, web, or mobile app, our APIs enable you to meet them on their terms, maintain empathy, and reassure them during stressful times.

Innovate Faster and Improve Operational Efficiency

With Duck Creek Claims, we provide continuous software updates, so you can always be on the latest technology and ready to pursue any business opportunity. Take advantage of new features as soon as they’re available, leverage our low-code configuration tools, deploy changes rapidly, and focus on accelerating innovation. Learn how modern core systems are supporting rapid innovation across the policy lifecycle in this practical guide.

A Trusted and Reliable SaaS Claims System

Countries where OnDemand Claims originated in 2019

30 Million+

Claims processed via Duck Creek OnDemand

< 1

Number of days to make an assignment or other claims workflow rule change

60,000+

Claims per day that our software has scaled to during a CAT event

End to End Claims Lifecycle

First Notice of Loss (FNOL)

Assignment

Coverage Verification

Investigation

Evaluation

Settlement

Recovery

Reporting

Make a great first impression with a dynamic question list and workflows that prompt claims handlers to collect all required information quickly and easily.

Dynamic Q&A supports customized scripts for varying circumstances, with the ability to streamline entry for high-volume processing (i.e. CAT events)

Optimized to take advantage of external data sources to speed capture of intake data

Deploy predictive models or rules-based decisioning to support low- or no-touch claims processing

Straight-through processing rules support low-touch and true no-touch claims processing

Omni-channel support to intake IoT or device-initiated losses via open and flexible APIs

Automated assignment allows identification of all appropriate resources at the beginning of a claim to provide customers focused attention and create efficient and effective handling.

Improved outcomes by assigning claims with rules-based automation and predictive modeling that evaluates adjusters’ skill, workload, and availability, along with claim factors

Intelligent use of available data can further reduce the time to set up and adjudicate a claim and drive appropriate workflow

Assignment of "secondary" roles such as salvage, SIU, and subrogation

Configurable assignment by line or by claim, enabling full file or split assignment

Employ appropriate assignment approaches for special circumstances (e.g. CAT, large accounts, aggregate, products liability, etc.)

Drive effective coverage verification and usage of limits/deductible data within the claims process.

Real-time retrieval of structured policy and coverage data, including a complete coverage list plus limits and deductible information

Accurately determine impacted coverages and reserve settings through integration with policy system and full suite

Coverage information can be utilized to drive sophisticated, automated claims processes throughout the lifecycle of a claim

Policy snapshots attached to claims allowing review of full policy information, at the time of loss, within the file

Optimize adjuster workflows with task alerts, document management, and claim status tracking.

Claim type and cause of loss can drive the workflow of the claim

Tasking approach supports role-based assignment of responsibilities for quicker resolution

Collaborative file notes provide the ability to bring multiple resources into the conversation

Fraud and recovery flagging

Increase claims handling accuracy as impacts are assessed, suppliers are appointed, vendor information is received, and invoices are reviewed.

User experience optimized to allow adjusters to quickly come up to speed on a claim and understand the best next action

Intelligently alert users when specific situations arise, providing quick access for required manual interventions

Collaborative file notes to expedite discussions with management, team members, recovery, nurse case managers, and other necessary resources

Ability to view the negligence rule for the state of jurisdiction and capture results of the liability evaluation

FNOL total loss evaluator

Efficiently close claims and deliver payments via the customer’s preferred method.

Captures and manages negotiation information optimized for different channels of negotiation

Streamlined large loss initiation and review process

Negotiation functionality guides the negotiation and settlement effort

Highly-flexible security solution providing role-based and entity-based authorization

Verification of users’ authority, requests for settlement/reserve authority, granting request or pre-approved reserve and/or settlement

Full recovery lifecycle, including the ability to handle, track, and report on recovery opportunities. Early identification of recovery potential and automated referral capabilities streamline processes.

Consistently identify opportunities for recovery and streamline referrals with predictive modeling or rules-based automation

Potential recovery scoring and resulting activities from a specific score, based on configurable business rules

Automated assignment rules that support full file ownership, split file ownership, and assignment of specialized performers based on business rules

Fully supported salvage process with proactive workflows that can trigger tasks from initial indication of potential salvage through receipt of asset sale funds

Enhance decision-making with access to real-time data and manage KPIs with self-service dashboards.

Robust, fully-integrated reporting capabilities for Claims including pre-built ETL jobs, pre-defined KPIs, dashboards, and operational reports designed for claims management

Transparent ability to look across claims, enable identification of outlying claims, and identify trends based on real-time data

Data capture and integrations to support compliance with regulatory reporting

Featured Integrations

Our comprehensive partner ecosystem features a number of integrations to claims technology providers that specialize in solving different use cases throughout the claim lifecycle.

Chatbots and Communication

Chatbots and communication

IoT home telematics

Industry Content - Claims Reports

Document management

AI & fraud analytics

Valuation services

Industry Content - Chatbots

Payments

Loss history data

Police records, claims data enrichment

Geocoding data

Predictive claim severity modeling

Predictive litigation costs analytics

Action-based text messaging

Record Retrieval & Insights

Industry Content - Catastrophe Maps

View all Integrations

Testimonials

Moving to a cloud-based, regularly updated, highly-secure system is the first step in our journey to an operating platform that will ensure we remain meaningful and competitive in our marketplace. We’re already seeing faster performance improvements and look forward to continued progress toward our goals. This is the first step in our plan for successful migration to an integrated, full-suite Duck Creek Platform that will provide us long-term viability in an ever-changing world.

We’re building a system that will help us add even greater value to Liberty Mutual workers’ compensation policyholders, customers of our third-party administrator Helmsman Management Services, distribution partners, injured employees, and our claims professionals... The new system [Duck Creek Claims] will let us continue to produce better outcomes for injured employees quickly and efficiently by replacing two legacy systems with a single state-of-the-art platform.

What’s Happening In Our World

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See It In Action Today

Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

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