About Duck Creek Claims
Duck Creek Claims lets carriers make better, faster claims decisions and support their customers in the ways they prefer when times get tough. It also allows them to manage the entire claims life cycle – from first notice of loss to settlement – as well as improve internal operations through streamlined processes and automated reporting.
Improve claims handling and accelerate cycle times
Advanced reporting and real-time dashboards distribute data quickly, enabling faster, more informed decisions. Automated intelligent processing assigns claim staff, confirms coverage, sets up tasks and generates correspondence, based on information collected at first report.
With Duck Creek, we found a team that is responsive to our needs and continues to enhance their software to meet the changing demands of the industry.
Improve Customer Service Flexibility
Communicate and engage customers the way they want to be supported—by phone, email, text or mail. With streamlined operations, you’ll reduce cycle time, which can positively impact customer satisfaction and loyalty and improve retention and business results.
Reduce Maintenance and System Time and Costs
Utilize advanced codeless configuration capabilities to maintain task creation, assignment rules and workflows. With single-point-of-change functionality, modifications to information are completed once and reflected through all integrated systems. With the right software, you can improve operational efficiencies, deliver the service your customers expect today, and be prepared to meet the demands of tomorrow.