Duck Creek Claims

Enabling faster, better claims handling that results in happier, more loyal customers

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Drive the Future of Claims

Duck Creek Claims is a comprehensive claims management solution that helps insurers manage the entire claims lifecycle – from first notice of loss to investigation to settlement – in a single integrated solution. Whether you are handling a routine cracked windshield that can be straight-through processed or a complex workers’ comp liability claim, our software provides all of the workflows, reports, integrations, and user experiences needed to increase the efficiency of your claims operations, reduce loss costs, and improve customer satisfaction.


Cycle Times

Improve Claims Handling and Reduce Claims Cycle Times

Implement touchless claims via rule-driven automation that can confirm coverage, set up tasks, generate correspondence, and issue payouts –  all based on information collected during first notice of loss. In instances that suggest a claim should be recategorized and incorporate manual intervention, our software provides dynamically-guided workflows, personalized user interfaces, third-party data, and team planning tools that streamline processes – enabling CSRs, claims adjusters, and claims handlers to resolve claims faster.

Increase Customer Satisfaction and Retention

Deliver personalized, transparent, and effective communications with policyholders and claimants via their preferred channels. Whether they are looking to engage with you by phone, email, text, mail, web, or mobile app, our APIs enable you to meet them on their terms, maintain empathy, and reassure them during stressful times.

Innovate Faster and Improve Operational Efficiency

With Duck Creek Claims, we provide continuous software updates, so you can always be on the latest build and won’t have to miss out on pursuing a business opportunity because of technology limitations. Take advantage of new features as soon as they’re available, leverage our low-code configuration tools, deploy changes as fast as you need to, and focus on innovation.

A Trusted and Reliable SaaS Claims System
Countries where OnDemand Claims originated in 2019
30 Million+
Claims processed via Duck Creek OnDemand
< 1
Number of days to make an assignment or other claims workflow rule change
Claims per day that our software has scaled to during a CAT event

Featured Integrations

Our comprehensive partner ecosystem features a number of integrations to claims technology providers that specialize in solving different use cases throughout the claim lifecycle.


We’re building a system that will help us add even greater value to Liberty Mutual workers’ compensation policyholders, customers of our third-party administrator Helmsman Management Services, distribution partners, injured employees, and our claims professionals... The new system [Duck Creek Claims] will let us continue to produce better outcomes for injured employees quickly and efficiently by replacing two legacy systems with a single state-of-the-art platform.

“Moving to a cloud-based, regularly updated, highly-secure system is the first step in our journey to an operating platform that will ensure we remain meaningful and competitive in our marketplace. We’re already seeing faster performance improvements and look forward to continued progress toward our goals. This is the first step in our plan for successful migration to an integrated, full-suite Duck Creek Platform that will provide us long-term viability in an ever-changing world.”

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See It In Action Today

Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

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