Duck Creek Claims

Duck Creek Claims

Insurance claims software for faster claims handling and happier customers

Drive the Future of Claims

Duck Creek Claims is a comprehensive insurance claims management software that helps insurance companies manage the entire claims lifecycle – from first notice of loss to settlement – in a single integrated solution.

Whether the claim is a simple cracked windshield or a complex workers’ compensation liability claim, Duck Creek insurance claims software provides automated workflows, claims costing, improved data reports and integrations needed to increase the efficiency of your claims operations, reduce costs, and improve customer satisfaction.

Benefits

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Reduce Claims Cycle Times

Benefit from pre-built, end-to-end claims workflows that enable high to no touch claim handling.

Implement dynamically-guided workflows, rule-driven automation, personalized user interfaces, and data enrichment to automate processes and empower your claims employees to focus on meeting customer expectations.

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Increase Customer Satisfaction

Achieve personalized, transparent, and effective communications with policyholders and claimants via their preferred channels such as phone, email, text, mail, web, or mobile app.

Our APIs enable you to communicate with customers at all points during the claims process, to maintain empathy, and reassure them during stressful times.

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Innovate Faster & Improve Efficiencies

With our continuous software updates, your claims team will be utilizing the latest technology without the need for lengthy or costly system upgrades.

Leverage our low-code configuration tools, deploy changes rapidly, and focus on accelerating innovation. Learn how modern insurance core systems such as Duck Creek Claims, are supporting rapid innovation across the policy lifecycle in this practical guide.

A Trusted and Reliable SaaS Insurance Claims System
59
Countries where OnDemand Claims originated
30 Million+
Claims processed via Duck Creek OnDemand
< 1
Number of days to make an assignment or other claims workflow rule change
60,000+
Claims per day that our software has scaled to during a CAT event

Featured Integrations

Our comprehensive partner ecosystem features a number of integrations to claims technology providers that specialize in solving different use cases throughout the insurance claim lifecycle.

Testimonials

Moving to a cloud-based, regularly updated, highly-secure system is the first step in our journey to an operating platform that will ensure we remain meaningful and competitive in our marketplace. We’re already seeing faster performance improvements and look forward to continued progress toward our goals. This is the first step in our plan for successful migration to an integrated, full-suite Duck Creek Platform that will provide us long-term viability in an ever-changing world.

We’re building a system that will help us add even greater value to Liberty Mutual workers’ compensation policyholders, customers of our third-party administrator Helmsman Management Services, distribution partners, injured employees, and our claims professionals... The new system [Duck Creek Claims] will let us continue to produce better outcomes for injured employees quickly and efficiently by replacing two legacy systems with a single state-of-the-art platform.

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See It In Action Today

Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

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