Conversations
On The Creek

In today’s episode, recorded following a panel discussion at the Insurtech NY 2024 Spring Conference, Andrew Schwartz, a Senior Analyst at Celent, joins host Rob Savitsky to explore the use of generative AI and advanced analytics in insurance claims management.

Given the rise of generative AI, how are today’s bots different from those of the prior generation? What are the biggest opportunities for insurers to leverage them across their operations?

We explore how critical payments is to the overall insurance value chain, why insurers struggle to comprehend how much they are even spending on the payments capabilities they provide, and discuss the potential savings insurers can extract from a next generation payments setup.

Diving into the role of insurance startup accelerators in facilitating innovation, the evolving role of the MGA and carrier relationship, and the impact of AI.

Unpacking 2024 insurance trends with Ema Roloff: Generative AI impact, millennial attraction, and claims team evolution.

Explore the impact of data strategy on insurance, consequences of poor data quality, and the future of generative AI in this insightful discussion.

Discover generative AI in insurance, evolving customer expectations, DE&I in talent acquisition, claims litigation, and AI in customer communications in the 2nd part of our ITC Vegas Live podcast.

Join our ITC Vegas Conference with multiple guests for insightful discussions about AI in claims, telematics evolution, carrier DE&I initiatives, and groundbreaking satellite imagery technology in insurance.

Join Rob Savitsky in conversation with Caribou Honig, Chairman of InsureTech Connect for a glimpse into ITC Vegas 2023.

Discover how digital twins are revolutionizing the insurance industry with Sarat Varanasi of Cognizant. Learn about real-time data, IoT sensors, and more!

Explore climate change’s effect on insurance, and Opterrix’s role in preparing insurers for extreme weather.

Explore the insurtech landscape with Rob Savitsky and Matt Morgan of Argyle as they discuss the significance of brokers in 2023 and the pivotal role of tech in business strategy.

Oliver Werneyer, founder of Imburse, discusses the importance of payments to the insurance industry, insights from recent banking failures, and the future of Imburse post Duck Creek’s acquisition.

Verisk’s Tim Greene examines the fiscal ramifications of wildfire smoke damage, strategies for damage reduction for homeowners and insurers, and the use of data for future risk forecasting.

Explore U.S. auto insurance trends with Tanner Sheehan. We’ll cover customer views, the effect of new data on claim resolution, the role of connected cars, and the future of data analytics in claims.

Explore AI’s frontier with Microsoft’s Bob Breynaert as we dissect ChatGPT’s human-like prowess and its transformative potential in streamlining insurance industry operations.

Co-founder Andy Yohn shares the entrepreneurial journey of Duck Creek, from its inception as a low-code rating engine to its evolution into a comprehensive suite of SaaS core system applications.

Explore the future of personalized insurance with Bryan Falchuk, where we delve into the industry’s utilization of SMS, the merits and demerits of third-party data, the role of AI/ML in curating tailored experiences, and the current state of usage-based insurance and telematics.

Simon Torrance offers invaluable insights into the burgeoning field of embedded insurance, discussing its potential for growth, strategic considerations for insurers, and the technological backbone supporting this paradigm shift.

Martina Conlon of Aite-Novarica unveils strategies for P&C insurers to fast-track product innovation and identifies essential features of a modern core system to support large-scale innovation.

In this episode, we reflect on the past year’s themes, spotlight our 2022 insurtech collaborations, and discuss how they enhance core systems with digital customer service, interactive videos, and CAT risk management tools.

In this episode, we explore how personalized, interactive videos are revolutionizing customer experiences in the insurance sector, enhancing engagement, retention, and renewal rates.

In this episode, Pete Tessier of BSI Insurance offers broker perspectives on insurance carrier partnerships, technology’s role in the industry, market understanding, consumer mindset, and the need for preventative guidance.

Dan Gumpright of Tenney 110 shares insights on the balance of incremental and disruptive innovation in the insurance industry, emphasizing the importance of rapid learning from failure and discussing current trends.

Mark Harrison of Ivans delves into facilitating business between insurers and producers, leveraging data exchanges for system integration, and anticipating future data flow dynamics.

In this episode, Charlie Hanna discusses the transformative potential of mobile technology in claims processing and the significance of document management system integrations in delivering top-notch customer service in the insurance sector.

In this episode, Adiona Insurance’s leadership reveals the insurtech’s mission to revolutionize the motor insurance industry through transparency, customer-centricity, and the strategic use of telematics, AI, and Duck Creek’s SaaS solutions.

Duck Creek’s Quinn Easterbrook and EY’s Rajeshwar Jamwal explore the transformative power of innovation in the P&C insurance industry, ignited by Duck Creek’s inaugural Hatch-a-thon.

Rick DeLisi from Glia discusses the impact of Digital Customer Service (DCS) technology in insurance. The focus is on improving agent-policyholder relations and strategies to boost producer loyalty and performance.

Featuring insights from Jeff To of CCC Intelligent Solutions, this episode sheds light on using AI in subrogation to efficiently identify opportunities and enhance recoverables.

Lauren Brown of Compex joins us to unpack trends in bodily injury claims, explore collaboration strategies to cut litigation costs, and examine how automated medical record retrieval accelerates claim resolution.

George Hosfield of LexisNexis discusses the impact of new data and IoT on home insurance, recent weather-related trends, and the potential for enhanced customer experiences through better data use at quote stage.

This podcast episode explores the integration of aerial imagery and AI in insurance, enhancing property risk management through detailed attribute collection and advanced geospatial analytics.

In this episode, Rob Savitsky and Zach May from Duck Creek reflect on key highlights from our initial episodes and discuss where the show is going in the future.

In this episode, Rob Savitsky and Peter Herz from Duck Creek chat with Patrick Kimble of Split Limit Studios about the rise of pay-as-you-go billing in the workers’ compensation space.

In this episode, Clark Woodward of RedZone joins Rob Savitsky and Robert Fletcher to explore the intersection of wildfire risk scoring and insurance underwriting, illuminating how accurate risk assessment is transforming the industry.

In this episode, Rob Savitsky and Zach May from Duck Creek chat with Jeroen Morrenhof of Friss about how AI-powered fraud detection solutions are helping insurers prevent and fight fraud.

Join Rob Savitsky and Peter Herz from Duck Creek in their chat with Tara Kelley of SPLICE about communication strategies and programs insurers are utilizing for engaging with policyholders about catastrophic (CAT) events.

In this episode, Rob Savitsky from Duck Creek and Jim Bramblet of Accenture explore the impact of the pandemic on remote work and SaaS core systems deployment.

In this episode, Rob Savitsky and Zach May from Duck Creek chat with Stan Smith of Gradient AI about how AI-powered predictive analytics are impacting claims.

Rob Savitsky and Robert Fletcher from Duck Creek continue the discussion with Tracey Waller of ISO about underwriting small commercial property risk, and the impact of data informing better outcomes for carriers.

In this two-part podcast, Rob Savitsky and Robert Fletcher from Duck Creek talk with Tracey Waller of ISO about underwriting small commercial property risk, and the impact of data informing better outcomes for carriers.

In this episode, Rob Savitsky and Peter Herz of Duck Creek discuss cyber insurance market trends and carriers’ response strategies with BitSight’s Samit Shah.

In this episode, Rob Savitsky talks with Sr. Director of Product Management Scott Field, about the impact of running evergreen technologies in P&C insurance.

This episode features Rob Savitsky and Zach May from Duck Creek engaging in further dialogue with Ryan McMahon from Cambridge Mobile Telematics. They delve deeper into the influence of telematics on personal auto insurance.

In this two-part episode, Duck Creek’s Rob Savitsky and Zach May discuss the influence of telematics on personal auto insurance with Ryan McMahon from Cambridge Mobile Telematics.

Engage with Conversations on the Creek podcasts for insights into the insurance industry, as we discuss trends and innovative solutions with our diverse range of partners.