PODCAST

The Future of Insurance Personalization with Byran Falchuk

Listen in on Duck Creek’s insurtech podcast where we interview thought leaders on the latest insurtech and how they’re transforming the P&C insurance industry. New episodes available every second Tuesday of the month!

with Bryan Falchuk | Feb 14, 2023

About This Episode

 

On this episode of Conversations on the Creek, Rob Savitsky and Mathew Stordy chat with Bryan Falchuk about the future of insurance personalization.



As the President and CEO of the Property and Liability Resource Bureau (PLRB), and also an insurance & insurtech advisor and thought leader at Insurance Evolution Partners, Bryan had lot to say on this topic!

We kick off the show by getting Bryan’s take on what “personalized customer experiences” means to him.

From there, we ask Bryan for his perspective on the industry’s adoption of text messaging (SMS) and the varying levels of sophistication in its use within the claims process for improving customer experience.

As the episode progresses, the conversation goes in several different directions: we chat about the pros and cons of using third-party data for personalization, use cases for leveraging AI/ML to provide more tailored and relevant experiences, and the state of usage-based insurance (UBI) and telematics for personalizing auto insurance.

To learn more about Bryan and his company, Property and Liability Resource Bureau (PLRB) visit their respective websites: http://future-of-insurance.com/., and https://www.plrb.org/.

To learn more about how Duck Creek can help insurers provide more personalized experiences, visit https://www.duckcreek.com/personalize-experiences-across-the-policy-lifecycle/.

Check out all our other episodes and follow Conversations on the Creek on Apple Podcasts, Spotify, and visit duckcreek.com/podcasts.

Read More


Featured On This Podcast

You May Also Be Interested In

PODCAST
The Importance of Payments for Insurers with Bernhard Schneider of PWC
March 18, 2024

We explore how critical payments is to the overall insurance value chain, why insurers struggle to comprehend how much they are even spending on the payments capabilities they provide, and discuss the potential savings insurers can extract from a next generation payments setup.

PODCAST
Insurance Accelerators, MGAs, and AI, with David Gritz of Insurtech NY
February 22, 2024

Diving into the role of insurance startup accelerators in facilitating innovation, the evolving role of the MGA and carrier relationship, and the impact of AI.

PODCAST
Millennial Perspectives: Forecasting the Insurance Landscape in ’24 with Ema Roloff
January 24, 2024

Unpacking 2024 insurance trends with Ema Roloff: Generative AI impact, millennial attraction, and claims team evolution.