PODCAST
Reimagining Claims Management Through Generative AI with Andrew Schwartz of Celent
with Andrew Schwartz | May 16, 2024
About This Episode
In today’s episode, recorded following a panel discussion at the Insurtech NY 2024 Spring Conference, Andrew Schwartz, a Senior Analyst at Celent, joins host Rob Savitsky to explore the use of generative AI and advanced analytics in insurance claims management. They delve into various applications, from first notice of loss to claims triaging, highlighting the potential for generative AI to enhance adjusters’ efficiency and elevate the customer experience. Listen in for an analyst’s perspective on these topics, and gain insights into the latest regulatory developments, including expectations outlined in the NAIC Model Bulletin regarding AI utilization by insurance companies.
Learn more about Celent by visiting celent.com and connect with Andrew on LinkedIn: linkedin.com/in/andrew-schwartz-celent/.
Check out all our other episodes and follow, rate, and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting duckcreek.com/podcasts.
Featured On This Podcast
Andrew Schwartz
Senior Analyst, Celent
Rob Savitsky
Director of Product Marketing, Duck Creek Technologies
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