Duck Creek Billing
Duck Creek Billing is an established leader in the P&C insurance billing sector, and the first choice for carriers looking for tomorrow’s billing solution today. Unified and fully integrated with policy and claims, it delivers real‑time financial accuracy, flexible billing models, and a consistent customer experience that boosts revenue.
Built on Duck Creek’s Intelligent Core, it provides
the agility to adapt across regions while maintaining strong
financial control and governance.
Trusted By
Billing Simplified
Insurance billing shouldn’t slow the business down, but for many carriers, complex invoicing, collections, commissions, and payment processes create friction across the organization. Manual workarounds, limited visibility, and rigid models make it harder to serve customers and manage cash flow efficiently.
Duck Creek Billing simplifies the entire billing lifecycle.
As a modern P&C insurance billing system, it automates invoicing, premium collection, commissions, and payments while supporting flexible billing and distribution models for both personal and commercial lines. With embedded payments and real‑time financial visibility through Duck Creek Clarity, carriers can improve cash flow, reduce delinquency, shorten days sales outstanding (DSO), and maintain transparent, audit‑ready financial control, from bill to balance.
Why Duck Creek Billing?
Agent and Broker Satisfaction
Boost business growth with tailor-made commission and incentive plans across distribution hierarchies, automated commission calculations, and transparent reporting that keep agents and brokers productive and motivated.
Enhanced Customer Experiences
Maximize receivables and minimize delinquency with customer-centric payment journeys, digital and embedded payment options, smart dunning and personalized follow-ups driven by Agentic AI.
Effortless Configuration
Rapidly configure bill plans, installment schedules and distribution rules using low-code tools and partner integrations, and get actionable finance and receivables visibility in Duck Creek Clarity.
Insurers’ Go-to SaaS Billing System
80%
of critical customer service questions addressed on one screen
100+
EFT payments processed per second
2K+
Invoices generated per minute
Billing Features
Allow customers the convenience of recurring payments, with options for diverse business needs.
- Pre-defined and custom installment plans
- Various installment fees
- Identification of different premium types
- Schedule overrides
- Credit allocation flexibility
Attract new customers with modern payment options and efficient payment allocation methods.
- Multiple payment processing methods
- Automated or manual payment allocation
- Refund generation supporting direct deposit
- Payment suspension and reapplication
Reduce servicing expenses with automated follow-up rules.
- Configurable rules for cancellation processing and policy reinstatement
- Automated rescinding of pending cancellations
- Manual or automated collections transfer
Retain top producers with competitive and flexible commission plans.
- Automated commission calculations
- Custom and multi-level commission plans
- Statement preview with transactional transparency
- System-generated commission statements and payments
What Our Customers Say
“We took an old insurance company that had very little market share and transformed what was a creaky, very manual, analog system and architecture into a very advanced digital platform within six months. Duck Creek was a key factor in this.”
Brian
CEO, Saxon Motor & General Insurance
What Analysts Say about Duck Creek
Insurers need data management and analytics tools like Duck Creek Clarity that can break down data silos and provide a path toward rapidly accelerating their level of data maturity, and ultimately help insurance product management, underwriting, and claims teams make smarter decisions and deliver more differentiated customer experiences.
Tom Benton – Partner at Resource Pro
Source: Duck Creek Technologies, 23-12-05, Duck Creek Technologies Unveils the Next Generation of Data Management and Analytics with the Launch of Duck Creek Clarity™ [Press Release]
Partner Ecosystem Integrations
Discover the comprehensive partner ecosystem that Duck Creek Billing offers, featuring numerous integrations with technology providers specializing in different billing lifecycle use cases.
Frequently Asked Questions
Duck Creek is committed to providing the information you need to solve your insurtech needs. Find answers to common questions below or, if this information isn’t enough, fill out the form at the bottom of the page. Our team will respond with the answers you need.
Can Duck Creek Billing handle complex commission hierarchies?
Yes. Duck Creek Billing supports complex commission and incentive structures across multi‑level distribution hierarchies, including agencies, brokers, MGAs, and hybrid models. Commission rules can be configured by product, role, agreement, or region—while maintaining full traceability from premium calculation through payout.
Because commissions are managed as part of Duck Creek’s Intelligent Core, insurers benefit from accurate calculations, transparent reporting, and audit‑ready records across markets—without relying on manual reconciliation or disconnected finance systems.
Does Billing integrate with payment gateways and banks?
Yes. Duck Creek Billing supports embedded payments and integrates with payment gateways, banks, and payment providers to enable ACH, card payments, and digital disbursements. Payments are orchestrated within the billing workflow, supporting end-to-end financial processing from invoicing through settlement while keeping billing, policy, and financial data aligned.
Built on Duck Creek’s Intelligent Core platform, Billing enables flexible payment configurations by market, channel, or customer preference, without fragmenting core operations or relying on complex point-to-point integrations.
How does Duck Creek ensure billing compliance and auditability?
Duck Creek Billing ensures compliance and auditability by operating on the Intelligent Core and Agentic Platform, which provide explainable decisioning, immutable transaction logs, and controlled billing workflows. Every billing action—from invoice generation to payment application—is automatically documented with clear lineage and financial accuracy.
Built‑in reporting through Clarity enables insurers to support audits, regulatory reviews, and internal controls across regions. This architecture allows carriers to adapt to country‑specific billing rules and reporting requirements while maintaining consistent governance, transparency, and confidence across markets.
👉 Read how insurance billing automation helps simplify compliance
