Deliver the Payment Options and Methods Your Customers Demand
Duck Creek Billing enables P&C carriers to offer flexible billing and payment choices based on evolving customer needs. Whether offering single pay for a homeowners policy, pay-as-you-go for workers’ compensation, or a multi-installment plan for commercial policies, Duck Creek Billing provides the tools needed to configure customer-focused, equity-friendly plans. When delivered through OnDemand, Duck Creek’s leading managed SaaS platform, Duck Creek Billing further accelerates speed to market, enhances operational effectiveness, and enables carriers to get back to what they do best: selling insurance.
Enhance customer experiences and improve payment collection
Customer-focused payment and follow-up options are key to maximizing receivables collection and minimizing delinquency. Provide insureds with the simplicity and convenience of ePayment methods like recurring bank draft, credit/debit card, or traditional lockbox payments. Create rules and communications aligned to ideal customer journeys – automatically trigger payment reminders, issue late payment penalties, or reward early bill payment.
Improve agent and broker satisfaction
In today’s competitive market, agent and broker compensation helps drive policy business placement. Create tailored agency commission plans, offer incentive plans via commission adjustments, and conveniently direct deposit across all levels of the distribution hierarchy.
Drive efficiency through configuration
Low-code tools enable business users to quickly configure the bill plans your customers demand. Out-of-the-box sample bill plans, billing forms, and leading integrations improve speed to market, supporting faster promotion to production for your new and updated billing options. Incorporate the broader P&C insurance ecosystem into the billing lifecycle with pre-built partner integrations.
The P&C Industry’s Trusted and Reliable SaaS Billing System
% of critical customer service questions addressed on one screen
EFT payments processed per second
Invoices generated per minute
Payments and Disbursements
Increase customer retention by offering recurring payments versus one-time payments. Payment method needs vary by line of business, as does the need for a variety of installment plans. While pricing and service influence which carrier an insured will choose, offering flexible payment terms is also a factor.
Pre-define commonly used installment plans to provide billing cycle consistency
Take advantage of the ability to create account-specific custom plans for accounts that have unique billing needs
Installment fees are available for every installment/plan type
Automated and manual schedule overrides offer flexibility whether due to uncontrollable events or responding to billing and payment inquires
Ability to identify base premium versus usage-based premiums associated with usage-based insurance policies
Credit allocation supports both automatic and manual application of credits down to the individual receivable level
Today’s consumers expect modern payment options like reoccurring EFT and credit card processing for paying their premiums. Build customer loyalty and attract new customers with payment options that fit the need of every customer.
Support for traditional mail-in or lockbox processing along with EFT and credit card processing
Integration with payroll providers to support pay-as-you-go policies
Improve payment allocation efficiency with automated payment allocation or manage payment allocation manually in special circumstances
Suspend payments due to questions around application and reapply once the questions have been resolved
When multiple payors submit payments for a bill account, you can generate refunds back to the original source of the payment
Improve efficiency and reduce your servicing expense with automated follow-up rules defined via configuration tools.
Configurable rules trigger non-pay cancellation processing, including notice generation based on state requirements
When payment is received within the defined threshold, the system will automatically rescind the pending cancellation, including notice generation
Reinstate the policy, notify underwriting, and generate the reinstatement notice automatically when payment is received within the allotted timeframe following cancellation for non-payment
Transfer the account to internal collections or external collections manually or based on pre-configured processing rules
Attracting brokers, agents, and producers to place business with you includes providing competitive commission plans. Having a common set of commission plans available allows you to quickly onboard new brokers, agents, and producers while custom commission plans allow you to tailor plans for key producers.
Automated commission calculations via configured commission rules simplify the commission calculation process
Multi-level commission plans allow varying commission amounts down to the coverage level
Custom commission plans are available to offer individual commission plans for key producers
System-generated commission statements and payments improve accuracy and efficiency
Our comprehensive partner ecosystem features a number of integrations to technology providers who specialize in solving different use cases throughout the policy administration lifecycle:
In addition to scalability, replacing our existing billing system with Duck Creek Billing OnDemand provides us with upgrades, maintenance, cloud infrastructure and ongoing support. This was a natural choice for us after evaluating how burdensome maintenance can be for core systems. Moving to a SaaS delivery model also gives us the freedom to focus even more of our resources on creating innovative new products and consumer experiences