An insurance platform for the enterprise
At Duck Creek, we think P&C carriers should shape their own futures, not have them dictated by the technologies they use. Change should be welcomed, not feared; ideas put into play quickly and easily, without the need for developers; and complexity tamed with confidence, not met by more complexity.
Alone or together, our systems are built for speed and change
We chose Duck Creek software for its ability to let us react quickly to market changes, manage our own direction, and take regular upgrades – future-proofing our platform and increasing ROI
With Duck Creek, we found a team that is responsive to our needs and continues to enhance their software to meet the changing demands of the industry.
To be able to continue to offer the exceptional customer service and comprehensive coverages our customers expect, we knew it was time to transition onto a more modern platform to make it easier for agents and customers to do business with us. We chose the Duck Creek system for its configurability — it will let us innovate and respond to market changes quickly, giving us important competitive advantage.
To continue our relentless pursuit of excellence and sustain our profitable growth objectives, we need technology that can meet the expectations of customers and agents and enable a progressive work environment for our associates. We selected Duck Creek because of their proven expertise, successful implementations and future-directed approach to insurance solutions.
With the Duck Creek Suite, AXIS can upgrade easily, standardize reports, process claims more efficiently, streamline sales and quoting, and mine deeper data insights - all with less maintenance. This move has substantially improved our operating environment and allowed us to find and create new business opportunities that otherwise weren’t available to us two years ago.
With operations in 54 countries and territories, Chubb values solutions that are global, scalable and able to support both our traditional business lines as well as digital initiatives. Chubb utilizes Duck Creek solutions to support several businesses, including offerings for the small commercial marketplace in North America and claims-related technology in the company’s international travel and accident and health insurance businesses.
The integration of Duck Creek’s technology is strategic, because it allows our customers to maintain the user interface they are comfortable with while enhancing back-end performance with a headless and efficient configuration.
We chose the Duck Creek Platform for its configurability - it lets us innovate and respond to market changes quickly, giving us important competitive advantage.
As the industry continues to evolve, Duck Creek is providing SECURA with a flexible, scalable portal solution that is capable of supporting our current and future needs.
The rating engine was something that stood out for Duck Creek over the competitors that we looked at. And once we got into that decision process, we took it a step further and did a proof of concept with Duck Creek. And that really sold us.
We’re building our business for both today’s and tomorrow’s customer. As we grow, a robust, agile solution is vital. With Duck Creek, we’ve built a solid foundation upon which we can continue to build customer-focused insurance services in the UK.
The seamless integration between the Duck Creek Billing and Policy systems made it clear that this is the best solution for us. The ability to automate - or even eliminate - a number of manual processes provides important streamlining opportunities.
Duck Creek’s solutions will take us into the future by allowing our company to keep things simple and transparent for customers and agents, while continuing to deliver the speed of service and product enhancements they expect.
The combination of the full-scale functionality of the Duck Creek Suite and its ability to offer these capabilities as a cloud solution makes Duck Creek the ideal business partner for this highly strategic initiative.
OnDemand enables us to keep up with the pace of technology changes and enhances our ability to launch new products. It helps us focus on the core needs of our business rather than get bogged down with operational tasks like platform/infrastructure upgrades and template updates.
The functionality of the Duck Creek Platform makes it easier to interact with customers and realize operational efficiencies that impact our service and growth strategies. Assisting our customers in their time of need remains our top priority, and consolidating onto one platform lets us continue delivering the exceptional service needed throughout the claims process.
DCU provides great training material that allows HUB International to hire new employees, bring them up to speed in DCT, and provide value to the teams they are on. The trainers are excellent and always go the extra mile to make sure their clients are happy and fully understand the material being delivered. DCU also has material for advanced users, which allows our seasoned developers to gain knowledge about new functionality in the platform. This empowers them to implement better and more efficient configurations for our products, allowing for greater speed to market and an easier-to-maintain solution.
Being able to meet our customers’ digital needs where and when they want is critical to meeting their new service expectations. That digital capability, plus our team’s ability to launch new products and change existing ones without any coding, put Duck Creek ahead of the pack for us.
Delivering innovative products and services to our customers and agents is what drives us. Duck Creek is aligned with the business direction we are pursuing, and offers the configuration, product design, and rating engine we feel is best able to handle our needs now and in the years to come.
Duck Creek’s sophisticated technology will enhance the speed and quality of our service delivery. This strategic relationship is a win-win for carriers, agents, and their clients.
We took an old insurance company that had very little market share and transformed what was a creaky, very manual, analog system and architecture into a very advanced digital platform within six months. Duck Creek was a key factor in this.
Our loss ratios are 20% lower than what we expected when we started this business. That’s due in part to our ability to make changes in Duck Creek and deploy them into production very quickly when underwriters see emerging trends.
Customer satisfaction continues to be a key driver of our business, and Duck Creek’s industry expertise and advanced technology will help us deliver the exceptional service our customers expect. Every company knows that the future will continue to present more technology risks. Through this recent modernization, we’re better prepared to take advantage of the latest innovations and digital disrupters.
We can now operate more efficiently, respond more quickly to shifts in the marketplace, and make better use of information.
Duck Creek is a platform that allows us to define our products and our rating once, and return different answers depending on the distribution channel asking the question. That equips us really well for the future, reacting to the changes that will take place in the industry.
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