Duck Creek Digital Engagement – Policyholder

Simplify the policyholder experience with a single, seamless experience, accessible anywhere, on any device, at any time.

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Policyholder Simplified

Duck Creek Policyholder enables P&C carriers to deliver valuable and satisfying portal experiences that result in delighted customers.

Designed with extensive persona based UX research, accessibility compliance and industry standards, Duck Creek Policyholder provides a single, seamless policyholder experience that’s accessible from anywhere, on any device, at any time.

Duck Creek Policyholder enables carriers to capitalize on the policyholder experience, ensuring customer satisfaction and leading to customer loyalty and retention.

Why Duck Creek Policyholder?

Easy-to-Use Workflows

Reduce call center volume, reduce expenses, and increase customer satisfaction with intuitive, easy-to-use interfaces.

Modern, Mobile-First Design

Meet customer expectations for self-service and 24/7/365 availability with an OOTB responsive design and accessibility compliance.

Single Point of Change

Increase innovation investments by leveraging our low-code platform and dynamic SaaS solution to eliminate dual maintenance of policy systems.

Insurers’ Go-to Policyholder

80%

of critical customer service questions addressed on one screen

100+

EFT payments processed per second

2K+

Invoices generated per minute

Policyholder Features
Dashboard
Self Service
Inquiry
Internationalization ready
Day 2 Transactional Support

Allow customers the convenience of recurring payments, with options for diverse business needs.

  • Notifications (integration to Duck Creek Suite OOTB)
  • Persona-specific design and components
  • Modern, responsive design optimized for mobile devices
  • User profile

Attract new customers with modern payment options and efficient payment allocation methods.

  • Pay a bill
  • File a claim*

Reduce servicing expenses with automated follow-up rules.

  • Policy inquiry*
  • Document retrieval*
  • Upcoming bills & billing history
  • Claims status & claims history*
  • This product is released with US Homeowners and US Personal Auto only.
  • While Duck Creek Policyholder is released with US Homeowners & Personal Auto, it can be readily configured to support products in other geographies.
  • Add/Edit/Remove vehicles*
  • Add/Edit/Remove driver*
  • Update odometer*
  • Update contact (email & phone)
  • Update policy level coverages*
  • Add/Edit/Remove SPP*
  • View/Add/Edit/Remove additional interests*

*US Homeowners and US Personal Auto only

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Whether you’re launching a Greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.