Homeowners’ Solutions

Protected Homes.

Made on Duck Creek.

There’s a new standard in homeowners’ insurance which allows insurers to quickly design intuitive and intelligent solutions that adapt to homeowners’ ever-changing needs by providing policy solutions, flexible payment options, frictionless claim resolution, and superior user experiences. With the Duck Creek Suite, we provide insurance-specific SaaS applications, homeowners-specific integrations and content, and low-code tools you need to rapidly seize opportunity and reinvent yourself in a market of constant change.

Benefits

Achieve hyper-personalisation

Tailor coverage to insureds’ needs by unifying multiple data sources such as roof quality and risk perils, policyholder credit score, home telematics, and fraud risk protection to create a single source of truth that captures customer intent. Make products that incorporate non-traditional variables for pricing and discounts that incentives producers and influence customer behavior.

Deliver products at scale quickly

Create straightforward, easy-to-navigate workflows that enable self-service experiences for homeowners and producers. Leverage reusable components from implemented homeowners’ products to rapidly develop products that ensure price adequacy and proper segmentation.

Efficiently Service Customers

Increase customer satisfaction and retention by providing convenient, transparent interactions and streamlined workflows through automated quotes, implementing low touch underwriting, and streamlining claims that utilise data from our vast partner ecosystem. Provide easy access to information through next-gen portals designed to meet the expectations of agents and policyholders for digital interactions.

We are solving big and interesting challenges every day. The general insurance industry provides for lots of IT challenges and Duck Creek is at the forefront of providing a platform for solving those challenges.

Michael Dwyer

Sr. Director – Engineering

End-to-End Homeowners Lifecycle

Personalized
Product
Development

Streamlined
Policy
Development

Convenient
Payments

Intelligent
Claims

Digital
Distribution

Unify
Customer Data

Utilize our Homeowners LOB kit in conjunction with Duck Creek Rating to deliver homeowners’ insurance that gives homeowners the right protection

Learn about Duck Creek Rating

Capabilities Enabled

Leverage our Personal Home LOB Kits and low-code tools to quickly develop coverages, rules, rates, and forms to better protect homeowners and their properties
Access our partner ecosystem integrations for data validation of property address and location, roof quality, natural disaster intelligence, etc., which enable more accurate pricing and streamline underwriting

Benefits

Implement new products in weeks, not years
Reduce product development resources

Enable “touchless” underwriting of personal property for new and renewal business

Learn about Duck Creek Policy

Capabilities Enabled

Automate the homeowners’ policy lifecycle from quote to underwriting and renewal with the ability to include skilled employees as needed
Deliver rating results within seconds to comparative shopping websites or agency management systems and tailor quotes
Process out-of-sequence endorsements and easily add new property such as jewelry, fine art, or anything else of value
Utilize smart sensors and smart devices through our ecosystem integrations that prevent loss by notifying insureds of potential issues such as gas leaks, water leaks, or open garages

Benefits

Increase customer satisfaction through more adequate and affordable coverage
Safer homes – pay for required protection
Notify insureds of issues such as leaks via smart sensors

Develop the flexible homeowners’ insurance payment options your customers expect

Learn about Duck Creek Billing

Capabilities Enabled

Define payment plans, discounts, and installments that meet the unique needs of customer journeys
Support modern payment options like eCheck or auto-pay from bank accounts and credit cards
Reach out to homeowners with reminders and notices or implement penalties for late payments to ensure that payments are received on time
Leverage APIs to provide homeowners seamless, omni-channel payment options across web, mobile, email, and text messaging

Benefits

Increase customer retention by offering recurring payments vs one-time payments
Reduce payment-related calls

From wind and hail damage to break-ins and theft, automate the homeowners’ claims lifecycle

Learn about Duck Creek Claims

Capabilities Enabled

Automate property loss from first notice to investigation, evaluation, adjudication, payment, and CAT management with the ability to include skilled claims handlers as needed
Engage with homeowners and deliver transparency throughout the claims lifecycle when necessary to reassure and update them on the status of their claims
Utilize digital capabilities to complete the investigation phase and avoid in-person inspections
Integrate with our partner ecosystem to utilize IoT devices to prevent losses and enable connected homes

Benefits

Decrease claims processing times
Reduce claims leakage
Increase customer satisfaction
Speed claim processing and resolution
Lower loss adjustment expenses
Improve homeowner/claimant experiences

Engage with more productive and loyal producers

Learn about Duck Creek Producer

Capabilities Enabled

Ensure that homeowners and renters find the right coverage by extending your distribution networks with our partner ecosystem
Seamlessly connect customers or agents to quoting portals by eliminating redundant data entry after they initiate quotes on agent
Leverage a single point of change to maintain multiple user portals under a common set of product definitions

Benefits

Increase new business to consumer or agent portals
Increase agent retention
Optimize quote to bind ratios
Lower customer acquisition costs
Increase customer satisfaction
Lower portal maintenance costs

Gain a 360-degree view of homeowner, dwelling, and related risks

Learn about Duck Creek Insights

Capabilities Enabled

Create a single source of truth that consolidates homeowner and property data across Duck Creek solutions, internal systems, and external data feeds like smart sensors
Maintain timely views of the homeowner, regulatory, and economic landscape with tools that ease data mapping, business rules management, and metrics development
Develop persona-based reports and dashboards that answer common operational or management questions and provide analytic insights to executives, underwriters, and claims handlers

Benefits

Improve reserving accuracy
Reduce expenses and optimize claims cycle times
Improve reporting accuracy
Get a 360=degree view of homeowner, dwelling, property, (location, credit score) and related risks
Improve risk analysis and prevention