Smarter Decisions

Made on Duck Creek.

There’s a new standard in homeowners’ insurance which allows insurers to quickly design intuitive and intelligent solutions that adapt to homeowners’ ever-changing needs by providing policy solutions, flexible payment options, frictionless claim resolution, and superior user experiences. With the Duck Creek Suite, we provide insurance-specific SaaS applications, homeowners-specific integrations and content, and low-code tools you need to rapidly seize opportunity and reinvent yourself in a market of constant change.

Benefits

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Accelerate business growth

Tailor coverage to insureds’ needs by unifying multiple data sources such as roof quality and risk perils, policyholder credit score, home telematics, and fraud risk protection to create a single source of truth that captures customer intent. Make products that incorporate non-traditional variables for pricing and discounts that incentives producers and influence customer behavior.

Tackle emerging and complex risks

Managing new and complex risks is simplified with tools that empower underwriters and claims handlers with the ability to make faster and more informed decisions. As market conditions or strategies evolve, you can adjust workflows with agility to ensure that experiences remain efficient and productive.

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Design ideal producer experiences

There’s no one-size-fits-all approach for bringing products to market and serving customers. Whether your business works with agents, brokers, wholesalers, or MGAs – in close collaboration or by offering self-service – you can define the experiences that make it easy do business no matter the distribution channel.

The combination of the full-scale functionality of the Duck Creek Suite and its ability to offer these capabilities as a cloud solution makes Duck Creek the ideal business partner for this highly strategic initiative.

Matt Bates
VP of Information Technology

Our loss ratios are 20% lower than what we expected when we started this business. That’s due in part to our ability to make changes in Duck Creek and deploy them into production very quickly when underwriters see emerging trends.

Kardiner Cadet
SVP of e-Commerce

Specialty Lines Solutions

Implement a product factory approach to quickly create products and experiment

Capabilities Enabled

  • Rationalize product portfolios using an inheritance model to create base products that act as reusable components for differentiated hierarchies
  • Enable business experts to rapidly iterate on product definitions including forms, endorsements, coverages, business rules, or user interfaces without the need for IT intervention
  • Leverage industry content templates and kits as the base components for specialty lines to accelerate the development process

Benefits

  • Increased speed to market
  • Reduction in product development resources
  • Stay current with industry actuarial data

Identify new opportunities, quickly determine the viability of new products, and track performance

Capabilities Enabled

  • Create a single source of truth that centralizes data across insurance core systems, other internal systems, and external data feeds
  • Maintain a timely view of the risk, regulatory, and economic landscape with tools that ease data mapping, business rules management, and metrics development
  • Develop persona-based reports and dashboards that answer common operational or management questions and provide insights to executives, underwriters, and claims handlers

Benefits

  • Improved data completeness and quality
  • Faster decision making
  • Advanced analytics

Empower experts in their markets to construct the right products

Capabilities Enabled

  • Streamline workflows for complex, high-touch underwriting activities like account reviews, renewals, and the evaluation, negotiation, and pricing of risk
  • Incorporate complex rating variables and algorithms within underwriting to accurately assess unique risks, including for large schedule policies, without sacrificing performance
  • Embed data and predictive analytics at every decision point to ensure proper segmentation, risk selection, and price adequacy

Benefits

  • Increased underwriter productivity
  • Lower loss ratios
  • Higher customer satisfaction scores

Take out the drudgery and let your adjusters focus on claims themselves to get the right outcomes fast

Capabilities Enabled

  • Design a claims lifecycle that can handle any scenario and quickly make adjustments to rules and workflows as your experience with new types of claims increases
  • Embed data and predictive analytics at every decision point to ensure proper claims triaging and accurate loss evaluation
  • Orchestrate a variety of stakeholders including claims adjusters, litigators, and vendors to efficiently help customers recover from losses

Benefits

  • Increased claims handler productivity
  • Lower loss adjustment expenses
  • Shorter claims throughput times

Be the first to meet your producers’ needs and win their loyalty

Capabilities Enabled

  • Extend underwriting capabilities to producer portals or integrate with broker management systems, making it easy to choose your products
  • Automate the intake of new business submitted via email in ACORD PDF file format for processing submissions within point of sale, CRM, or policy systems
  • Cross-sell products with a lead line that a broker may be writing with another commercial carrier

Benefits

  • More productive and loyal producers
  • Faster turnaround on quoting requests
  • Increased cross-sell and up-sell

Improve onboarding, compliance, and compensation for better engagement with producers

Capabilities Enabled

  • Streamline recruiting, contracting, licensing, and appointments to quickly get producers up to speed and ready to sell policies
  • Create differentiated commission plans, profit-sharing schemes, or non-monetary incentives that steer producers towards the right outcomes
  • Collaboratively build action plans, define goals, track performance, and stay engaged with producers to successfully execute go-to-market strategies

Benefits

  • Faster and more satisfying onboarding experiences
  • Decreased channel management expenses
  • Increased productivity

Featured Integrations

Our comprehensive partner ecosystem features a number of integrations to technology providers who support homeowners: