customer support

How can we help?

Welcome to the Duck Creek Support Portal. We are excited to have all our resources in one place. Don’t forget to bookmark this page for future support requirements. Individual logins are required for systems at the moment.

Log a Case

Open a case to report issues, request information or make inquiries.

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Access the Pond

Join our Duck Creek User Community where you can access product and functionality knowledge and get answers to your questions. Register your interest by clicking below and our team will be in touch.

Duck Creek University

Start Learning

Log a Request

Access predefined Service Catalog items by category.

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Search Solution Center

Access a wealth of verified product documentation that supports and enhances your journey with Duck Creek products and services.

Access Solution Center

User Groups

Where customers & teams unite to shape software, share best practices, and understand market needs.

Access Here

Frequently Asked Questions

Duck Creek Loss Control works with over 150 insurers to reduce claims, enhance underwriting, and boost customer retention. Its integration with Duck Creek Policy provides underwriters with real-time risk insights, enabling smarter account selection, precise pricing, and proactive risk management. Automated workflows streamline underwriting and loss control processes, improving portfolio performance and customer satisfaction.

What lines of business does Duck Creek Loss Control traditionally work with?

How does Duck Creek Loss Control integrate with existing insurance systems and platforms?

How can Duck Creek Help You?

Modernize your operations, unlock AI-powered insights, and deliver better outcomes—at your pace.

Talk to Sales