Duck Creek Digital Customer Service

powered by Glia

 

Reinvent how you serve your producers and customers

 

Meet Your Producers and Customers on Their Screens

Duck Creek has formed a strategic alliance with Glia to resell Glia’s Digital Customer Service software.

With Duck Creek Digital Customer Service powered by Glia, insurers can leverage real-time chat, cobrowsing, screensharing, voice, video, and AI-powered bots to serve your producers and customers when, where, and how they need it.

Benefits

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Sell More Policies

Reduce friction and increase online conversion rates for completing a quote and binding coverage. Empower agents to show – not just tell – visitors how to navigate your digital properties with onscreen collaboration tools like cobrowsing, screen sharing and “live observation.”

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Increase Customer and Producer Satisfaction

Whether it’s preparing a new quote, making policy changes, filing a claim or paying a bill – guide your customers and producers on screen at their moment of need. Then, seamlessly transition to their communication channel of choice and lead them to current and future success.

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Improve Operational Efficiency

Get to market quickly with pre-built integrations to Duck Creek applications. Once live, reduce the average call-service time and costs spent supporting your customers or agents, brokers and other intermediaries.

Digital-First Customer Service Technology

2-4x
Improvement in policy application quote to bind conversions
20%+
Increase in customer satisfaction (CSAT) and Net Promoter Scores (NPS)
15-25%
Reduction in average call handling times in customer service centers
6
Weeks or less to implement, including integrations to Duck Creek applications
1
Digital property to seamlessly transition across all forms of communication
Useful Resources
Expand Your Value With Our Differentiated Approach to P&C
See It In Action Today

Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

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