Duck Creek Digital Customer Service

powered by Glia

 

Reinvent how you serve your producers and customers

 

Meet Your Producers and Customers on Their Screens

Duck Creek has formed a strategic alliance with Glia to resell Glia’s Digital Customer Service software.

With Duck Creek Digital Customer Service powered by Glia, insurers can leverage real-time chat, cobrowsing, screensharing, voice, video, and AI-powered bots to serve your producers and customers when, where, and how they need it.

Benefits

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Sell More Policies

Reduce friction and increase online conversion rates for completing a quote and binding coverage. Empower agents to show – not just tell – visitors how to navigate your digital properties with onscreen collaboration tools like cobrowsing, screen sharing and “live observation.”

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Increase Customer and Producer Satisfaction

Whether it’s preparing a new quote, making policy changes, filing a claim or paying a bill – guide your customers and producers on screen at their moment of need. Then, seamlessly transition to their communication channel of choice and lead them to current and future success.

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Improve Operational Efficiency

Get to market quickly with pre-built integrations to Duck Creek applications. Once live, reduce the average call-service time and costs spent supporting your customers or agents, brokers and other intermediaries.

Digital-First Customer Service Technology

2-4x
Improvement in policy application quote to bind conversions
20%+
Increase in customer satisfaction (CSAT) and Net Promoter Scores (NPS)
15-25%
Reduction in average call handling times in customer service centers
6
Weeks or less to implement, including integrations to Duck Creek applications
1
Digital property to seamlessly transition across all forms of communication
Useful Resources
Expand Your Value With Our Differentiated Approach to P&C
See It In Action Today

Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

Talk to Sales

Duck Creek is committed to providing the information you need to solve your insurtech needs. Find answers to common questions below or, if this information isn't enough, fill out the form at the bottom of the page. Our team will respond with the answers you need.

Can I purchase Duck Creek products as a stand-alone, best-of-breed product, or only as part of a suite of products?

Duck Creek offers you the flexibility to purchase our products either in a stand-alone implementation, as part of an ala carte suite of products, or as a comprehensive suite. Our products are designed to work together or independently, providing you with the choice and flexibility you need.

What are the benefits of buying Duck Creek products as a suite?

Integration: The products are designed to work together seamlessly, providing a more streamlined and efficient experience.
Cost savings: Purchasing products as a suite may offer cost savings compared to purchasing them individually.
Consistency: Using a suite of products from the same company ensures a consistent user experience and reduces the learning curve for new users.

Are Duck Creek products available on the cloud?

Yes - Duck Creek’s products are deployed on Microsoft’s Azure cloud. Our evergreen SaaS (Software as a Service) platform is designed to lower the total cost of ownership for your solution without the need for large IT (Information Technology) teams and expensive upgrades. And with Active Delivery TM, available for Claims and Policy today and rolling out to all Duck Creek products, when a new version of a Duck Creek product comes out, “feature flags” allow you to accept the update on your terms, and start using the new version when you choose without deploying an IT team to manually update the system.