Meet Your Producers and Customers on Their Screens
Duck Creek has formed a strategic alliance with Glia to resell Glia’s Digital Customer Service software.
With Duck Creek Digital Customer Service powered by Glia, insurers can leverage real-time chat, cobrowsing, screensharing, voice, video, and AI-powered bots to serve your producers and customers when, where, and how they need it.
Sell More Policies
Reduce friction and increase online conversion rates for completing a quote and binding coverage. Empower agents to show – not just tell – visitors how to navigate your digital properties with onscreen collaboration tools like cobrowsing, screen sharing and “live observation.”
Increase Customer and Producer Satisfaction
Whether it’s preparing a new quote, making policy changes, filing a claim or paying a bill – guide your customers and producers on screen at their moment of need. Then, seamlessly transition to their communication channel of choice and lead them to current and future success.
Improve Operational Efficiency
Get to market quickly with pre-built integrations to Duck Creek applications. Once live, reduce the average call-service time and costs spent supporting your customers or agents, brokers and other intermediaries.
Digital-First Customer Service Technology
Improvement in policy application quote to bind conversions
Increase in customer satisfaction (CSAT) and Net Promoter Scores (NPS)
Reduction in average call handling times in customer service centers
Weeks or less to implement, including integrations to Duck Creek applications
Digital property to seamlessly transition across all forms of communication
Accelerate Policy Sales
Enhance Customer Support
Improve Producer Experiences
Pre-Built Integrations to Duck Creek
Enable your CSRs to proactively assist your customers to purchase the right insurance
Make it easier for customers to buy online
Proactively engage potential customers before they abandon purchasing coverage
Provide onscreen guidance from quote to bind
Offer upsell and cross-sell options that meet customer needs
Assist customers throughout their insurance journey
Help policyholders make policy changes, file a claim, pay a bill and more
Leverage “live observation” (i.e. see the caller’s screen) and cobrowsing to rapidly resolve issues
When engagements get complex, enable customers to upgrade communication from chat to voice or video, at any time
Improve the satisfaction and loyalty of your producers
Enable your producers to connect with your underwriting help desk in real time to complete a quote
Allow producers to get help from your agency support team with claims, billing and payments, commissions, and compliance
Build agent confidence, proficiency, and reduce confusion so they can get back to doing business
Rapidly embed Duck Creek Digital Customer Service powered by Glia into any digital property, including Duck Creek Producer and Duck Creek Policy.