Duck Creek Digital Customer Service

powered by Glia


Reinvent how you serve your producers and customers


Meet Your Producers and Customers on Their Screens

Duck Creek has formed a strategic alliance with Glia to resell Glia’s Digital Customer Service software.

With Duck Creek Digital Customer Service powered by Glia, insurers can leverage real-time chat, cobrowsing, screensharing, voice, video, and AI-powered bots to serve your producers and customers when, where, and how they need it.


Sell More Policies

Reduce friction and increase online conversion rates for completing a quote and binding coverage. Empower agents to show – not just tell – visitors how to navigate your digital properties with onscreen collaboration tools like cobrowsing, screen sharing and “live observation.”

Increase Customer and Producer Satisfaction

Whether it’s preparing a new quote, making policy changes, filing a claim or paying a bill – guide your customers and producers on screen at their moment of need. Then, seamlessly transition to their communication channel of choice and lead them to current and future success.

Improve Operational Efficiency

Get to market quickly with pre-built integrations to Duck Creek applications. Once live, reduce the average call-service time and costs spent supporting your customers or agents, brokers and other intermediaries.

Digital-First Customer Service Technology

Improvement in policy application quote to bind conversions
Increase in customer satisfaction (CSAT) and Net Promoter Scores (NPS)
Reduction in average call handling times in customer service centers
Weeks or less to implement, including integrations to Duck Creek applications
Digital property to seamlessly transition across all forms of communication
Useful Resources
Expand Your Value with Our Differentiated Approach to P&C
See It In Action Today

Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

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