Duck Creek Digital Customer Service

Reinvent how you serve your producers and customers

Digital Customer Service Powered By Glia

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Meet Your Producers and Customers on Their Screens

Duck Creek has formed a strategic alliance with Glia to resell Glia’s Digital Customer Service software.

With Duck Creek Digital Customer Service ^{powered by Glia}, insurers can leverage real-time chat, cobrowsing, screensharing, voice, video, and AI-powered bots to serve your producers and customers when, where, and how they need it.

Benefits

Sell More Policies

Reduce friction and increase online conversion rates for completing a quote and binding coverage. Empower agents to show – not just tell – visitors how to navigate your digital properties with onscreen collaboration tools like cobrowsing, screen sharing and “live observation.”

Increase Customer and Producer Satisfaction

Whether it’s preparing a new quote, making policy changes, filing a claim or paying a bill – guide your customers and producers on screen at their moment of need. Then, seamlessly transition to their communication channel of choice and lead them to current and future success.

Improve Operational Efficiency

Get to market quickly with pre-built integrations to Duck Creek applications. Once live, reduce the average call-service time and costs spent supporting your customers or agents, brokers and other intermediaries.

Digital-First Customer Service Technology

2-4x

Improvement in policy application quote to bind conversions

20%+

Increase in customer satisfaction (CSAT) and Net Promoter Scores (NPS)

15-25%

Reduction in average call handling times in customer service centers

Weeks or less to implement, including integrations to Duck Creek applications

Digital property to seamlessly transition across all forms of communication

Use Cases

Accelerate Policy Sales

Enhance Customer Support

Improve Producer Experiences

Pre-Built Integrations to Duck Creek

Enable your CSRs to proactively assist your customers to purchase the right insurance

Make it easier for customers to buy online

Proactively engage potential customers before they abandon purchasing coverage

Provide onscreen guidance from quote to bind

Offer upsell and cross-sell options that meet customer needs

Assist customers throughout their insurance journey

Help policyholders make policy changes, file a claim, pay a bill and more

Leverage “live observation” (i.e. see the caller’s screen) and cobrowsing to rapidly resolve issues

When engagements get complex, enable customers to upgrade communication from chat to voice or video, at any time

Improve the satisfaction and loyalty of your producers

Enable your producers to connect with your underwriting help desk in real time to complete a quote

Allow producers to get help from your agency support team with claims, billing and payments, commissions, and compliance

Build agent confidence, proficiency, and reduce confusion so they can get back to doing business

Rapidly embed Duck Creek Digital Customer Service ^{powered by Glia} into any digital property, including Duck Creek Producer and Duck Creek Policy.

Learn more on the Content Exchange

Accelerate speed-to-market with pre-built, Glia Anywhere Enabled Integrations for Producer and Policy

Refocus IT resources from wiring up integrations to supporting higher value work

Enhance your persona-optimized webpages with digital-first communications

Useful Resources

Blogs Resources Events

Partner Podcast

Digital Customer Service: Transforming Producer Experience on...

April 12, 2022

Rick DeLisi from Glia discusses the impact of Digital Customer Service (DCS)...

Brochure

Reinvent how you serve your producers and customers

January 9, 2023

With Duck Creek Digital Customer Service powered by Glia, insurers can leverage...

Webinar

Transforming Customer Service for a Digital-First World: You...

April 21, 2022

Harnessing digital innovations to transform insurance is essential and is far easier...

Expand Your Value With Our Differentiated Approach to P&C

Duck Creek Producer

Duck Creek Producer enables insurers to drive product/market expansion by providing intuitive online transactions for agents, brokers, MGAs or policyholders.

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Policy

Customer needs are evolving rapidly. Duck Creek Policy is a powerful and flexible policy administration system that enables carriers to service the complete policy lifecycle.

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See It In Action Today

Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

Talk to Sales

Frequently Asked Questions

Duck Creek is committed to providing the information you need to solve your insurtech needs. Find answers to common questions below or, if this information isn't enough, fill out the form at the bottom of the page. Our team will respond with the answers you need.

Can I purchase Duck Creek products as a stand-alone, best-of-breed product, or only as part of a suite of products?

Duck Creek offers you the flexibility to purchase our products either in a stand-alone implementation, as part of an à la carte suite of products, or as a comprehensive suite. Our products are designed to work together or independently, providing you with the choice and flexibility you need.

What are the benefits of buying Duck Creek products as a suite?

Integration: The products are designed to work together seamlessly, providing a more streamlined and efficient experience.
Cost savings: Purchasing products as a suite may offer cost savings compared to purchasing them individually.
Consistency: Using a suite of products from the same company ensures a consistent user experience and reduces the learning curve for new users.

Are Duck Creek products available on the cloud?

Yes - Duck Creek’s products are deployed on Microsoft’s Azure cloud. Our evergreen SaaS (Software as a Service) platform is designed to lower the total cost of ownership for your solution without the need for large IT (Information Technology) teams and expensive upgrades. And with Active Delivery, available for Claims and Policy today and rolling out to all Duck Creek products, when a new version of a Duck Creek product comes out, “feature flags” allow you to accept the update on your terms, and start using the new version when you choose without deploying an IT team to manually update the system.