Where Smarter Claims Begin
Transform the most manual, fragmented moment in claims into an intelligent and enriched claims intake and triage experience.
Transform FNOL from Manual Intake to Intelligent Outcomes
Turn the first notice of loss into a strategic advantage with real-time enrichment and automated, auditable and defensible actions.
Cleaner Data from First Contact
- Superior data quality from day one.
- Reduced need for manual interactions.
- Improved claimant and agent experience.
Real-Time Enrichment and Triage
- Proactive identification of potential claims anomalies.
- Immediate visibility into claim severity and coverage context.
- Elimination of information silos during the initial intake phase.
Explainable, Auditable AI Decision
Why Agentic FNOL
Automate manual tasks, accelerate triage, and focus your claims team’s expertise on the moments that require it most.
Connected from Quote to Claim—and Every Mile in Between
Duck Creek’s integrated platform manages the complete commercial auto lifecycle, giving you seamless data flow, operational efficiency, and real-time visibility
Trusted by leading insurers worldwide to accelerate product innovation, elevate underwriting accuracy, and deliver policies faster.
- 5 seconds to tailored quotes; in-force policies, 5 minutes
- 70% reduction in time to update rates and factors
- Up to 75% reduction in product costs and delivery time
A highly configurable rating engine designed to deliver accurate pricing, adapt instantly to market changes, and scale seamlessly.
- 45-day go-live with pre-defined commercial products
- 750,000 quotes processed per day
- 50% reduction in rate change deployment time
A flexible billing platform designed to help insurers get paid faster, streamline customer experiences, improve cash flow, and deliver real‑time financial visibility.
- 80% of critical service questions addressed on one screen
- 100+ EFT payments processed per second
- 2,000+ invoices generated per minute
A proven claims solution that reduces leakage, shortens cycle times, and delivers consistent, empathetic experiences across every claim.
- 30 million+ claims processed via Duck Creek OnDemand
- Less than 1 day to make an assignment or rule change
- Scaled to 60,000+ claims per day during a CAT event
Frequently Asked Questions
Agentic First Notice of Loss, or FNOL, is an autonomous claims intake capability that captures, validates, triages, and routes claims from first contact.
Duck Creek’s current Agentic First Notice of Loss solution is focused on Personal Auto FNOL, from simple glass claims through complex collision scenarios.
No. Agentic First Loss of Notice automates routine intake while keeping adjusters focused on high-value decisions requiring judgment and empathy.
Resources to Power Your Knowledge
Trusted resources selected for distribution and compliance leaders