Frequently Asked
Questions

Yes. It is designed to support all lines of business through a carrier-configurable foundation. The initial deployment is scoped around the carrier’s products, policy environment, knowledge sources, and chosen use cases.

It is built around the carrier’s own policy context. It helps users work with information about the relevant quote or policy, supported by approved carrier knowledge, rather than requiring them to assemble that context themselves.

APA designed for carrier service teams, underwriting operations, producers, including agents and brokers, and policyholders

Duck Creek Agentic Policy Assistant brings natural-language assistance into policy servicing. It combines relevant policy context with supported carrier knowledge to help users answer questions and find the next step.

Send Underwriting’s Agentic Framework runs AI inside the underwriting platform with guardrails, audit trails, and usage controls built in. Use pre-built Managed Agents for submission intake, data extraction, and document generation, or build your own agents within the framework. 
 
Send Underwriting was the first underwriting product to be ISO/IEC 42001 certified. 

Yes. Send Underwriting is API-first, with pre-built connectors for placing platforms, insurance data providers, rating engines, document stores, and policy administration systems, including non-Duck Creek products. You can deploy Send Underwriting alongside your current systems and migrate workflows incrementally.

Yes. Send is the only platform purpose-built to support direct, delegated, and reinsurance underwriting in a single environment. Underwriting data and capabilities are shared across operating models, giving you one view of your entire book without managing separate systems.

The Send underwriting platform includes everything you would expect from a modern workbench but provides additional orchestration capabilities that connect your entire underwriting operation – from submission intake and data extraction through quoting, rating, binding, post-bind processing, and portfolio management.

This means your underwriting tools do not sit as standalone systems but operate within a connected platform where data flows seamlessly within your underwriting processes.

An underwriting orchestration engine is the layer that connects people, data, AI, and workflows into a single underwriting experience – coordinating every step from submission intake and triage, through enrichment, risk assessment, and pricing, to quote, bind, and post-bind workflows. Rather than replacing your systems, it orchestrates them: your raters, your data providers, your core platform, your AI agents.

No. The goal is to empower underwriters, not replace them. AI handles manual work — organizing submissions, extracting data, coordinating workflows — so underwriters can focus on risk selection, judgment, and broker relationships.

Yes. Send remains a standalone platform that integrates with any policy administration, pricing, and rating systems — and we’ll continue selling it to users of non-Duck Creek systems, just as Send does today.