Frequently Asked
Questions

Yes. Send Underwriting is API-first, with pre-built connectors for placing platforms, insurance data providers, rating engines, document stores, and policy administration systems, including non-Duck Creek products. You can deploy Send Underwriting alongside your current systems and migrate workflows incrementally.

Yes. Send is the only platform purpose-built to support direct, delegated, and reinsurance underwriting in a single environment. Underwriting data and capabilities are shared across operating models, giving you one view of your entire book without managing separate systems.

The Send underwriting platform includes everything you would expect from a modern workbench but provides additional orchestration capabilities that connect your entire underwriting operation – from submission intake and data extraction through quoting, rating, binding, post-bind processing, and portfolio management.

This means your underwriting tools do not sit as standalone systems but operate within a connected platform where data flows seamlessly within your underwriting processes.

An underwriting orchestration engine is the layer that connects people, data, AI, and workflows into a single underwriting experience – coordinating every step from submission intake and triage, through enrichment, risk assessment, and pricing, to quote, bind, and post-bind workflows. Rather than replacing your systems, it orchestrates them: your raters, your data providers, your core platform, your AI agents.

No. The goal is to empower underwriters, not replace them. AI handles manual work — organizing submissions, extracting data, coordinating workflows — so underwriters can focus on risk selection, judgment, and broker relationships.

Yes. Send remains a standalone platform that integrates with any policy administration, pricing, and rating systems — and we’ll continue selling it to users of non-Duck Creek systems, just as Send does today.

Continuity. The Send platform continues, and existing product, support, and account relationships remain in place. No core system migration is required. Over time, Send customers gain the benefit of Duck Creek’s scale, R&D investment, and global reach.

Expanded underwriting capabilities and a more connected path from submission through underwriting decision into core policy and rating workflows. Duck Creek customers can license all Send products today to enhance their existing policy administration systems.

Send provides an underwriting workbench and orchestration engine spanning the full underwriting lifecycle — submission intake and triage, document ingestion, data enrichment, underwriting intelligence, third-party connectivity, document generation, risk monitoring, renewal preparation, and delegated authority.

To expand our underwriting platform capabilities, accelerate our agentic underwriting strategy, and strengthen our position in London Market and specialty insurance. Together, Duck Creek and Send deliver the only Agentic AI Platform from submission to bind and beyond.

Send is an AI-native underwriting orchestration platform founded in 2017 and headquartered in London. Send serves insurers, MGAs, reinsurers, and delegated authority businesses across the UK, US, Canada, Mexico, Bermuda, and the London Market.