Frequently Asked
Questions
No. The goal is to empower underwriters, not replace them. AI handles manual work — organizing submissions, extracting data, coordinating workflows — so underwriters can focus on risk selection, judgment, and broker relationships.
Yes. Send remains a standalone platform that integrates with any policy administration, pricing, and rating systems — and we’ll continue selling it to users of non-Duck Creek systems, just as Send does today.
Continuity. The Send platform continues, and existing product, support, and account relationships remain in place. No core system migration is required. Over time, Send customers gain the benefit of Duck Creek’s scale, R&D investment, and global reach.
Expanded underwriting capabilities and a more connected path from submission through underwriting decision into core policy and rating workflows. Duck Creek customers can license all Send products today to enhance their existing policy administration systems.
Send provides an underwriting workbench and orchestration engine spanning the full underwriting lifecycle — submission intake and triage, document ingestion, data enrichment, underwriting intelligence, third-party connectivity, document generation, risk monitoring, renewal preparation, and delegated authority.
To expand our underwriting platform capabilities, accelerate our agentic underwriting strategy, and strengthen our position in London Market and specialty insurance. Together, Duck Creek and Send deliver the only Agentic AI Platform from submission to bind and beyond.
Send is an AI-native underwriting orchestration platform founded in 2017 and headquartered in London. Send serves insurers, MGAs, reinsurers, and delegated authority businesses across the UK, US, Canada, Mexico, Bermuda, and the London Market.
Duck Creek University provides each student with a virtual training environment for all hands-on classes. Some course materials are available in the training environment, and any printed materials will be given to attendees prior to class. Attendees may use their own laptops or DCU will provide laptops. Your welcome message will indicate the option that is selected for your session.
Business casual (including jeans) is encouraged, and we want each guest to dress comfortably while they attend DCU training.
Trainers are available during breaks and after class to answer questions and to help individual students.
Classes typically start at 8:30 a.m. and usually end at 4:30 p.m. You will receive a welcome message prior to class stating the times for your session. Classes can be dismissed early on their last day so that students can catch flights home. Please inform your instructor at the beginning of the week if you will need to leave early for a flight.
Any individual employed by a Duck Creek client or partner is invited to attend our boot camps and take an assessment. Master and Proficient levels of certification are available.