Duck Creek Acquires
Send Technology
Duck Creek has acquired Send, the AI-native underwriting orchestration engine—creating the industry’s first and only complete agentic underwriting-to-core platform for commercial, specialty, and London Market insurers.
Who is Send Technology?
Send is the leading underwriting orchestration engine, trusted by world-class insurers to help them navigate complex risks. The platform helps commercial insurers, MGAs and reinsurers modernize underwriting, cut friction, and grow profitably in complex markets. It is the only platform purpose-built for multi-operating models.
AI-Native Underwriting Orchestration Engine
Underwriting has never lacked tools. It lacks coordination.
Submissions arrive by email and broker portals, risk data is re-keyed into spreadsheets and rating tools, decisions are tracked in one system and executed in another—and underwriters spend most of their day hunting for data and stitching it all together.
An underwriting orchestration engine is the layer that fixes this. It is an important evolution from the foundation of a workbench into a platform that connects people, data, AI, and workflows into a single underwriting experience—coordinating every step from submission intake and triage, through enrichment, risk assessment, and pricing, to quote, bind, and post-bind workflows. Rather than replacing your systems, it orchestrates them: your raters, your data providers, your core platform, your AI agents.
The result: underwriters stop managing systems and start managing risk—acting with greater speed, consistency, and confidence.
Proven Results from Send Customers
The Underwriting Technology Stack Redefined
Modern underwriting needs three connected layers: a system of action where underwriters work, a system of intelligence that decides and governs, and a system of record where decisions execute. Duck Creek + Send is the only platform that delivers all three—connected, governed, and available today.
Where Underwriting Happens
Submission intake, triage, AI-enabled data extraction and enrichment, risk assessment, pricing, approvals, and document generation—one
risk-centered workspace from submission to bind and beyond.
Where Decisions Get Smarter
Deploy, orchestrate, and govern insurance-native AI agents across the underwriting lifecycle—with the transparency, auditability, and humanin- the-loop control that trusted decisioning demands.
Where Decisions Execute
Policy, Rating, Billing, Claims, and Reinsurance on a single platform with one data foundation—so underwriting actions take place inside the core, not in a disconnected bolt-on.
One Vision for the Future of Underwriting
See the Agentic Underwriting-to-Core Platform in Action
Discover how Duck Creek + Send can help your team quote faster, select risk
smarter, and grow more profitably—from submission to bind and beyond.
Frequently Asked Questions
Send is an AI-native underwriting orchestration platform founded in 2017 and headquartered in London. Send serves insurers, MGAs, reinsurers, and delegated authority businesses across the UK, US, Canada, Mexico, Bermuda, and the London Market.
To expand our underwriting platform capabilities, accelerate our agentic underwriting strategy, and strengthen our position in London Market and specialty insurance. Together, Duck Creek and Send deliver the only Agentic AI Platform from submission to bind and beyond.
Send provides an underwriting workbench and orchestration engine spanning the full underwriting lifecycle — submission intake and triage, document ingestion, data enrichment, underwriting intelligence, third-party connectivity, document generation, risk monitoring, renewal preparation, and delegated authority.
Expanded underwriting capabilities and a more connected path from submission through underwriting decision into core policy and rating workflows. Duck Creek customers can license all Send products today to enhance their existing policy administration systems.
Continuity. The Send platform continues, and existing product, support, and account relationships remain in place. No core system migration is required. Over time, Send customers gain the benefit of Duck Creek’s scale, R&D investment, and global reach.
Yes. Send remains a standalone platform that integrates with any policy administration, pricing, and rating systems — and we’ll continue selling it to users of non-Duck Creek systems, just as Send does today.
No. The goal is to empower underwriters, not replace them. AI handles manual work — organizing submissions, extracting data, coordinating workflows — so underwriters can focus on risk selection, judgment, and broker relationships.
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