Spixii

Convert complex insurance customer-facing processes into simple, compliant, & highly-effective conversational automation

Spixii conversational robots execute quote & buy, policy enquiries, and adjustments, as well as first notice of loss and claims updates. Conversational Process Automation (CPA) gives the scalability and resilience missing from call centres and web live chats. It also maintains dialogue with the end user, which sadly disappears with web-forms. Spixii advanced analytics enable continuous improvement of the customer experience and operational performance.

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Advantages

Accelerate digitalisation & automation with rapid and scalable deployment thanks to pre-integration with Duck Creek core systems

Insurance processes templates ready for various lines of business (e.g. property, motor, and travel) and for different customer segments (e.g. individuals and SMEs)

World-class experience with historical Net Promoter Score (NPS) above 70%

Features

Security and compliant architecture with data standards and industry-specific regulations

Available secure content management system module to allow the upload of photo, video, and invoices

Cloud-agnostic and transferable in any desired geography

Expertise

Proven expertise and performance based on a multi-year partnership with large insurance companies

Awarded “Claims Technology Partner of the Year” by Insurance Post Claims Awards UK 2019 and British Claims Awards 2018, won in partnership with Zurich UK

Recognised in Gartner’s “Cool Vendors in Insurance”