- World-class experience with historical Net Promoter Score (NPS) above 70%
- Claims automation templates ready for various lines of business (e.g. property, motor, travel) and different customer segments (e.g. individuals, SMEs, large commercials)
- Rapid and scalable deployment
Spixii translates customer-facing processes into automated conversations using the Spixii conversational process platform. Recognised amongst the “Cool Vendors in Insurance” by Gartner in 2018 and certified ISO 27 001 for information security, Spixii enables leading insurance companies to be more resilient and performant with end-to-end automation while providing their customers with superior experience and keeping the personal touch with well-designed conversations.
Combining intelligent and compliant chatbots, as well as robust and secure integration with actionable insights reporting, the Spixii conversational process platform complements perfectly the Duck Creek Suite resulting in higher customer experience while cutting costs.
Spixii Claims solution
Based on the Spixii conversational process platform, and now integrated to Duck Creek Claims, the Spixii Claims solution redefines the so-called “moment of truth” for claimants and insurers. The Spixii Claims solution captures with empathy, validates using business rules, and transmits claims information securely to Duck Creek Claims via a pre-built integration.
Straight-through processing is the new standard for simple claims, and does not require a human touch. For more complex claims, claimants can self-serve the information via the Spixii Claims solution, fetching the information directly from Duck Creek Claims workflows leading to operational efficiencies and customer retention.
Insurance companies and their claims handlers will be able to resolve claims in a faster way, resulting in control of cash flow and improved customer experience.