Homeowners’ Solutions
Protected Homes.
Made on Duck Creek.
There’s a new standard in homeowners’ insurance which allows insurers to quickly design intuitive and intelligent solutions that adapt to homeowners’ ever-changing needs by providing policy solutions, flexible payment options, frictionless claim resolution, and superior user experiences. With the Duck Creek Suite, we provide insurance-specific SaaS applications, homeowners-specific integrations and content, and low-code tools you need to rapidly seize opportunity and reinvent yourself in a market of constant change.
End-to-End Homeowners Lifecycle
Utilize our Homeowners LOB kit in conjunction with Duck Creek Rating to deliver homeowners’ insurance that gives homeowners the right protection
Capabilities Enabled
- Leverage our Personal Home LOB Kits and low-code tools to quickly develop coverages, rules, rates, and forms to better protect homeowners and their properties
- Access our partner ecosystem integrations for data validation of property address and location, roof quality, natural disaster intelligence, etc., which enable more accurate pricing and streamline underwriting
Benefits
- Implement new products in weeks, not years
- Reduce product development resources
Enable “touchless” underwriting of personal property for new and renewal business
Capabilities Enabled
- Automate the homeowners’ policy lifecycle from quote to underwriting and renewal with the ability to include skilled employees as needed
- Deliver rating results within seconds to comparative shopping websites or agency management systems and tailor quotes
- Process out-of-sequence endorsements and easily add new property such as jewelry, fine art, or anything else of value
- Utilize smart sensors and smart devices through our ecosystem integrations that prevent loss by notifying insureds of potential issues such as gas leaks, water leaks, or open garages
Benefits
- Increase customer satisfaction through more adequate and affordable coverage
- Safer homes – pay for required protection
- Notify insureds of issues such as leaks via smart sensors
Develop the flexible homeowners’ insurance payment options your customers expect
Capabilities Enabled
- Define payment plans, discounts, and installments that meet the unique needs of customer journeys
- Support modern payment options like eCheck or auto-pay from bank accounts and credit cards
- Reach out to homeowners with reminders and notices or implement penalties for late payments to ensure that payments are received on time
- Leverage APIs to provide homeowners seamless, omni-channel payment options across web, mobile, email, and text messaging
Benefits
- Increase customer retention by offering recurring payments vs one-time payments
- Reduce payment-related calls
From wind and hail damage to break-ins and theft, automate the homeowners’ claims lifecycle
Capabilities Enabled
- Automate property loss from first notice to investigation, evaluation, adjudication, payment, and CAT management with the ability to include skilled claims handlers as needed
- Engage with homeowners and deliver transparency throughout the claims lifecycle when necessary to reassure and update them on the status of their claims
- Utilize digital capabilities to complete the investigation phase and avoid in-person inspections
- Integrate with our partner ecosystem to utilize IoT devices to prevent losses and enable connected homes
Benefits
- Decrease claims processing times
- Reduce claims leakage
- Increase customer satisfaction
- Speed claim processing and resolution
- Lower loss adjustment expenses
- Improve homeowner/claimant experiences
Engage with more productive and loyal producers
Capabilities Enabled
- Ensure that homeowners and renters find the right coverage by extending your distribution networks with our partner ecosystem
- Seamlessly connect customers or agents to quoting portals by eliminating redundant data entry after they initiate quotes on agent
- Leverage a single point of change to maintain multiple user portals under a common set of product definitions
Benefits
- Increase new business to consumer or agent portals
- Increase agent retention
- Optimize quote to bind ratios
- Lower customer acquisition costs
- Increase customer satisfaction
- Lower portal maintenance costs
Gain a 360-degree view of homeowner, dwelling, and related risks
Capabilities Enabled
- Create a single source of truth that consolidates homeowner and property data across Duck Creek solutions, internal systems, and external data feeds like smart sensors
- Maintain timely views of the homeowner, regulatory, and economic landscape with tools that ease data mapping, business rules management, and metrics development
- Develop persona-based reports and dashboards that answer common operational or management questions and provide analytic insights to executives, underwriters, and claims handlers
Benefits
- Improve reserving accuracy
- Reduce expenses and optimize claims cycle times
- Improve reporting accuracy
- Get a 360=degree view of homeowner, dwelling, property, (location, credit score) and related risks
- Improve risk analysis and prevention
Featured Integrations
Our comprehensive partner ecosystem features a number of integrations to technology providers who support homeowners:
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