Duck Creek Policy

End-to-end policy lifecycle administration for building,
delivering, and servicing innovative products that delight
your customers

Policy

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Delight Insureds with Innovative Insurance Product Solutions

Duck Creek Policy enables P&C carriers to deliver insurance products at scale in an era of rapid, customer-centric innovation and growth. It supports the full policy lifecycle administration process with automation and workflow management capabilities, an integrated development environment for insurance products, and pre-built content, so that carriers can go to market faster, increase operational efficiencies, and improve customer satisfaction – built using low-code tools and delivered in a SaaS model.

Learn how new product innovation strategies accelerate speed to market in this practical guide.

Benefits

Improve Underwriting Performance

Duck Creek Policy delivers consistent underwriting outcomes through rules-based processing during straight-through processing or high-touch workflows. The openness of the Duck Creek Platform enables carriers to integrate data and predictive analytics like fraud detection, property or vehicle imports, or cyber risks that improve risk selection and pricing.

Improve Customer Satisfaction

Rapidly responding to shifting customer needs with new or updated products is made possible with the configurability and scalability of Duck Creek Policy. Product changes can be easily implemented by business users with Duck Creek’s low-code tools, and with inheritance, configurators are able to reuse commonly found definitions across all products.

Improve Operational Efficiency

Duck Creek Policy, Rating, and Industry Content increase operational efficiencies by automating and streamlining manual processes and providing out-of-the box content. Reduce expense ratios and improve core operation performance by providing faster responses to inquiries, running significantly higher volume workflows, and increase speed to market with accelerated development of new and updated products.

A Trusted and Reliable SaaS Policy System

50K+

Number of transactions processed in a day

Seconds to produce tailored quotes; in-force policies in 5 minutes

Days to deploy an initial line of business

70%

Reduction in time to update rates and factors

End to End Policy Lifecycle

Quote

Underwrite

New Business

Endorse

Audit

Renew

Cancel

Reissue

Duck Creek Policy’s dynamic workflow and robust integration capabilities make it easy to quote policies – improving pricing speed and accuracy.

Quick quote workflow – allowing carriers to define required data capture at different stages of the quoting process – providing streamlined quoting capabilities

Optimized to take advantage of external data sources to speed capture of intake data

Straight-through processing rules support low-touch and true no-touch quoting and issuance

Automated quote proposal/letter generation

Omni-channel, responsive user experience – connecting with customers and insureds on their terms

Intelligent underwriting assigns resources and provides guidance throughout the underwriting process. Underwriting Workbench offers additional add-on capabilities.

Various levels of automated underwriting depending on the complexity of the risk

Intelligent use of available data can further reduce the time to underwrite the quote or policy and drive appropriate workflow

Account level access to view activity across the account

Underwriter dashboard supports workload management and balancing

Online collaboration and documentation to document underwriting process and decisions

Reduce quote conversion time and costs by converting all quote data to new business policy data.

Full access to quoting and underwriting history

Quote data automatically converted to new business policy data, eliminating re-keying

Document triggering and pre-fill incorporated in issuance process

Policy details provide access to policy notes, notifications, and attachments, creating an electronic file folder

Optimize underwriters’, CSRs’, and processor’s workflows, making mid-term policy changes with intelligent endorsement processing.

Quickly view all endorsement activity across all terms of a policy - ensuring transaction accuracy

Automated out-of-sequence and cross-term endorsements, reducing processing time and improving customer satisfaction

Ability to view premium impact prior to transaction issuance – reducing the need to offset transactions

Third-party information ordering and automated underwriting improve data accuracy, pricing, and underwriter performance

Capture exposures and premiums through regularly scheduled interim audits and final audits – managing both internal and external expectations of audit premium due or owed.

Support for both interim and final audits

Return premium held until audit on cancelled policies

Post-audit declaration page

Ability to void and waive audits

Track audit transactions separately from mid-term policy transactions

Monthly reporting and self-audit capabilities

Seamlessly renew policies through automated renewal processing.

Accurately rate and underwrite renewal policies using effective date-driven rates and rules assignments

Intelligently generate renewal policy documents, selecting the correct form edition dates

Automatically issue renewal quotes or policies based on defined workflow and underwriting criteria

Incorporate loss data and re-order third-party data during renewal processing

Auto non-renew policies based on defined criteria or manually non-renew policies

Efficiently processed cancellations, either system-generated or manual, allow processors to focus on more complex customer requests.

Automated cancellation processing based on defined rules

Manually initiated cancellation

Support for short-rate and pro-rata cancellations

Cancellation notice generation

Reduce policy costs and recognize premium by quickly reinstating cancelled policies.

Easily reissue, reinstate, and rewrite policies

Notice generation based on the type of reissue, reinstate, or rewrite

Automatically reactivate offset transactions

System generated reinstate based on defined rules

Featured Integrations

Our comprehensive partner ecosystem features a number of integrations to technology providers who specialize in solving different use cases throughout the policy administration lifecycle.

Auto Loss History

Cyber Risk Scores

Property Risk Scores

Property Replacement Cost Estimates

Satellite Photo Roof Data

Auto Loss Data Enrichment

Telematics Driver Score

Predictive Risk Scores

Smart MVR Ordering

Chatbots and Communication

Driver Risk Assessments

Geospatial Analytics and AI

Bureau Content and LOB Kits

Vehicle History Report

Property Risk Data

Address Validation & Location Intelligence

Enterprise Content Management

View all Integrations

Testimonials

Customer satisfaction continues to be a key driver of our business, and Duck Creek’s industry expertise and advanced technology will help us deliver the exceptional service our customers expect. Every company knows that the future will continue to present more technology risks. Through this recent modernization, we’re better prepared to take advantage of the latest innovations and digital disrupters.

Delivering innovative products and services to our customers and agents is what drives us. Duck Creek is aligned with the business direction we are pursuing, and offers the configuration, product design, and rating engine we feel is best able to handle our needs now and in the years to come.

Useful Resources

Blog Resources Events

eBook

A Practical Guide to Scaling Innovation and Deployment

July 20, 2022

As technology leaders, you must respond rapidly to changes in business strategy...

Brochure

Duck Creek Policy Brochure

October 2, 2017

Your competition is fast, nimble and growing. Staying ahead of them means...

Analyst Report

xCelent Awards Vendor View Report

July 1, 2020

Celent’s ABCD Vendor View Report is a representation of a vendor marketplace showing the positioning of each...

Expand Your Value with More Duck Creek Products

Claims

Duck Creek Claims lets carriers make better, faster claims decisions and support their customers in the way they prefer when times get tough.

Learn More

Billing

Duck Creek Billing simplifies the billing experience for customers while increasing operational efficiencies for carriers by supporting the entire billing lifecycle in one end-to-end solution.

Learn More

See It In Action Today

Whether you’re looking to build unique mobile web transactional experiences for prospects, launch new insurance products, or update existing ones, our end-to-end PAS and multi-faceted team of insurance and technology experts can help get you there.

Frequently Asked Questions

Duck Creek is committed to providing the information you need to solve your insurtech needs. Find answers to common questions below or, if this information isn't enough, fill out the form at the bottom of the page. Our team will respond with the answers you need.

Can I purchase Duck Creek products as a stand-alone, best-of-breed product, or only as part of a suite of products?

Duck Creek offers you the flexibility to purchase our products either in a stand-alone implementation, as part of an ala carte suite of products, or as a comprehensive suite. Our products are designed to work together or independently, providing you with the choice and flexibility you need.

What are the benefits of buying Duck Creek products as a suite?

Integration: The products are designed to work together seamlessly, providing a more streamlined and efficient experience.
Cost savings: Purchasing products as a suite may offer cost savings compared to purchasing them individually.
Consistency: Using a suite of products from the same company ensures a consistent user experience and reduces the learning curve for new users.

Are Duck Creek products available on the cloud?

Yes - Duck Creek’s products are deployed on Microsoft’s Azure cloud. Our evergreen SaaS (Software as a Service) platform is designed to lower the total cost of ownership for your solution without the need for large IT (Information Technology) teams and expensive upgrades. And with Active Delivery TM, available for Claims and Policy today and rolling out to all Duck Creek products, when a new version of a Duck Creek product comes out, “feature flags” allow you to accept the update on your terms, and start using the new version when you choose without deploying an IT team to manually update the system.