Whatfix

Whatfix digital adoption platform (DAP) eliminates technology complexities that enable insurers build agile product rollouts, reduce operational expenses and deliver a superior experience to customers.

Whatfix empowers carriers and agents to get the most out of Duck Creek applications and digital processes with better adoption of these tools.

From policy servicing rep on Documentation, an underwriter on Risk Management, or claims adjuster on FNOL, Whatfix provides self-service on-demand support for each of them in the flow of work. It empowers these professionals with in-app personalized flows and walkthroughs, smart tooltips, task lists, and an embedded self-help widget that acts as a knowledge base. Whatfix ensures a better communication experience with agents & customers, automates repetitive and manual tasks, and reduces compliance errors in the policy or claims process.

As a Solution Partner, the Whatfix integration supports your Duck Creek Claims investment by improving the adoption and onboarding process for adjusters and providing continuous on-demand support to help them use the technology best. The integration provides claims-specific solutions, like ready-to-use templates for adjusters on state-specific help tips & smart nudges, such as bodily injury claims or a reminder to dispatch a tow, significantly improving the accuracy of claims at FNOL.

With browser and JS-embed integration options, Whatfix’s accelerator packages are easily deployed across Duck Creek’s products and fit in with insurer needs across all geographies, roles, & lines of business.

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Advantages

Reduce the Duck Creek user onboarding time by 30%+

Empower employees with on-demand support and in-app knowledge management, reducing support tickets by 40%+

Reduce claims processing time & save on compliance costs by 20%+ with Duck Creek templates for claims adjusters

Enhance NPS by 20+ basis points with claims-specific solution tips & FNOL workflows

Features

Ready-to-use claims integration with regulation & process-specific tips for error-free claims handling of adjusters

Interactive walkthroughs for smooth onboarding & on-demand support for new/experienced users on Duck Creek applications

Personalized in-app support layer to deliver all knowledge & help at the right place, right time while working on Duck Creek applications

Low-code content creation tool with advanced analytics & visualization to deliver workflow content at speed, manage change effectively and improve workflows

Expertise

Leader and Star Performer in Everest Group DAP PEAK Matrix 2021

Customer Success of the Year, GOLD GLOBEE® WINNER, USA 2021

Globee Disruptor Company of the Year, Gold Winner, Information Technology Cloud/SaaS 2021

#143 fastest-growing company in North America 2021, Deloitte Technology Fast 500