Smart Communications

Smart Communications™ helps the world's leading insurance organizations simplify customer and business communications – while making those communications do even more.

SmartCOMM™ helps insurance companies create, manage, and deliver personalized, interactive communications via policyholders’ preferred channels— at tremendous scale. Designed for the business user, SmartCOMM for Duck Creek supports a digital-first customer experience strategy helping to simplify and standardize processes in a pure cloud offering – enabling Insurers to take advantage of agility, quick innovation, and elastic scalability.

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Advantages
  • Transform Communications into Conversations
    Turn static, one-way communications into engaging, two-way customer conversations, significantly enhancing the customer experience.
  • Personalized, On-brand Customer Communications
    Increase customer satisfaction with communications that are highly personal, on-brand and contextually relevant, delivered to the channels preferred by your customers.
  • Business User Control
    Give your communications designers the tools to improve agility, responsiveness, and time-to-market for new products and services.
  • Smart Communications offers the only end-to-end solution that can deliver personalized, omnichannel conversations at scale and integrate that functionality into your existing systems.
Features
  • Flexible Interactive Communications: Your underwriters and claims handlers use SmartCOMM directly from within their Duck Creek environment to create targeted and personalized communications for customers, using free text or pre-approved text, branding and content.
  • Efficient On-Demand Communications: Directly from the comfort of the Duck Creek interface, underwriters and claims handlers increase their productivity by being able to quickly and effectively produce consistent, standardized communications in real-time with on-brand, accurate communications for their policyholders.
  • Accurate Policy Generation: Provides for a single template design for Policy Generation in the creation of policy quotes, policy contracts, renewals, and all associated policy documents.  When a transaction is received from Duck Creek Policy, the personalized communication is generated using SmartCOMM quickly and efficiently.
  • Business-Controlled Template Design: Within a user-friendly interface, leverage SmartCOMM’s browser-based template authoring for easy access to shared content, style sets, layouts, and shared data.  Duck Creek customers typically eliminate hundreds of old templates because in SmartCOMM’s one template approach, each is built with a multi-channel, multi-brand, multi-jurisdictional and multi-language design, greatly simplifying template maintenance.
Expertise
  • Smart Communications is a proven leader across industries and use cases, has been recognized as a leader by analysts, and is proven secure and compliant.
  • 10 of the top 20 global insurance companies rely on Smart Communications’ software solutions to help them implement a digital-first strategy to optimize their customer’s end-to-end journey and provide SMARTER ways of engagement.
  • SmartCOMM is business-user focused and digitally-oriented since inception.
  • SmartCOMM is built for enterprise scale with interactive, on-demand and (elastic) batch communications.