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Smart Communications SmartCOMM™ Integration for Document Generation and Customer Communication Management (Policy)


Smart Communications’ software solutions help global insurers implement a digital-first strategy to optimize the customer’s end-to-end journey and provide SMARTER ways of engagement.

SmartCOMM™ helps insurance companies create, manage, and deliver personalized, interactive conversations via policyholders' preferred channels — and does so at tremendous scale. This Anywhere Enabled Integration (AEI) for Duck Creek Policy allows personalized and compliant multi-channel/multi-language documents to be generated quickly without having to leave the Duck Creek Platform – such as policy issuance, policy change, quotes, renewals, ID cards, statements, and bills.

This Anywhere Enabled Integration supports all property & casualty lines of business and is available globally.

Dependencies for Package

The following tools and packages are required for correct implementation of the package.

Tools Needed to Complete the Package Installation

The following tools are needed to complete the package installation:

  • Duck Creek Author
  • Duck Creek Express
  • Visual Studio 2022


To use this package, you must also have the following.

  • Base Package
  • Duck Creek Policy
  • LOB Specific Package

Installing the Package

After you are granted access to the Content Exchange packages you requested, use the Content Exchange Package Utility to install the package. This utility can be run on the server or on your local machine.

To install a package:

  1. Download and install version 3.5.0 of the Content Exchange Package Utility
  2. Once installed, open the utility and use it to install or unzip your downloaded packages. Learn more about using this utility.
    Some packages are completely installed by the Content Exchange Package Utility while others still require some manual steps. The documentation provided with each package includes any manual steps required to successfully install that package.
Anywhere Enabled Integration
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