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SmartCOMM™ Integration (Policy)


Smart Communications (Smart Comms) is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™️ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering insurance companies to succeed in today’s digital-focused, customer driven world while also simplifying processes and operating more efficiently. SmartCOMM™ for Duck Creek gives business users ultimate control over the creation, management and delivery of personalized customer communications delivered to the channels that your policyholders want to use.


Learn more about SmartCOMM for Duck Creek Policy

Dependencies for Package

The following tools and packages are required for correct implementation of the package.

Tools Needed to Complete the Package Installation

The following tools are needed to complete the package installation:

  • Duck Creek Author
  • Duck Creek Express
  • Visual Studio 2022


To use this package, you must also have the following.

  • Base Package
  • Duck Creek Policy
  • LOB Specific Package

Installing the Package

After you are granted access to the Content Exchange packages you requested, use the Content Exchange Package Utility to install the package. This utility can be run on the server or on your local machine.

To install a package:

  1. Download and install version 3.5.0 of the Content Exchange Package Utility
  2. Once installed, open the utility and use it to install or unzip your downloaded packages. Learn more about using this utility.
    Some packages are completely installed by the Content Exchange Package Utility while others still require some manual steps. The documentation provided with each package includes any manual steps required to successfully install that package.
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