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Transforming Insurance Policy Management with Duck Creek Policy

December 1, 2023

In the dynamic and competitive insurance industry, policy management is the backbone of operations, encompassing insurance policies’ creation, maintenance, and administration. Proficient policy management is pivotal for delivering superior service to policyholders, maintaining stringent regulatory compliance, and ensuring sustainable profitability.

According to a research report by Accenture, nearly 10% of underwriter tasks have the potential to be automated, while an additional 44% could be further augmented by technology. This automation could unlock significant cost reductions and productivity enhancements, totaling up to a projected $140 billion for North America’s insurance sector.

With such promise, it becomes crucial to delve into the transformative power of automation in the insurance policy management process and the myriad benefits it can bring.

Importance of Automating the Insurance Policy Management Process

Insurance companies must optimize their policy management processes in an ever-growing competitive landscape. A crucial aspect of this optimization is automation. To understand the transformative power of automation, we need to examine the challenges of manual policy management along with it.

4 Challenges of Manual Policy Management

4 Benefits of Automation in Policy Management

Time-consuming Administrative Processes
Traditional policy management is labor-intensive and inefficient, requiring multiple stages and parties.
Operational Efficiency
Automation enhances operational efficiency by allowing insurers to quote, underwrite, and issue policies more quickly and accurately.
High Risk of Human Error
Manual processes increase the likelihood of mistakes, resulting in potential legal issues, customer dissatisfaction, and reputational damage.
Enhanced Accuracy and Reduced Risks
Automated management reduces human error, increasing data accuracy and customer satisfaction.
Difficulty Keeping Track of Policy Changes
Keeping an accurate record of policy changes manually is complex, often leading to policy discrepancies.
Better Tracking and Control Over Policy Details
A centralized database in automation simplifies policy change tracking and ensures real-time policy detail access for up-to-date records.
Susceptible to Changes in Human Resources
Staff changes lead to inconsistency and increased training costs due to training inconsistency, knowledge gaps, and increased training costs.
Reduced Operating Costs
Automation remains consistent with staff changes, reducing training costs associated with knowledge transfer while maintaining service quality.

3 Essential Features of an Efficient Insurance Policy Management Software

To fully leverage policy management automation, insurance companies need software with essential features that address the limitations of manual systems. Let’s quickly review these three critical features for optimal performance.

  1. Automation and Workflow Management

    Effective policy management software should offer advanced automation and workflow management. This feature promotes process efficiency by automating repetitive tasks and fostering better coordination across departments, leading to improved decision-making and speedier policy issuance.
  2. Product-Specific Integrated Development Environment (IDE)

    The software should include a product-centric IDE, providing user-friendly tools for creating and managing insurance products. This IDE assists insurers in adjusting their offerings swiftly and effectively in response to market or regulatory changes.
  3. Pre-Built Content for Quick Market Delivery

    Finally, the presence of pre-built content is crucial for quick market delivery. The software must provide a range of templates for policies, products, and forms to save time and ensure consistency and compliance. This feature allows rapid customization and deployment of templates, accelerating the time to market and offering a competitive advantage.

8 Features of Duck Creek Policy and Their Benefits

Duck Creek Policy is an innovative solution that effortlessly addresses the challenges typically faced in manual policy management. By offering comprehensive policy automation built on low-code capabilities with rich integrations from our partner ecosystem, Duck Creek Policy significantly reduces time-consuming administrative tasks and the risk of human error.

Duck Creek Policy goes beyond simply automating processes; it optimizes operational efficiency, enhances accuracy, and reduces costs, thereby transforming how your policy management functions. It’s not just a technological upgrade, but a strategic move towards better performance and customer satisfaction. Duck Creek Policy simplifies policy management for insurers with all the necessary transaction-related features and more.

Eight colored hexagons against a white background with numbers inside them showing the key capabilities of Duck Creek Policy, which are (1) Quote, (2) Underwrite, (3) New Business, (4) Endorse, (5) Audit, (6) Renew, (7), Cancel, and (8), Reissue.
  1. Quote

    The quick quote workflow in Duck Creek Policy enables the generation of efficient and accurate policy quotes. By optimizing intake data and enabling automated quotation, this feature not only dramatically enhances the quality of customer service provided but also significantly reduces the risk of manual errors and inaccuracies.
  2. Underwrite

    Duck Creek Policy boasts an automated underwriting process that makes intelligent use of data. This feature provides an efficient, technologically advanced way to manage risks, leading to more informed, reliable, and consistent underwriting decisions.
  3. New Business

    This feature streamlines the conversion of quote data into new business policy data, dramatically reducing the time and resources related to policy issuance. It enables a quicker, more efficient start of your insurance business journey.
  4. Endorse

    Duck Creek Policy automates the endorsement process, ensuring transactional accuracy, improving customer satisfaction, and cementing the trust of your clients.
  5. Audit

    With support for both interim and final audits, Duck Creek Policy provides accurate exposure and premium data. Offering comprehensive reporting capabilities, it enables businesses to maintain financial transparency and accountability.
  6. Renew

    The software automates the renewal process, using data insights and defined workflow criteria for accurate rating and underwriting. This aids in maintaining a smooth, continuous business relationship with clients.
  7. Cancel

    Duck Creek Policy offers an efficient solution for policy cancellations. With support for automated and manual cancellations, it manages different cancellation types while generating appropriate notifications, thus ensuring smooth transitions.
  8. Reissue

    By facilitating the swift reinstatement of canceled policies, Duck Creek Policy reduces policy costs and enables quick recognition of premiums. This feature ensures continuity and helps restore the insurance coverage of customers.

Duck Creek Policy’s low-code capability consolidates the prowess of these transaction capabilities, offering flexibility, efficiency, and convenience in a single package. It simplifies the process of managing insurance policies, making it accessible with virtually no coding skills required.

This functionality empowers insurers to respond swiftly to market changes and deliver personalized experiences, driving customer satisfaction and business growth. Talk to our sales team to explore Duck Creek Policy in a way that best suits your business today.

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Victoria Candelora
Senior Product Manager
Victoria has spent her 15+ year career in the insurance industry, beginning as a Professional Lines Underwriter at Chubb.  She then moved on to be a broker before landing in the technology space helping implement large scale policy systems. Victoria’s tenure at Duck Creek has always been functionally focused and she now has been working in the Product Management arena for the last 7 years.   Victoria holds a bachelor’s degree in Management from Rensselaer Polytechnic Institute and an MBA from University of New Haven.