Firm Launches Digital Insurance Platform in Under 12 Months with Duck Creek OnDemand
Boston – February 13, 2019 – Duck Creek Technologies announced today that Cerity, a digital-first company offering workers’ compensation quotes and policies, has launched the initial rollout of their brand-new business 12 months after starting from scratch. Offering direct-to-consumer online distribution backed by Duck Creek Policy and Duck Creek Billing, both delivered via Duck Creek OnDemand, the provider’s SaaS solution for the P&C insurance industry, Cerity’s solution can produce tailored quotes and deliver a policy in five minutes or less. Now offering coverage in Illinois with plans to expand to the rest of the country, Cerity’s predictive pricing model has up to 100 price points, making each quote as unique as the businesses they protect.
Starting with no infrastructure and only four employees, the challenge Cerity faced in building a fully-functional insurance solution in minimal time was significant. The company sought off-the-shelf solutions for all aspects of their business, which the carrier credits with much of their speed to market. In addition to Duck Creek Policy and Billing, Cerity also leveraged Duck Creek Industry Content, taking advantage of NCCI templates to stand up complete products with full regulatory compliance with minimal time and effort. And to add further differentiation in the market, the company utilized the Duck Creek Anywhere API, which allowed them to build a proprietary user experience on top of their technology stack without making any compromises in functionality.
“Insurers that embrace a transformational lens to customer experience are achieving significant successes when it comes to small business,” said Karen Furtado, Partner at Strategy Meets Action. “Cerity has applied an ‘outside in’ viewpoint to provide small business owners with a desirable user experience when shopping for insurance. That customer experience, combined with Duck Creek’s platform capability, is a strong combination to support the launch of Cerity’s business.”
“We saw an opportunity to seize the leadership position for small business owners desiring a fast, easy, and fully digital solution,” said Tracey Berg, President of Cerity Services and EVP & Chief Innovation Officer of Employers Holdings, Inc. “Starting with no infrastructure and four employees, we designed, built, and launched a digital insurance solution that allows small business owners to purchase workers’ compensation insurance in five minutes or less. Within a year, we had a policy and billing system ready for production using Duck Creek Policy, Duck Creek Billing, and Duck Creek OnDemand. We stayed out-of-the-box and leveraged the power of the product to enable an accelerated implementation.”
“Consumers are voting with their wallet and moving online in droves. This has triggered increased investments to build the kinds of omni-channel services necessary to meet their needs,” said Karlyn Carnahan, head of the Americas for Celent’s property & casualty business. “To be successful here, an insurer has to have a streamlined process, a slick user interface, minimal data input, tailored advice, and real-time decisions. Insurers need to move quickly if they want to capture a first-mover advantage.”
All the components and capabilities carriers need to quickly move from concept, development, and implementation to go-live production are included with Duck Creek OnDemand. Continuous management includes easy upgrades to the latest Duck Creek products and automatic circular content (ISO, AAIS, NCCI) updates. Duck Creek’s pre-filled Lines of Business templates, circular updates, and Content Exchange assets ensure that carriers get the implementation jumpstarts, accelerators, and up-to-date data they need to get to market quickly.
“All P&C insurers focus on speed to market as a differentiating factor,” said Andy Dey, chief product and technology officer of Duck Creek. “But what Cerity has done is truly remarkable – they have built a fully-operational business from the ground up in less time than many insurers still shackled to legacy systems take to introduce a single new product. Duck Creek is excited to continue our relationship with Cerity and help them as their operation grows and expands – which we are confident will be a very fast process.”
Founded with a bold vision to reimagine small business insurance, Cerity empowers business owners to quickly and easily protect their team, their assets and their livelihood through an online workers’ compensation solution. With its digital-first approach, Cerity is transforming the entire process – from purchasing and maintaining coverage, to filing a claim – to be simple, fast, and easy. The company’s proprietary pricing model produces tailored quotes within seconds, and can deliver a new policy in five minutes or less, enabling leaders to get back to what matters most – growing and scaling their operation. Cerity is currently available to small business owners in Illinois. Cerity Services, Inc. is a subsidiary of Employers Holdings, Inc. (NYSE:EIG), an industry veteran, with over 100 years of experience in workers’ compensation. Learn more at cerity.com.
About Duck Creek Technologies
Duck Creek Technologies paves a genuine path to the future for P&C insurance companies. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change – allowing carriers to navigate uncertainty and capture market opportunities faster than their competitors. All of the company’s offerings are available standalone or as a full suite, and all are available via Duck Creek OnDemand, the provider’s SaaS solution for the P&C insurance industry. For more information, visit www.duckcreek.com.