Smart IMS

Smart IMS is a 25+ years enterprise IT solutions and managed services provider with technology expertise and deep insurance domain experience. We operate in 10+ countries and our 1500+ associates focus on supporting customer’s mission critical applications.

Headquartered in Plainsboro, New Jersey, Smart IMS Inc. provides Application & Infrastructure Management Services, Unified Communications, Digital & Cloud technology solutions, 24*7 NOC services, to its customers in the Americas, Europe, Middle East, and Asia-Pacific.

We are a Microsoft Gold Certified, Oracle Platinum, AWS MSP, and Salesforce Partner.
Smart IMS recognizes the need to rethink customer engagement models, digitize distribution and operations, and embrace data analytics to stay competitive. For this reason, our unique value proposition “Insurance-in-a-box” and other technology solutions reimagines the operational models of insurers to ensure business relevance and continuity into the future.

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  • Over 150 years of collective insurance domain experience.
  • Over 1500 technology and domain associates supporting customer’s mission critical applications.
  • Proven competency building blocks to scale our DuckCreek CoE and keep them updated with the latest technology advancements.
  • Extensive experience bringing in consultative approach to the customer engagements and being their valued partner.
  • A proven track record of successfully delivering large transformational projects using global delivery teams.
Anywhere Managed Integrations (AMIs)
  • Ready to rollout service delivery framework focused on lowering TCO and future-proofing customers’ investments in technology solutions.
  • Insurance leadership team comes with over 3 decades of core Insurance products background and overseeing 85+ Insurance core systems transformation initiatives.
  • Our global presence and broad capabilities ranging from managed applications, managed infrastructure, managed communications, and managed resources enables “Insurance-in-a-box” unique solution.
  • Digital Convenience and personalized experience technology solutions to enhance customer & connected experience.
  • An Integrated multi-service Global Platform with AI Service Assurance helps tackle the complexities of today’s enterprise communication.
  • Application Management Service maturity framework targeted to amplify enterprise efficiency and reduce total cost of ownership.
  • Our SMEs, often, play business advisory roles providing optimal and affordable solutions for businesses to accelerate value delivery and share industry best practices.