Hi Marley

A purpose-built SMS platform for the insurance industry to deliver simple, lovable protection by enhancing the way carriers and policyholders communicate.

Hi Marley makes it simple for policyholders to connect with reps via text, cutting through communication inefficiencies. Hi Marley connects policyholders with the whole ecosystem of service providers, enabling them to seamlessly communicate. The flexible, API-driven integration easily and cost-effectively connects with your policy and claims administration systems to drive value in each lovable interaction.

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Advantages
  • Improve Claim Quality – Quality helps improve the bottom line. Hi Marley fosters a culture of excellence in claims service.
  • Improve Claim Efficiency – By streamlining communication, you get resolutions faster. On average, Hi Marley reduces claim cycle times by three days.
  • Improve Customer Service – Hi Marley customers have an average claim rating of 4.7 / 5 stars per claim. Policyholders, claimants and agents communicate easily with the claims ecosystem, creating a seamless and hassle-free experience.
  • Claim Reps Are Happy and Engaged – Make claims adjusters’ jobs easier to build better policyholder relationships. Hi Marley reduces calls and voicemails by an average of 35%, eliminating phone tag and increasing job satisfaction to drive claim resolutions.
Features
  • Insurance Workflows – Workflows are built for insurance users and message templates are available for every need. Scheduling ensures the right communication happens at the right time. And compliance tools cover opt-ins, transcripts and more.
  • Ecosystem Connectors – Seamless integration into Duck Creek and other platforms to facilitate communications across organizational boundaries.
  • AI-Powered Enablers – Work smarter and faster with day-to-day coaching. The Hi Marley texting platform conducts sentiment analysis to understand how customers are feeling, translates messages so customers can communicate in the language of their choice and powers conversation bots for helpful, unattended customer interactions.
  • Insights & Benchmarks – Help managers monitor and assess performance to drive continuous organizational improvement. Real-time analysis provides insights on conversations. Dashboards track and report on key metrics, and industry benchmarks help carriers compare performances.
Expertise
  • Five of the top 10 2021 J.D. Power Auto Insurance Customer Satisfaction Award winners are Hi Marley customers.
  • Hi Marley is built for the insurance industry by people who know and love insurance. They understand the complexities of the industry and created Hi Marley to ease these complexities.
  • Hi Marley’s unique conversational data provides insurers with unmatched customer insights, benchmarks and competitive intelligence.