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FAQs

What are the logistics for attending training, such as hotel recommendations and booking flights?

We have created helpful flyers that you can download and print that have all of the information you need to make your travel arrangements to Boston or Bolivar.

What can I expect to learn in a DCU class?

DCU not only educates attendees on how to configure our products, we teach best practices to help ensure a smooth implementation and provide ease of maintenance post-production. We leverage a combination of lecture, demo, and hands-on lab exercises so that attendees are well-prepared to contribute to their team.

What time do classes begin and end?

Classes typically start at 8:30 a.m. in Bolivar, and 9:00 a.m. in Boston, and usually end at 4:30 p.m. You will receive a welcome message prior to class stating the times for your session. Classes can be dismissed early on their last day so that students can catch flights home. Please inform your instructor at the beginning of the week if you will need to leave early for a flight.

How long is the lunch break, and are meals provided?

Lunch breaks are typically one hour, but each class may agree to adjust the length in order to accommodate individual schedules. Meals are not provided, as attendees are encouraged to take the full break. Your instructor can provide recommendations for restaurants. Additional short breaks are offered throughout the day as needed.

What if I fall behind during class?

Trainers are available during breaks and after class to answer questions and to help individual students.

What is the dress code for training?

Business casual (including jeans) is encouraged, and we want each guest to dress comfortably while they attend DCU training.

What materials and technologies are provided?

Duck Creek University provides each student with a virtual training environment for all hands-on classes. Some course materials are available in the training environment, and any printed materials will be given to attendees prior to class. Attendees may use their own laptops or DCU will provide laptops. Your welcome message will indicate the option that is selected for your session.

 

Need more information?

Please feel free to contact Duck Creek University at DCU.Learning@DuckCreek.com

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