Personal lines insurer deploys core technology via the Software as a Service model to improve business operations and provide an enhanced customer experience throughout the claims process
NEW YORK; Oct. 1, 2015 – Pacific Specialty Insurance Company has completed the first phase of its transition to Accenture Duck Creek OnDemand, a software as a Service (SaaS) model, utilizing Duck Creek claims technology from Accenture (NYSE: ACN) to support its powersports line of business. The modern claims software delivered, via the Accenture Cloud Platform using Microsoft Azure, provides Pacific Specialty with more consistent and comprehensive functionality that enhances internal processes, helps to improve efficiencies and supports a more customer-centric approach to better serve customers and agents.
This first phase of the deployment was completed in less than seven months with Pacific Specialty’s remaining property and liability business lines scheduled to transfer to Duck Creek OnDemand during the first quarter of 2016. This initial software change is part of a larger complete system transformation that will move all legacy-based insurance core systems to Accenture Duck Creek OnDemand through a planned rollout.
“To better support our strategic growth initiatives, we chose to transition to a SaaS delivery of the Accenture Duck Creek Suite to leverage its modern technology quickly with minimal disruption to the business,” said Jim P. Lee, chief information officer, Pacific Specialty Insurance Company. “As we continue our system transformation, it’s evident that by utilizing Duck Creek OnDemand, we’ll be able to optimize performance and productivity within the claims operations and throughout our company as well as deliver the enhanced service our customers need and expect now and in the future.”
“We’re pleased to be working with Pacific Specialty to leverage the benefits available with the transition to our suite of software that is easily accessible through Duck Creek OnDemand,” said Michael A. Jackowski, global managing director, Accenture Duck Creek. “The value of using this advanced technology grows exponentially as the integrated functionality facilitates operational efficiencies throughout the insurance lifecycle. The impact of the system transformation will be felt at every level of the business from risk and cost management to customer service and engagement.”
The Accenture Duck Creek Suite includes policy, rating, billing and claims software. The configurable software is designed to work independently or as a combined unified approach to manage all aspects of the P&C insurance lifecycle. Value can be attained via on-premise software or Duck Creek OnDemand, a Software as a Service model.
The Accenture Cloud Platform is a multi-cloud management platform that produces, orchestrates, manages, and governs enterprise cloud resources. Its centralized dashboard gives organizations the control and agility to manage their business services simply, securely, and effectively across multiple clouds on demand, at speed, from a single point.
About Pacific Specialty
Since 1989, Pacific Specialty Insurance Company, flagship of the McGraw Group of Affiliated Companies, has been recognized as an industry leader in motorcycle, personal watercraft and residential property insurance. For the past 16 years, Pacific Specialty has had an “A” rating with AM Best, proving Pacific Specialty has an excellent financial standing, reflecting a solid balance sheet, which assures that the necessary financial reserves are in place. AM Best is the world leader in assessing the financial strength of insurance companies. With a full suite of powersports, property and liability insurance products, Pacific Specialty is the smart choice for independent insurance agents and brokers.
Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$31.0 billion for the fiscal year ended Aug. 31, 2015. Its home page is www.accenture.com.
Accenture Duck Creek delivers functionality-rich P&C insurance software on-premise or via Duck Creek OnDemand, a Software as a Service model. The best of breed software can be implemented independently or via a combined approach to handle the needs of insurers of all sizes. The integrated core software optimizes outcomes through streamlined operations, shared data, and consistent functionality, enabling clients to meet today’s business demands and leverage tomorrow’s opportunities. For more information, visit www.duckcreek.com.