Press Releases
Press Release

MedPro Group Selects Duck Creek Technologies to Replace Legacy Systems and Offer Best-in-Class Customer Experience

February 28, 2018
Win fuels Duck Creek’s growing leadership in highly-specialized medical professional liability arena

BOSTON, February 27, 2018 – MedPro Group (MedPro), the nation’s oldest, strongest healthcare liability carrier, has selected Duck Creek Technologies to update the company’s core systems and customer experience tools. Duck Creek was chosen for the project after a comprehensive vetting process led by Tim Smith, MedPro’s Senior Vice President of IT and Operations.

“Ultimately, MedPro selected Duck Creek based on the quality of their customer base and flexibility of their platform,” Smith says. “We dug deeply into the product, and are confident that its open architecture and inherent configurability will give us the flexible foundation we need to thrive in this hyper-competitive line of business.”

MedPro will implement Duck Creek’s Policy and Billing solutions to improve operational efficiencies and support new product development, as well as Duck Creek Customer 360 to centralize access to customer information. The company will also employ Duck Creek Insights, alongside Balancing and Controls, to support advanced reporting and analytics.

“A medical professional liability carrier’s success today lies, in part, in its ability to build, customize and introduce new products to market quickly and regularly,” said Michael Jackowski, Duck Creek’s Chief Executive Officer. “It also needs to service customers in the most personal and efficient ways possible, and to customize that experience based on real-time data.  MedPro’s trust and confidence in our ability is a true honor.”

About MedPro Group

As the nation’s oldest provider of healthcare liability insurance, MedPro Group has protected the assets and reputations of the healthcare community since1899. With over $1 billion in annual premium and more than 200,000 clients, MedPro Group is the national leader in customized insurance, claims and patient safety & risk solutions for physicians, surgeons, dentists and other healthcare professionals, as well as hospitals, senior care and other healthcare facilities.

MedPro Group is the marketing name used to refer to the insurance operations of The Medical Protective Company, Princeton Insurance Company, PLICO, Inc. and MedPro RRG Risk Retention Group. All insurance products are administered by MedPro Group and underwritten by these and other Berkshire Hathaway affiliates, including National Fire & Marine Insurance Company, all of which have earned financial strength ratings of A++ from A.M. Best. Its distribution partners include a nationwide network of licensed agents, brokers and wholesalers. MedPro Group is a Berkshire Hathaway business.


About Duck Creek Technologies

Duck Creek Technologies paves a genuine path to the future for P&C insurance companies. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change – allowing carriers to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek solutions are available standalone or as a full suite. All are cloud-ready. For more information, visit

Keep up on our latest news!