Duck Creek Blog
Blog Post - EMEA

General Insurers: Stop Adding to the Tech Heap

November 13, 2018
Agility is necessary for new product launches and reducing operational costs, but insurers are hamstrung by a heap of legacy systems that stop them from keeping up with their own ambitions, writes Bart Patrick, managing director of Duck Creek Technologies Europe.

Bart Patrick headshotPicture all the hardware, software, information technology, and related systems in use at a typical insurer as a physical structure. What would it look like?

There would be a smartly-painted frontage, and maybe a loft extension for storage and a shiny conservatory for guests. But there would also be rotten beams, creaky floorboards, leaky pipes, and perhaps a few degrees of subsidence.

The picture is less an elegant country pile and more an unruly heap. Unfortunately, too many general insurers have built their technology houses in such a way – so that the stack built up over time has left carriers’ technology unwieldy rather than agile.

The tendency is not to replace things but to add new levels to the heap. Insurers have been sticking on pieces of technology that masquerade as modern but are inflexible. Further down the heap some still rely on legacy green-screen systems that simply cannot keep up.

The core business of underwriting is being undermined by inefficiency. Enough is enough.

It’s time to stop adding to this tech heap.

Read the full article by Bart Patrick, managing director of Duck Creek Technologies Europe, on Coverager >

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Bart Patrick
Bart Patrick is Duck Creek's Managing Director for Europe. Specialising in digital insurance innovation, his prior roles include heading up insurance business strategy, technology, services and sales for companies such as TCS, SAP, Pega, and SAS – running P&Ls in excess of £25m and supporting staffing levels of more than 1000. In his most recent role as Director, Insurance EMEA at SAP, Patrick directed Insurance Innovation for the EMEA North region, helping insurers and insurtechs alike get the most from their investments in technology.