Duck Creek’s recent global survey presented insurance professionals with the following question:
Does your business’s customer journey/most recent insurance buying experience accommodate the typical digital barriers encountered by customers with disabilities?
The majority of respondents (60%) answered No to this question, indicating that there is a clear need for insurance businesses to take further steps to address inclusivity and accessibility challenges faced by insurance buyers.
Comments indicated that respondents felt there was a patchy picture across their organisations, with some products offering more accessibility to overcome typical digital barriers encountered by customers with disabilities than others.
A number of respondents indicated that while fully digitally inclusive products were not currently available across the board, they were firmly on their development horizon.
Download the full white paper – The New Standard in Insurance – why do we need it and what should it look like?
