Bear River Mutual Insurance, a Murray, Utah-based personal lines insurer, has selected the Duck Creek Suite to advance its digital transformation. The carrier chose Duck Creek Policy, Rating, Billing, Claims, and Insights to replace on-premises core systems acquired from multiple vendors, with an objective of increased efficiency and scalability–made possible with Duck Creek OnDemand, the provider’s SaaS solution for the P&C insurance industry, according to a Duck Creek statement.
“Having replaced our core systems and developed custom portals for our agents and customers over the last 10 years, we learned quite a bit about what drives value in the core and where we should be focusing our resources,” comments Brian Long, VP, IT, Bear River Mutual. “We knew that we needed to make a change, and that SaaS was a critical requirement.”
Bear River Mutual’s core systems replacement initiative was driven by concerns that portions of its core systems would limit its ability to compete in the market, as well as an understanding that never-ending custom development is not an activity that they want to engage in, affirms Long. Having implemented on-premises claims, policy, and billing systems, along with externally-facing applications, the insurer faced numerous challenges making them work in an increasingly customer-centric business. Those challenges were compounded by a high cost of upgrades that required staffing well beyond that of their internal resources. In addition, while their custom-built UX was designed to offer superior customer experiences, they found that duplication of rules and custom middleware were regularly needed to provide the level of services they expect to deliver to their stakeholders.