For technology companies like us, the concept of implementing our SaaS core systems for our clients remotely has been on offer for some time, bringing productivity and practical improvements to ourselves and our clients alike.
So what are the 5 key aspects that feed into remote technology implementations?
- Choose the right architecture. SaaS is remote by design – cloud architecture delivered as a service is highly secure, globally deployable and easily configurable, while removing the need for physical infrastructure or human resources to support IT implementation on premise.
- Remote development and deployment. From real-time collaborative development meetings to go-live support around the clock, our team keeps our customers confident and on track from anywhere in the world. We can kick-off projects immediately after a contract is signed and focus right away on configuring our applications to best meet insurers’ needs.
- Monitor and review. Delivery assurance reviews can also be delivered remotely using tools that run code scans to automatically analyse configurations and extensions alignment to best practices.
- Evergreen technology. Deploying a common, enterprise-wide data model makes upgrades not only much faster than traditional on-premise systems, but easily achievable remotely. The SaaS model also puts the onus of responsibility for keeping the system ahead of the curve on the vendor – meaning slow upgrades and sunsetting systems are consigned to the past and insurers are always running the most up-to-date version.
- Access to the insurtech ecosystem. New technologies are an opportunity that insurers don’t always have the time or resources to fully explore. We scan the horizon for the latest and best insurtechs to partner with and add to our ecosystem. By remotely implementing the Duck Creek core systems, our clients are also offered access to our leading insurtech partners providing services and advanced data insights across the insurance chain. And all of this can be achieved from anywhere in the world.
In the past, we were often faced with a degree of scepticism or uncertainty over how successful or thorough remote implementations could really be. But now, many projects we’ve been involved in – whether Duck-Creek-led or led by our systems integrator (SI) partners – have involved a high proportion or all of Duck Creek staff project time completed remotely.
And insurers are challenging us to think bigger and develop further protocols for smooth and speedy remote enterprise-wide systems implementations. We are committed to delivering end-to-end products that enable our customers to stay safe, save time and money and leverage emerging technologies in a way that complements, improves, and extends their current offerings and processes.
