solutions-partners
Solution Partner

Prompt.io +

Text-Enable Your Claims Process

Prompt.io combines leading text messaging functionality with powerful
mobile forms, allowing insurers to communicate with policyholders, offer self-
service, or seamlessly transition inquiries to live support, all via an end-to-end text-message-led experience.

Improve Policyholder Experiences

As policyholders show an increasing preference towards text messaging, they see the benefit of “anywhere, anytime” instant access to information and claims forms. Prompt.io enables insurers to recreate commonly used forms in simple, text-led mobile experiences. The integration with Duck Creek securely moves data from Prompt.io into the Duck Creek Platform so that as forms, account changes, and updates are completed, data in the Duck Creek Platform is updated in real-time.

See Prompt.io’s Anywhere Enabled Integration in our Content Exchange.

Advantages

98% open rate, 45% response rate. Text is the most effective way to communicate with policyholders.

A better customer experience, no app download required communication and forms all by convenient text-led experience.

Improve customer support with simple yet powerful engagement tools, response automation, and routing.

With top-tier onboarding and support, Prompt.io is relentlessly focused on your success and dedicated to providing value.

Features

Fast, easy text messaging for insurance use cases integrated with Duck Creek Claims

Action-capable texting lets policyholders submit claims, or update policy information from easy text-led mobile experiences

Seamlessly sync data from text-led claims process into Duck Creek in real-time so data stays consistent

Rapid deployment, pre-built integration, and  + configuration instead of development have you managing claims via text in hours

Expertise

Passionately customer-focused culture and executive team

Originator of action-capable texting and the text-messaging-led claims process

Presenter at Insurance AI & Innovative Tech Annual Conference

Named Gartner “Cool Vendor” 2019