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Prompt.io Integration

Overview

Prompt.io combines leading text messaging functionality with powerful mobile forms, allowing insurers to communicate with policyholders, offer self-service or seamlessly transition inquiries to live support, via an end-to-end text message led experience.

As policyholders show an increasing preference towards text message-based customer service, they see the benefit of “anywhere, any-time”, instant access to information, FNOL, claims forms or the ability to make account changes. Insurers see the benefit of accelerated digital transformation, reduced live support volume and costs, and increased business efficiency.

Prompt.io enables insurers to recreate commonly used forms into simple text led mobile experiences. The integration with Duck Creek securely moves data from Prompt.io into Duck Creek so that as forms, account changes, and updates are completed, data in Duck is updated real-time.

Dependencies for Package

The following tools and packages are required for correct implementation of the package.

Tools Needed to Complete the Package Installation

The following tools are needed to complete the package installation:

  • SQL Server Management Studio

Dependencies

To use this package, you must also have:

  • Send Http Request Activity Package

Installing the Package

After you are granted access to the Content Exchange packages you requested, use the Content Exchange Package Utility to install the package. This utility can be run on the server or on your local machine.

To install a package:

  1. Download and install the Content Exchange Package Utility
  2. Once installed, open the utility and use it to install or unzip your downloaded packages. Learn more about using this utility.
    Some packages are completely installed by the Content Exchange Package Utility while others still require some manual steps. The documentation provided with each package includes any manual steps required to successfully install that package.
Anywhere Enabled Integration
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