Ontellus

Ontellus, the nation’s largest record retrieval and claims intelligence provider, empowers insurance carriers, self-insured companies, third-party administrators and law firms to reduce costs, make informed decisions and accelerate claims resolution.

The Duck Creek and the My.Ontellus™ integration provides a seamless process for quick and secure records requests and records retrieval  — all directly from within Duck Creek.

Claims teams save valuable time and reduce costs with Ontellus services by allowing adjusters to evaluate a claim, make informed decisions and accelerate claims resolution.

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Advantages
  • Request records, see real-time status of requests, and view records quickly and accurately from within Duck Creek Claims
  • Duck Creek auto-populates claims information on new requests, saving time and eliminating errors tied to re-entry of claim information
  • Perform all record-related approval activities or respond to required actions from within Duck Creek Claims
  • Perform a Provider Location Search utilizing Ontellus’ comprehensive database of verified facilities
Features
  • Initiate a secure Records Retrieval Request from within Duck Creek Claims
  • Track all details related to medical records and view status updates and notifications within Duck Creek Claims
  • Receive secure, complete medical records, which automatically uploaded to Duck Creek Claims
  • Review and download obtained records through a simple link in Duck Creek Claims
Expertise
  • Ontellus provides secure delivery of retrieved records
  • Utilize Ontellus Industry leading custodian database to search and select record requests
  • Ontellus provides the ability to upload a signed HIPAA Authorization/legal document
  • Ontellus provides fee approval and updated legal/authorization documents