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Ontellus Record Retrieval (Claims)


Ontellus is a leading provider of records retrieval, medical canvassing and claims management solutions.  Ontellus empowers insurance carriers to reduce costs and accelerate claims resolution by leveraging innovative technology and decades of experience. 

Available in the United States, the Ontellus integration for Duck Creek Claims enables insurers to order medical records and receive results directly within Duck Creek Claims.  With the Ontellus AEI for Duck Creek Claims, adjusters will be able to securely initiate record requests, saving time as claim information auto-populates, eliminating the need to retype claimant information.  In addition, insurers can track all details related to medical records and view status updates and notifications as well as securely receive completed medical records which are automatically uploaded to Duck Creek Claims.

Dependencies for Package

The following tools and packages are required for correct implementation of the package.

Tools Needed to Complete the Package Installation

The following tools are needed to complete the package installation:

  • SQL Server Management Studio
  • Visual Studio 2017+, .Net 4.6.2+
  • Duck Creek Claims Studio
  • Postman (or some other web API tool to create http requests)


To use this package, you must also have the Duck Creek Claims v11.0.0.6+ and the following.

  • SQL Server Management Studio
  • Duck Creek Example Server
  • Duck Creek Example User Admin
  • Kayak Middleware

Installing the Package

After you are granted access to the Content Exchange packages you requested, use the Content Exchange Package Utility to install the package. This utility can be run on the server or on your local machine.

To install a package:

  1. Download and install version 3.5.0 of the Content Exchange Package Utility
  2. Once installed, open the utility and use it to install or unzip your downloaded packages. Learn more about using this utility.
    Some packages are completely installed by the Content Exchange Package Utility while others still require some manual steps. The documentation provided with each package includes any manual steps required to successfully install that package.
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