Identifying $300,000 of Leakage within a Year: Streamlining Reinsurance Operations at New Mexico Mutual


Automate and modernize reinsurance operations. 

Assure quick and accurate bill and financial statement computations. 

Implement standardized, fully auditable processes. 


Discovered $300,000 in leakage during the first year with Duck Creek Reinsurance Management. 

Enabled real-time, user-friendly billing to expedite reinsurer payments. 

Boosted reporting confidence, enhancing reinsurer relationships. 

At New Mexico Mutual, we needed a better way to manage our 20+ year reinsurance contracts and streamline our reinsurance processing. Duck Creek was a comprehensive solution that enhances our data reliablity and reporting.

Kellie Mixon
Vice President & CFO,
New Mexico Mutual

The Challenges

  • Reliance on Manual Contracts
    With over 20 years of manual contracts and dozens of spreadsheets, there was significant opportunity for human error.
  • Increasing Complexity
    Reinsurance contracts were becoming more complex, making it more difficult to identify claims eligible for reinsurance recoveries.
  • Limited Staff
    The staff capacity was insufficient to monitor multiple writing companies, transactions, and claims while also creating bills and regulatory reports.

The Solutions

  • Implemented Duck Creek Reinsurance Management to streamline operations. 
  • Automated calculation and reporting processes to ensure reliability and promptness. 
  • Ensured process standardization for better transparency and auditing.  

The Impacts

Financial Accuracy

Detected over $300,000 of actual and potential leakages in the first year.

Improved Billing

Real-time billing generation has become more straightforward, promoting payment within 90 days.

Better Reporting and Relationships

Enhanced confidence in reporting has improved relationships with reinsurers.

News And Press Releases

About The Customer

New Mexico Mutual, a non-profit created for New Mexico employers, serves businesses of all types and sizes throughout the state. As the largest provider of workers’ compensation insurance in New Mexico, they hold over 33% of the market share. Their commitment to superior claims management and risk and safety management services benefits both injured workers and policyholders. The company boasts a workforce of more than 100, all based in New Mexico. Explore More.

New Mexico

Workers’ Compensation Insurance

Products/ Services

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