Independent web front end, AgencyPortal®, chosen to help carrier boost customer service, ensure competitive differentiation, and integrate easily with Guidewire PolicyCenter®
Boston, MA – May 13, 2015 – – Agencyport Software, leading provider of distribution software and services to the P&C insurance industry, announced today that New Mexico Mutual, the largest writer of workers’ compensation insurance in New Mexico, has chosen the vendor’s AgencyPortal® web-‐based distribution platform to provide modern web capabilities to its independent agents and ensure an advantage among increasing competition.
With $98.7M in direct written premium in 2014 and coverage of more than 7,000 New Mexico businesses, New Mexico Mutual is the single largest workers’ compensation writer in the state, and is committed to continuing to focus exclusively on New Mexico and solely on workers’ comp. Given this narrow business profile, New Mexico Mutual understands the critical role of superior customer service—for its policyholders, more than 400 in-‐state independent agents, and out-‐of-‐state agent representation.
New Mexico Mutual sought a nimble web distribution solution that would be quick to deploy, intuitive to adopt and multi-‐functional for the greatest ease of use by agents. The solution also needed to be highly compatible with Guidewire PolicyCenter® which had been chosen as the carrier’s policy administration system.
“Over the years, our agents have come to expect exceptional customer service from us—online and off,” said Susan Kittredge, Director of Sales and Marketing at New Mexico Mutual. “As web technology rockets ahead, so do our agents’ expectations of it, and of us. AgencyPortal is the industry standard for agent experience, and was the clear choice for our agent channel.”
“Configurability was also key to our decision-‐making,” said Tim Thackaberry, Director of IT. “We needed a solution that we could easily tailor to the changing needs of our agents and easily integrate with our newly-‐selected PolicyCenter core system. Agencyport’s deep experience with agent processing and workflow was a clear advantage. On the integration front, the vendor’s Guidewire Integration Kit gave us what we needed to couple easily with PolicyCenter.”
“Our ongoing research shows that agents’ technology needs and expectations are changing faster than ever,” said Curt Stevenson, CEO at Agencyport Software. “In a business where hairline differences make the difference in securing and retaining business, exceeding those expectations gives all agent-‐oriented carriers—mono-‐line or multi-‐line—a critical advantage.”
Agencyport Software lets P&C insurers engage simply and quickly with their product distribution channels and technology partners. We offer the world’s leading web-based distribution technologies and robust business intelligence tools—making the complex business of insurance simpler and smarter, increasing efficiency, improving underwriting, and sharpening carriers’ competitive edge.
About New Mexico Mutual
Created for New Mexico employers, New Mexico Mutual is a not-‐for-‐profit that serves all types and sizes of employers throughout the state. It is the largest provider of workers’ compensation insurance in New Mexico with over 33% marketshare. The company provides superior claims management and risk and safety management services in the best interests of injured workers and the policyholders and employs more than 100, all in New Mexico.