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Post Office Limited UK Goes Live with Duck Creek to Support Go-To-Market and Growth Strategies for New Insurance Business

September 19, 2017

Post Office Management Services chooses Duck Creek to Deploy New Digital Experience for Employees and Consumers

BOSTON–(BUSINESS WIRE)–Duck Creek Technologies today announced that Post Office Insurance, a subsidiary of Post Office Limited, the United Kingdom’s largest retail network, has gone live with Duck Creek’s Policy, Billing, and Rating solutions to support the growth and go-to-market strategy of its insurance business. Through this deployment, Post Office Insurance will capitalize on emerging market opportunities with the flexibility, agility, and control afforded by Duck Creek.

Post Office Insurance’s new digital experience is delivered via Duck Creek Anywhere, a modern API-enabled architecture that allows integrated external and third-party systems and functions to interact and transact data safely and securely. This single point of configuration enables delivery of timely, personalized service to its customers ensuring a premium is placed on service.

“We’re building our business for both today’s and tomorrow’s customer,” said Rob Clarkson, Managing Director at Post Office Insurance. “As we grow, a robust, agile solution is vital. With Duck Creek, we’ve built a solid foundation upon which we can continue to build customer focused insurance services in the UK.”

Duck Creek’s configurable nature, which allows businesses to make changes in their system at pace, helped Post Office Insurance’s digital insurance experience to go-live in nine months. This ease of integration not only reduced the burden on IT systems and personnel, but also let the company focus on current and future business initiatives.

“Bringing essential business functions in-house under one umbrella can be both a challenging and rewarding strategic initiative,” said Michael Jackowski, CEO at Duck Creek Technologies. “We applaud Post Office Insurance’s commitment to its employees and customers. By deploying Duck Creek’s future-ready technology, they will be well positioned to tackle a rapidly evolving insurance market and best serve the people of the United Kingdom. We’re proud of the trust they’ve put in us.”

Duck Creek PolicyDuck Creek Billing, and Duck Creek Rating software are part of a suite that also includes Duck Creek Claims. The configurable software is designed to work independently or as part of a combined approach to manage all aspects of the P&C insurance lifecycle. It can be deployed on premises or via Duck Creek On-Demand, a cloud delivery model.

About the Post Office
Post Office Limited has an unrivalled national network of over 11,600 branches across the UK, more than all the high street banks combined, and sits at the heart of many communities across the country. It provides around 170 different services and products spanning financial services including savings, insurance, loans, mortgages and credit cards. Post Office also offers Government services, telephony, foreign currency, travel insurance and mail services. 99.7% of people live within three miles of their nearest Post Office outlet. For many rural communities the Post Office is the only retail outlet. Post Offices remain highly valued and trusted and are the focal point for many communities. For more information, visit

About Duck Creek Technologies
Duck Creek Technologies paves a genuine path to the future for P&C insurance companies. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change—allowing carriers to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek solutions are available standalone or as a full suite. All are cloud-ready. For more information, visit

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