Property and casualty insurer utilizes one comprehensive claims system to improve operational efficiencies, reduce maintenance costs, and deliver exceptional customer service
NEW YORK; Nov. 10, 2015 – Mutual Benefit Group completed the deployment of Accenture Duck Creek claims software from Accenture (NYSE: ACN), moving a total of 13 lines of business to a comprehensive system that already supports the insurance provider’s personal and commercial auto lines. The modern claims platform will streamline operations and reduce costs associated with maintaining dual systems, as well as improve response time to customer inquiries throughout the claims process.
Duck Creek Claims uses the latest technology to support end-to-end claims management and is fully integrated with Mutual Benefit’s existing Duck Creek Policy system. This unified system allows the seamless transfer of information between underwriting and claims administration, which will enhance the service provided to customers within the two states in which Mutual Benefit operates: Pennsylvania and Maryland.
“Assisting our customers in their time of need remains our top priority and consolidating systems onto one platform will enable us to continue delivering the exceptional service needed throughout the claims process,” said Mark Russell, vice president – claims, Mutual Benefit Group. “The functionality of the integrated Duck Creek platform will help us leverage digital technology that makes it easier to interact with customers and realize operational efficiencies that impact our service and growth strategies.”
“We’re so pleased to assist Mutual Benefit Group with their system transformation to better support claims operations and enable them to deliver an enhanced experience to customers,” said Michael A. Jackowski, global managing director, Accenture Duck Creek. “Claim handling is a critical time for customers, which requires rapid response to inquiries and efficient progression throughout the claims process.”
Duck Creek Claims, Policy, and Rating are included in the suite of software that also incorporates Billing software. The configurable software is designed to work independently or as a combined approach to manage all aspects of the P&C insurance lifecycle. Value can be attained via on-premises software or Duck Creek On-Demand, a Software as a Service model.
About Mutual Benefit Group
A regional property/casualty carrier based in Huntingdon, Pennsylvania, Mutual Benefit Group provides a full line of commercial and personal insurance coverage. It serves 75,000 policyholders in Pennsylvania and Maryland through a network of 250 independent agents. Comprised of member companies Mutual Benefit Insurance Company and Select Risk Insurance Company, the Group reported premium writings of $106 million and consolidated assets of $208 million in 2014. Founded in 1908, Mutual Benefit Group is rated A- (Excellent) by A.M. Best. Since 2004, the firm has consistently ranked as one of the top three carriers on the Insurance Agents and Brokers biannual Company Satisfaction Index Survey. Mutual Benefit made the list of Best Places to Work in Pennsylvania from 2009-2014 and has been listed among the top 100 businesses in the region by Pennsylvania Business Central.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 358,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Duck Creek delivers functionality-rich P&C insurance software on-premises or via Duck Creek On-Demand, a Software as a Service model. The best of breed software can be implemented independently or via a combined approach to handle the needs of insurers of all sizes. The integrated core software optimizes outcomes through streamlined operations, shared data, and consistent functionality, enabling clients to meet today’s business demands and leverage tomorrow’s opportunities. For more information, visit www.duckcreek.com.